rias.co.uk

Tried to cancel my late fathers Rias house & car insurance on his death (he died in Nov and all dds up to date) only to be held to ransom and having to jump through hoops! Unscrupulous staff who wouldnt accept cancellation and endless threatening calls later even though our family were grieving and whilst their staff apologised and promised to cancel the policies. We'd still receive threatening letters demanding exorbitant amounts! They would not accept cancellation as now claimed we didnt cancel! Also backdated the car insurance as we didnt provide proof to them that we'd insured it elsewhere (cheaper) after cancellation so they are still demanding ridiculous insurance amounts (more than the cars worth) addressed to the executor threating to sue my late fathers estate!! THIS COMPANY RIPS PEOPLE OFF AND HAS NO CUSTOMER SERVICE SKILLS OR MORALS AT ALL!! When we told them we would be reporting them to the Financial Conduct Authority, we were informed to go right ahead!!! Should be a -5 not a 1 star!

I called to give a change of address and after 10 mins waiting for customer service I was told it would be £25 to change it or I had to do it online. You have just lost a customer and I shall ensure all my friends and colleagues know this.

Would never use them again had my car insurance for 8 month with them and they cancelled my policy with out informing me ... I only found out that they had cancelled my policy for no reason when I got pulled over for not having insurance .... they have now reinstated my policy as it was cancelled in error but I’m still 170 quid down for getting my car out of the police compound

Keep getting ' fliers' from RIAS, stating that their car insurance policies start 'from'£160.00 Got a quote for my twelve year old ford focus estate,maximum no-claims-bonus and a clean driving license for fifty years. Lowest quote offered was in excess of £380.00 Would be very interested in finding out, exactly what make and model of car that cover for £160.00 could be obtained. Perhaps examples of this should be made compusury, on their letters.

Insured Car Insurance with RIAS through Topcashback paid full premium £480) expected cashback of £55 (New policy offer ) Did not track, made a claim, Topcashback contacted RIAS (Sept 2017) No response as of today 25 Jan 2018. RIAS Insurance is longer available to purchase on Topcashback, clearly they have too many claims not paid. If RIAS can't pay their obligations how are they going to pay genuine Car Insurance claims. Really worried if I have to make a claim.

I am 65 years old my car is 10 years old they would to insure me .what is wrong ?????

I had taken out car insurance out at the beginning of March to start on 22nd March, on the 10th April i received a letter from Rias saying your insurance is cancelled from 5th April because you never returned documents to us, I had just returned from a 250 mile round trip to Norfolk from 8th-10th April. In a panic i phoned Rias and was told i never replied to a letter to return proof of no claims, i explained i never received letter, she says can you send proof of no claims on your smartphone, which i did, I'm thinking thank god this is getting sorted, after all i have driven 250 plus miles with no insurance. After 90 minutes on the phone to Rias the lady on the end of the phone says i'll get your quote now, what i say, i want my cover from march 22nd not new cover i could have had my car taken off of me for no insurance, i never received letter or even the policy, she says i can't help you, but i will quote you now, she tries to quote me but computer says sorry can't quote. In short i think Rias is a disgrace, and i am going to take them to the ombidsman

Utterly gutted I was with Rias for 2 years. They do anything to get out of insurance claims. They are unhelpful and have been trained to put emphasis on you to sort the problems yourself. I have now cancelled and gone with British Gas.

I telephoned to change my car details, from an old Rover 45 of virtually no value to a brand new Skoda Octavia and they could not do it. First it did not appear on their system, then it did but because it was new they had no way of covering it because they had no details of the risk. They then said the premium would be £10,000 and I offered to pay that until they had had a chance to get it underwritten but they then said they could not do it because they had a premium limit of £3,000. I then spoke to Megan, a supervisor, who told me they could not insure it because it was a new model. It is simply the latest update of a car which is on the road in thousands in this country and around the world. Megan suggested I tried another company. I did and had what I needed in just a few minutes.

My mother is 83 her partner is 80. When the boiler broke and it started leaking water they called the gas fitter who installed the holier, as they at the time had no hot water or heat ( did I say they are in their 80's) the gas engineer fixed the holier and sent an invoice and at that point my 83 yr old mother tried to make a claim on the £253 invoice. Basically she was told she can't make a claim as the problem is fixed. She was told she should have sought authorisation first although it does not state this in the policy documentation. I called them on her behalf and after being put through 6 yrs 6 different departments I was basically told to go away. Allegedly this is an award winning company. Not sure why. I am raising a complaint to the FCA, and for all new customers AVOID, THEY ARE AWFUL

They have just added £142 to my original quote after 4weeks and charged me £25 Admin fee, stating the date I gave as purchase of vehicle was incorrect according to dvla.Supposedly 6 weeks difference.Cobblers.Just a bunch ot greedy money grabbing corporate suits sticking it to the masses.Now they will charge £50 Admin for switching to cheaper company.GOOD RIDDANCE

My elderly aunt (94) has been with RIAS for several years for house insurance. She showed me a renewal notice quoting £528, which I thought was wildly excessive. Comparison quotes offered similar cover for less than a fifth of the price. I immediately telephoned to cancel, and they said they cannot take action to close the policy as the systems are down. I suggested that they take the policy details and take appropriate action when their system was up and running. They declined insisting that I call back in an hour or two. So that’s another long wait on the phone, pressing various options and jumping through hoops. Dreadful company.

The company accepted my initial application and agreed a price with me after I had telephoned them, one week later they increased the premium by £100 for a no fault claim which I had told them about. On investigating this problem I found out that it should never have been placed on my claims record, for which I have received some compensation. On informing RIAS about this they did not want to know and kept the premium at the same level. to cut a long story short I will be moving on renewal and will not use them ever again.

I cancelled my house insurance on May 22nd but the direct debit of £360 was taken on The 1st of June. It still has not been refunded .

I bought car insurance thru a cash back site which should save me £60 but not received yet and its now March 18.......so a bit miffed ....would I use them again .......what do you think .....!!

Just found out during the current Coronavirus crisis that my travel insurance will not cover any costs even though the foreign office have now advised against all but essential travel to my destination. Consequently not worth the paper it's written on! My big mistake in buying it - others please note before you waste your money!

Absolutely disgusting service gone fully comp with this company thinking I would be fully covered if anything happened to my car now having trouble with my car and they won’t give me a courtesy car until the car is looked at which is now been over 2 weeks now they have the car but still won’t give me a car until there garage has looked at it which won’t be for another 2 weeks so I wouldn’t even bother with this company as there completely in competent

Claim still not settled after 5 months. Claim was handled by what was described as a Loss Adjuster but was actually Claims Services who handles all claims for RIAS and whose job appears to be to pay as little as possible. Please note that claims for jewellery items are valued by what the 'Loss Adjuster' described as an 'independent' valuer who is actually Hallmark, a Company who gives 35% discount to them so hardly independent. You are therefore offered vouchers for Watches of Switzerland, Goldsmiths or Mappin and Webb (only Goldsmiths were local to me). The alternative is a cash settlement reduced by 35%. Claims Services are very unprofessional preferring to discuss your claim over the telephone and had to be requested to put their offer of settlement in writing. I will not be renewing my insurance cover with RIAS and would advise anyone thinking of doing so to think again.

Shocking service, sarcastic phone manner, they send you letters but they don't arrive for 5-7 days from date of the letter so you get all but one day to resolve the issue!!!! Please please please do not take out insurance with these clowns.

Had a little accident drove over manhole that lifted and damaged from panel contacted insurance got quote from one of there nominated garages car repaired quickly could not ask for better service