roofingoutlet.co.uk

3.9 / 5

roofingoutlet.co.uk

3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

4.2

Reviews

2.5

Social

4

Featured

4.5

Technical

Is roofingoutlet.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Instagram account found with large audience
  • Facebook account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

34

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Based on 661 reviews

Smart.Reviews

3.9

34 reviews

Mamma

4

329 reviews

Trustpilot

3.8

298 reviews

Roofingoutlet.co.uk Review

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Roofingoutlet.co.uk Customer Service Contacts

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Last update: Tue, Oct 19, 2021 12:44 AM

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Roofingoutlet.co.uk Reviews & Complaints (34)

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delivery 4.3 /5

price 4.8 /5

quality 5 /5

customer service 3 /5

on-time

DO NOT USE THIS COMPANY!! Ordered two weeks ago, get an email this morning to say they have tried contacting me 'several' times to say there is a £200 + VAT delivery charge. When I question it I'm told that 'Harry' left two voicemails (clearly not on my phone!). Website states free delivery to Mainland UK (which we are!) and then asks for you to enter your postcode to calculate shipping, still comes back as FREE delivery. 'Harry' tells me to check the T's & C's which he attaches to his email and no mention of anything in the 'delivery' section. He tells me to go all the way to the bottom where there is a child's version of a photoshopped map showing delivery charges to certain areas. Website is very misleading and false, customer service is non existent. When I told Harry that I wasn't paying for delivery as their website states incorrect information and is misleading I get the order cancelled and refunded with no further communication!! Avoid at all costs, take your business elsewhere where it will be valued.
1

1 year ago

review by Gary

Worst internet seller!!! Do not use this company!!! Paid for materials with promises to receive materials in couple days becouse there wasn't communication with me at the end of the day stayed with no materials at all.
1

1 year ago

review by m gedgaudas

I ordered a velux window online and actually ordered an incorrect flashing kit for the size of the window by mistake. I rang the company to check special arrangements on my delivery and checked the ordered which they had spotted and altered because they realised I had ordered a wrong part to go with the window. The items were delivered when they said so all in all very delighted and they saved me time. Thank you very much for excellent service !!
5

1 year ago

review by Ms Susan Evans

I ordered the 2 Velux windows and flashings and they arrived 2 days later when they said they would. They were also the cheapest I could find online.
5

1 year ago

review by Matthew Jarvis

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Didnt turn up when said next day, day after only half turned up. Many calls to them without anyone knowing much where our products were.
3

1 year ago

review by K. A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

One out of the five sheets sent was the wrong thickness; very inconvenient!
3

1 year ago

review by V. K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Delivery arrived a day earlier than agreed leaving my customer to deal with it as I had arranged other work for that day.
Delivery driver struggled to unload delivery and when it was finally unloaded a large number of tiles had been damaged.
3

1 year ago

review by Danny Lippiatt

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Great service and would have given a five star rating, have given four due to having to buy more tiles than required due to supplier not splitting a pallet.
I do understand this sometimes happens but it wasn’t mentioned when I placed the order online.
Goods arrived as advised via email, driver very helpful.
4

1 year ago

review by D. J.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

excellent service next day delivery rang up to change order at the last minute and it was no problem
5

1 year ago

review by Kevin Braban

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I phoned to get a quotation on two windows and was told that he would email the quotations to me he failed to do so.
I had to phone again the next day this time i got someone who was very helpful and did his job well.
5

1 year ago

review by Brian Wybrow

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

bought velux window should delivered Friday but they did Monday i paid my builder extra money customer service wasn't good
3

1 year ago

review by O. A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Great price but poor advice over whether i needed an adaptor to reduce the size of the vent from 167mm down to 150mm they said no but it does! Other than that a very satisfied customer.
4

1 year ago

review by Ian Kane

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

First class service alround,would definitely use this company again.Excellent delivery on day stated
5

1 year ago

review by L. P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Good service just think £12 postage is a lot of money when item was only £24
4

1 year ago

review by Richard Quinn

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Bought tins of Acrypol and the package arrived with one tin damaged in transit (Parcelforce) and a box full of acrypol that had leaked out of the tin. Roofing Outlet responded very well and immediately despatched a replacement tin.
5

1 year ago

review by I. R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Web site said if I ordered within a certain time frame delivery would be on Thursday, once I placed the order I was then given a delivery slot of Friday, I called to say I need delivery before1pm as builders were leaving early, they delivered at 3pm.... Any phoned line was closed until 8am even though I was told office opens at 6am... ended up having to pay builders 2 extra days money for doing nothing!
3

1 year ago

review by G. V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Struggled to find this material with a number of suppliers BUT Roofing Outlet had the stock and got the material delivered in 2 days. Spoke to a couple of people in the office who where very helpfully and keen to help.
Thank you for your excellent service
Will certainly use again.
5

1 year ago

review by C. W.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered 3 chimney pots that arrived well packaged and in 2 days
5

1 year ago

review by David Porter

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Items delivered on time however I was charged for delivery on both occasions when they advertise free delivery on items over £250 I did not request next day delivery or have next day delivery re I asked for their return policy by email which has been ignored despite legal obligation under distance selling regulations
3

1 year ago

review by Z. N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

As a non builder with limited knowledge RO staff were able to advise and assist establishing the correct tile I wanted( not achieved by my local national building merchants) then deliver within 4 working days, which a similar roofing specialist were unable to do, on top of all that they were by the best value.
5

1 year ago

review by Simon Creed

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Roofingoutlet.co.uk Review

No description for this company.

Roofingoutlet.co.uk Customer Service Contacts

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