ruralking.com

Do not waste your time buying online from this company. It is the worst experience I have ever had buying online. Customer service is terrible and will do nothing to help you. Ordered a item 10 days ago and still has not shipped out nor will they cancel the order to refund me so I can buy it somewhere else. Do not waste your time here, you will be sorry.

My dad went to Rural King on the west side of Hamilton. Bought a pair of wide work boots. Has a receipt still. Got home and realized they are three sizes smaller than the box. Being older he didn’t think about trying them on but trusted the size. He tried to take them back and the manager said no. Understandable due to COVID but he didn’t stop there. He cursed my dad out, an old man, kicked him out of the store and called the police on my dad. My dad waited outside for the police and the police AGREED with my dad but there was nothing they could do. Corporate is being contacted but I don’t suggest anyone shop there is they treat customers like that.

I ordered a safe on the 23rd to be picked up at a store 50 miles away, which stated online “limited stock”. Foreshadowing to the 28th the same store still has this safe listed as “Limited stock”. On the 26th I emailed customer service but never got a response except for the auto replay “we will promptly get back to you”, though they never did. Since I have not had any communication on my order, which was several hundred dollars, I had to take the initiative. Waiting just over 2 hours to speak to a representative which shows this company has no accountability or diligence for customer orders. I placed an order online for a safe that was in stock just to be told that the order has not fully fulfilled since it was never allocated to a store. So if an item is on hold is it available for sale, probably not, so it should be listed as not in stock. I ordered this safe from a store 50 miles away because they showed it as limited stock, how many weeks would my order have been pending to never to receive a call or email (except for several spam sales flyers everyday)?? The solution that I was presented was to force the order through to the original store for what? Just to have them cancel the order due to no stock or leave it as pending for weeks until another arrived. I would probably have to wait two hours again to talk to a representative to cancel the pending order. Not wanting to waste my time again, I went ahead and canceled the order. Luckily for me there are other options and I am not limited to Rural King

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