3.6 / 5
Trust Score
3.4
Reviews
1
Social
5
Featured
5
Technical
Is sendaframe.com legit?
- Many trusted websites are linking to this site
- The EV SSL certificate is valid
- This website has existed for more than 3 years
- We found several negative reviews about this site
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- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
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Reviews Analysis
9
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites
Based on 10 reviews
Smart.Reviews
3.6
9 reviews
Trustpilot
3.7
1 reviews
Sendaframe.com Review
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Last update: Wed, Mar 9, 2022 12:33 AM
only way to contact is via chat/email/US mail. my wife was trying to track down a specific photo album and contacted their customer service via online chat. her experience was not positive- see attached copy of their chat session:
Peggy:
are you a Prinz dealer?
Call accepted by operator Donna. Currently in service area: Donna, Peggy.
Donna:
good morning
Donna:
yes - sure
Peggy:
I'm looking for a wedding album that Prinz markets. they gave me ur name as a dealer
Donna:
sure
Donna:
do you have an item #?
Donna:
or - we can do a general search
Peggy:
2003-541
Donna:
checking
Peggy:
4X6 40 (20 page) white satin cover with frame on cover for wallet size photo
Donna:
sorry - i'm not finding it
Donna:
could the # be more than 7 years old?
Peggy:
I just spoke with Pat @ Prinz who gave me item number and advised that they still sell it (to dealers)
Donna:
checking further
Peggy:
would you like the phone # 1/800/232-8360
Donna:
phone #?
Donna:
i'm sorry - i don't see that item # going back 7 years
Donna:
i will pass your inquiry on to our merchandising dept
Peggy:
for Pat @ Prinz who gave us your name as a dealer
Donna:
yes - we believe we have every Prinz item showing on our system going back to 2004
Donna:
and have been selling Prinz since 1995
Donna:
do you have a bar code # by any chance?
Peggy:
are you able to call her and maybe shed some light on this?
Donna:
i'm sorry - i'm not able to
Donna:
but we email Prinz at leat 10 times a day
Donna:
as you don't have an email, please check back on our webstore for that item #
Peggy:
OK- I will call her back and have her call you- do u have an extension #?
Donna:
otherwise, we would email you
Peggy:
have already checked ur webstore. will call her for barcode information. is there anything else I need to ask her?
Donna:
nope -
Peggy:
extension #?
Donna:
but we would gladly do that for you if you have an email address to write to
Donna:
we're here until 9pm EST
Peggy:
sorry, don't use email
Donna:
i totally understand
Peggy:
just spoke with Pat. she provided bar code
Donna:
thank you
Peggy:
086981631204
Donna:
checking
Donna:
that bar code belongs to an album model #2003-041
Peggy:
how do I order?
Donna:
not the # you gave me
Donna:
so it must be wrong
Donna:
it is not 2003-541
Peggy:
go with barcode- how do I order?
Donna:
one moment please - -
Peggy:
any progress?
Donna:
sorry - back
Donna:
you've searched on the correct #?
Peggy:
searched what using what #?
Donna:
you gave me an incorrect #
Donna:
then you came back with a barcode - that didn't match
Donna:
you said "go with the barcode"
Donna:
so you can search our webstore on the barcode
Donna:
or the # that I gave you that goes with that
Peggy:
as I said before, let's use the barcode. have you checked your website?
Donna:
yes - that is how i told you that your # didn't match
Donna:
have YOU checked?
Peggy:
you need to find another line of work. customer service is not what you should be doing. thanks for all your help (I guess)
Donna:
perhaps you understand now why we don't work on the phone
Donna:
total waste of our time giving us a wrong item #
Donna:
and asking us to research for you
Donna:
TOTAL waste of time
Donna:
ridiculous
Peggy:
that was the # Prinz provided. your their dealer, not me
Donna:
and you expected us to be calling around to figure out what you want
Donna:
no - it was not
Donna:
you are mistaken
Donna:
the bar code is a correct #
Donna:
the # you gave me - that i spent about 10 minutes researching - was in your imagination
Peggy:
are you in Carlstadt, NJ?
Donna:
no - i'm in our OH office
Donna:
call here - call me - call prinz
Donna:
a joke
Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites
Sendaframe.com Review
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3 years ago
review by annierose