Sam Turner & Sons

4.5 / 5

Sam Turner & Sons

4.5 Great
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4.5 / 5

Trust Score

4.5

Reviews

4

Social

5

Featured

4.5

Technical

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Reviews Analysis

34

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Sam-turner.co.uk Review

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Last update: Wed, Mar 9, 2022 1:17 AM

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Sam-turner.co.uk Reviews & Complaints (34)

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delivery 4.6 /5

price 5 /5

quality 4.5 /5

customer service 5 /5

on-time

Payment taken immediately on order. Order not delivered for 2 weeks. Dishonest stock reporting on the website. Only half the ordered items received in the delivery and no response from customer service to ask where the missing items were. Absolutely terrible company that I doubt I would ever purchase from again.
1

3 years ago

review by Cammy

head and stick. Parcel arrived with one broom head and two broom sticks neither of which fitted the broom head. Contacted them to advise. They said i would need to return the broom handles before they would send a replacement or refund and that I’d have to pay for the postage for the return. I explained that firstly the return postage would cost more that the price of a broom handle. And secondly we are currently in the middle of covid 19 lockdown I am in the vulnerable category so even if I wanted to return it I couldn’t in addition to this our post office shop is closed. I asked that they send a replacement broom stick which would virtually cost them nothing (how much can a Wooden stick cost???) they said no it was my fault for ordering it. I said the website doesn’t stare which stick goes with which broom head. They said too bad my fault and they repeated that I need to return it! I have never come across such dumb and down right terrible customer care ever. They would rather ruin their reputation than spend £2 on a broom stick which they shouldn’t have sent in the first place. I order a lot from gardening suppliers as I own a property management firm this was a first small order will definitely be my last. Love to hear the reply to this I am happy to copy and paste my email response from them for all to see.
1

3 years ago

review by D. X.

Good product, woeful packaging. Cardboard box 'secured' by single strand of sellotape. No internal packing, bottom of box fell apart when lifted out of delivery van. If product not robust would certainly have been damaged. Good product, friendly company, packing staff have let them down badly.
1

3 years ago

review by F. D.

Product delivered in 2 days. Nicely packaged. Would definately order from them again and have recommended them to my friends.
5

3 years ago

review by Maxine Sims

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Excellent service ordered Sunday morning received Monday .
Easy navigation on the web site.
My husband loves the slippers just perfect.
5

3 years ago

review by Joanne Conners

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Great prefer to use a family business than Amazon any day of the week! Also very competitively priced! Stop using Amazon folks try smaller friendlier retailers!!
5

3 years ago

review by Lynn Mitchell

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered Hunter wellies for my partner for Christmas present, they arrived on time and my partner was chuffed!
5

3 years ago

review by Ashley Amos

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Service good but did not make it clear that the next day delivery was for weekdays only.

Seed is of poor quality even for second grade stock.It consisted of
4 Cricket ball size
16 good size
10 MARBLES

Not a company that supplies good quality
4

3 years ago

review by Peter Mantle

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Lego Technic RC Tracked Racer 42065 ordered, and received very quickly.
Very good service.
5

3 years ago

review by B. Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered garden toys for my grandson for Xmas. Was very helpful with any queries I had. Very fast delivery. And after customer service. Very happy and friendly staff. Definitely would recommend. And will be purchasing from them again.
5

3 years ago

review by Joanne Hewitson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

First class service,fast delivery and item well packed, would give them more than 5 stars
5

3 years ago

review by John Holmes

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

First class delivery service, particularly given the closeness to Christmas . Would certainly use them again in the unlikely event that I will ever need another Barbour!! But would not hesitate to to recommend them.
5

3 years ago

review by Melissa Bakewell

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Yes we would buy and recommend , from the first phone call we made to delivery, was one of the best purchasing experiences, all were very knowledgable, could not do more for us.
5

3 years ago

review by Maureen Robershaw

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I loved this jumper- but not the price when I first saw it at another shop- kept an eye open and came across Sam Turner and Son! My lovely jumper at a great price- dispatched quickly. Thanks
5

3 years ago

review by Yasmin Hall

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This was bought as part of a Christmas present for my neice, she absolutly loves it as she is an avid gardener and it is of great use to her.
5

3 years ago

review by L. J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Order delivered within 24 hours. Excellent service
5

3 years ago

review by H. K.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I bought a Barbour waxed jacket as a Christmas gift for my husband at the beginning of December. He was delighted with it but the size was not quite right. So I sent it back to be exchanged, which was really quick and there was no fuss with refund and pay again, it was a straight exchange.
5

3 years ago

review by I. E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered after lunch one day, delivered after lunch the next. That's quick service.
5

3 years ago

review by F. J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I had to request an exchange and although this was initially slow (first week after Christmas backlog!) I was really impressed with speed of exchange and communication once prompted.
5

3 years ago

review by K. H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

From placing order to despatch and delivery was A1 first class would recommend to any one plus the sthil product I purchase was quite reasonable compared to other websites.
5

3 years ago

review by E. A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Sam-turner.co.uk Review

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