Sheen Smash Repairs 26 Locations Find a Workshop Near You

My beloved BMW 530i M Sport got rear ended roughly 3 weeks ago, the car at fault hit me sqaure on an damaged the whole rear sports bumper and exhaust. I couldn't believe my luck and thought my pride and joy would never be the same again. Well was I wrong about that after taking my car to Sheen Hawthorn body works. From walking into their office and to picking up my car was seamless. Jason and his team took care of everything, from dealing with all the insurance companies and of course fixing my car. The time frame they gave me to repair my car was spot on and not only that they gave me a loan car so I could still get around, I was dumbfounded at how professional and caring they are. And then there was the day I got the call to pick my car up. When I got there, Jason took me out front too hand me back my car and I was blown away at their work, I sware the car looks better before I had the accident, the paint matching, especially is remarkable as it's a BMW individual colour (carbon black), which is actually blue up close, they got it spot on, everything lines up perfectly, from the bumper, the trim, sensors and exhaust all look as they should.
I highly recommend Sheen Hawthorn in Burwood rd if you ever need work done to your car, I still can't believe how efficient everything was from start to finish, Jason and his team are truly wonderful.
Justin.R ,Camberwell

Must say that things have moved ahead since my last vehicle insurance experience (20+ years).
The staff at Sheens Nunawading were very professional in processing my accident claim giving a full explanation of the processes involved and providing a courtesy car without hesitation. The resultant repair seems to be excellent & thorough and I would not hesitate to recommend them to others who have a need to have a car repaired. Well done to all Sheens staff for a positive conclusion to an unfortunate incident.

I went to reservoir Sheen as I heard they good company asking for quote for my damaged car
The manager there took my details and said it takes 2 days . But it’s been 12 days now and still waiting. Every time I call they said tomorrow but never happened. Very bad company wouldn’t recommend it to anyone

I recently had the pleasure of visiting the sunshine office and I am glad i did as from the first minute I got there I was treated with the utmost professionalism and was nothing short of that thereafter.
Even after repair I was still given the time of day and felt always welcome. Excellent honest service, very hard to find these days. Highly recommended.

My husband and I had our Toyota Yaris at Sheen about 12 months ago. It needed painting of roughly half the car and the bumper bar to be fixed. The painting was in a word shocking. It started to peel roughly 6 months after initial work was done. When we approached the company they were willing to fix it but charge us another $800. This is not good service and not good practice. In addition the car took nearly 1 month to get back to us. Not good enough just not good enough

I had accident 25 Dec 2017 it is now 3 months and still no car back. I keep getting fed all the crap on the work being carried out on my car. The original time for the repair was quoted as 3 weeks. Even though I have a loan car and I have problems getting my legs under steering wheel after leg surgery I. Can’t drive it any distance. Sheen have the full payment for my car and I still don’t have my car back after 3 months. Why is this so

Excellent Service-Sheen Panels Croydon 19th Feb 2019 by Chris M The next day after my accident I was given a loan car which I really appreciated !! I loved the fact that only genuine parts for my car were used !!!! When I picked up my car ,it looked like new,as if it had been detailed. I’m absolutely thrilled,so happy. Thankyou Steve and Ron and all your wonderful staff .You have all been my angels ,so caring and supportive . I will recommend you highly to everyone.

Had a collision two weeks out from Christmas. From the first phone call to picking up my repaired car, Lyons Body Works were fantastic. I was kept updated regularly and given a free loan car for the entire duration of my repairs and did not have to deal with my insurance company, Lyons did it all. Fab and the staff were extremely professional and courteous. Car was ready and waiting on Christmas eve and was washed, vacuumed and I received a lovely show bag. Have used other Sheen Panel outlets and won't go anywhere else for vehicle repairs and have now found my preferred Sheens repairer. (Although don't want to be back any time soon)
Great service, great repairs.

I will try to keep this Short and Factual though it dragged on for 5 Months (so short is difficult)!!
Tradie work utility, damaged and undriveable left with Sheen (Tullamarine) after accident, we removed approx 1/3 of Tradie tools (all we could fit in our other car) from tubs on the back of the ute the evening of the accident, After accepting and paying a hefty 50% deposit on a somewhat inflated* quote (*since quoted around 20% less based on photos and inspections) Why? - Because we believed these people were trustworthy (you live and learn) and quoted a two week repair time. On questioning the evening of drop off we were told that all their customer vehicles were kept inside their premises for security (which Sheen disputes) so we felt that the remaining tools were safe and did not return to pick them up. A week later we were informed in a long and round about way that the remaining tools had been stolen (some $8.5k worth - Yes it was silly to place trust in people we did not really know). Story turns out or as told to us, ours and several other vehicles were apparently left out on the street/front apron with absolutely no security or CCTV ( a clever move in an otherwise deserted industrial area).
We prompted Sheen to lodge a police report and advise their insurer as the vehicle was under their "Duty of Care", none of which appears to have occurred (again disputed but unverified by them) and as we later learnt hoping somehow to try and catch us out. Eventually they left it to us to file a theft report some week later (which we did immediately). Worse yet it became apparent that Sheen believed we were to blame, invented a story or stole the tools ourselves, all without any proof or evidence, just a suspicion. Whilst never taking the stance that the theft could have just as easily been an inside job, it does in our opinion remain an open question in hindsight. All in all, rather poor customer service skills to immediately blame your client for risks you have taken and ultimately failed with and then to be labelled a thief into the bargain. At this point their attitude and service became somewhat appalling, refusing to believe anything we might say or to remedy the situation they created and accept no responsibility for. In the end it took over 3.5 months to get our vehicle back (they even requested more money over their fixed price quote) and then they finally contacted their insurance who then dragged it out for another 6 weeks with both parties (Insurer and Sheen) contradicting who contacted whom when?
Also sought to have the damaged tubs repaired and was told in no uncertain terms that they had already paid out a large excess and would not come to the party for any further costs (considering they were damaged under their care - go figure). Ended up with a depreciation amount applied to the tools and so felt royally dudded by the entire process and the Sheen association once again.
In wrap up - Your repair may be adequate with this company but in my opinion the ethics and morality of this business is very much in question and I would seriously consider the possible ramifications before placing your vehicle in their care. They clearly don't mind taking risks with customer cars (like they did ours) and based on our experience certainly won't fix anything untoward which may happen beyond your original repair even though they may be directly or indirectly at fault.
PS Sheen would no doubt dispute this assessment (as you would expect) but it is factual and most importantly verifiable (would we bother to review in this manner if Sheen's assessment was correct - I doubt it).
Good luck with whichever repairer you go with - but Choose Wisely and Carefully!!!

Excellent service and very friendly from Sheen Croydon, many thanks to Steve 10/10
They fixed my car good.
Will strongly recommend friends to them.

Sheen (Hawthorn panel goup) has recently repaired my Honda Accord Euro, work is impressive and customer service was first class. They assisted with loaning me a vehicle and accommodated with collecting the vehicle at time that suited our family. Highly recommend Jason and his team.

After 2 accidents close to each other I took my car to Sheens Croydon. They were great, job was well done, communication was excellent, car had been cleaned when I collected it, I was very happy. I really appreciated the loan car. I would recommend this panel company.

I must say, the service I received from Sheen Panel Service in Tullamarine was second to none.
They were very informative throughout the process, and the panel work on my vehicle was better than new. Excellent workmanship Guys!
Alex, Richie, Katie and the team were brilliant. The courtesy vehicle was a brand new vehicle too and they made my life easy. I didn’t have to make a single phone call. Highly recommended.

Richard at Sheen panels Tullamarine looked after me from the first day I took my car in after my accident. The communication was great and to top it of the repair work was efficient and well done.
Thanks guys

Car looks like what it did when i bought it almost 3 yrs ago. Was worried as my last experience with having panel beating work done was satisfactory..peop could see what panels were repaired but not this time. Im so glad I choose Sheen Croydon with my fav car

Damaged my bumper and needed to get it replaced as well as a new driving light for my Toyota Camry 2017 model. I didn't want to be without my car for long so Richard offered to get the parts in so they would be ready to go when I brought the car in. I was given a lone car for the day and picked up mine the very next day. The paint was matched perfectly and the car was detailed inside and out not to mention the friendly service. If there is anyone that needs repairs done to there car I would highly recommend Richard and his team at Sheen panel sevice on 27 Garden drive Tullamarine

My vehicle was repaired at Sheen Panel service Eltham and thanks to Charles Camilleri, and staff, not only am I happy with the repairs, but the excellent service was way above anything I expected. I was given a very clean and comfortable loan vehicle which saved me from having driving hassles whilst my car was in the repair shop and I was informed of a stage by stage updates of the repairs. I was amazed at the end result and would highly recommend this panel shop to anyone having to need a smash repair of any kind.
Thank you all for the excellent customer service from start to finish.

We took our car to Frankston sheen and the car took more than 3 weeks for repair no updates where sent about the car and what was going on with it I had to call every week to see what was happening when I did call they got annoyed and were angry that I was calling to find out what was happening. Promised a date and then they would change it when asked what they had been doing for 3 weeks they said if you don't like it we won't clean the car either disgusting customer service. Will never take my car there ever again.

I cannot be more Thankful to Richard (Or as people lovingly call him Ritchie) for the amount of professionalism and care he had in repairing my 3 Yr old Toyota Camry which was hit from behind by an impatient Tradie. Ritchie speaks customers language. He was very courteous in keeping me up to date with the repairs and dealt with the insurance company himself. I was given a equivalent loan car for the whole time which didn't affect my routine. I was very happy with the Repair and Body work on my car as it looks brand new. it was cleaned inside out before returning. I recommend Sheen Tullamarine any day as they are best in the business and give you the service you deserve. Thanks Ritchie for making my repair experience pleasant.

Lyons Body Works Eltham,(part of Sheens Panel Service), are where you should go for car repairs in the Diamond Valley. They great for all the right reasons. They are super friendly. They fixed my car for way less than anyone else. They made the process easy to understand, no padding the quote or talking technical here, it made them just so easy to deal with. I was given an excellent loan car and my car was ready to pick up 2 days earlier than promised. Faultless panel repairs, my car looks like new and was returned fully cleaned inside and out. The whole experience with Fab and his team was a very pleasant surprise. Also nice to know that they are proud of their over 50 year connection to the Eltham area. Excellent job - many thanks and all the best. Highly recommended.