shoebacca.com

4.4 / 5

shoebacca.com

shoebacca.com
81 Reviews
4.4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.4 / 5

Trust Score

3.8

Reviews

5

Social

5

Featured

4.5

Technical

Is shoebacca.com legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Linkedin account found with large audience
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

81

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0

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0%

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Last update: Wed, Mar 9, 2022 1:16 AM

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Shoebacca.com Reviews & Complaints (81)

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delivery 4.7 /5

price 4.6 /5

quality 4.8 /5

customer service 3.7 /5

on-time

I ordered shoes on Amazon that were erroneously charge sales tax. When I tried to submit our tax exemption for for reimbursement, the customer service rep explained to me that they do not participate in the sales tax exemption program. This is not an option for the company I work for so the only option would be to return the shoes and cancel the order completely which would cost me as much as the sales tax. If I would have been informed of this optional inflexibility up front, I would have been more attentive to the vendor I was buying from.
2

3 years ago

review by Christina A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

These shoes are 100 percent fake. The stitching is bad, marks on the shoes are wrong, the classic sole label Is not there, and the toe end are extremely tight. Looks like these shoes will be junk after 3 months of use. I would not recommend getting adidas from this company
2

3 years ago

review by Emma F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Tried to place an order online for sneakers, totaling about $45. When I added my ship to address I noticed that sales tax was being charged in error. Called customer service and was told to submit my order and call back for a refund. Told the representative I would not be placing the order but was offered no alternative, so did not order. I live in New York City, NY and there is no sales tax on an item of clothing or footwear that costs less than $110. An item of clothing or footwear that costs $110 or more is subject to the full 8.875% tax rate. Appears to me that this is quite a significant error in Shoebacca's online order processing system. Wonder what Shoebacca is doing with all the sales tax erroneously collected.
2

3 years ago

review by Ann R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I bought two pairs of Zoot shoes at clearance price. They are very comfortable. Also the shipping is fast. I'm a happy customer. I read some reviews about bad customer service. If it's true please make improvements. Thanks. Cory Z
5

3 years ago

review by Cory Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered the sneakers side 11/5 and called Shoebacca to change the size to 12. I was told to ship the size 11/5 back and I would get the size 12. Cost me $37.00 to ship it back. Now I'm told that I have to buy the sneakers back to get the size 12? This means I lost $37.00 to get it shipped for a $47.00 refund. Bad business all the way around. I could see if I didn't call and make the change, but I did. Thank y'all but I could never, never do business with your company again, nevertheless to tell others about y'all. George Cherry [email protected] 3807-1 Annisa Ct. Charlotte NC 28208
1

3 years ago

review by George C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Their 110% price match guarantee is totally false. Had 3 different people contact me with 3 different excuses. The item was sold by its actual branded website. Tho sizes were limited & they were out of my size I found them here. They gave the run around & only email contact. So they lost this sneakerhead!!!
1

3 years ago

review by Abu M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The shoes sold by ShoeBacca fell apart after two days of use. The seller refused to issue a refund. As many reviewers indicated, it is a very shady seller who knows nothing about customer service. Stay away!
2

3 years ago

review by John L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was a little apprehensive after reading reviews , however the shoes I wanted were a full 40.00 less than elsewhere so I crossed my fingers and took a chance. I ordered them Thursday night/Friday morning, and they were delivered on Saturday. Incredibly quick delivery and exactly what I ordered !
5

3 years ago

review by Miriam F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

They do not respond to emails or do so with a 4-5 day delay, which confuses the whole process of returning the goods! Terribly bad customer service, extremely slow refund! I will never shop from them again!
1

3 years ago

review by George B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Just reading the reviews and Im glad Im deciding to NOT purchase from Shoebacca. Not only that but Shoebacca reps are only replying to the good reviews and/or fake reviewsand not those who are missing money, items, or having fake shoes. Yeaaaa no thanks cancel their whole site ripping people off.
2

3 years ago

review by Chris E.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Make sure you are happy with your purchase because Shoebacca does not pay for return shipping and on top of that they charge a $6.50 restocking fee under a $50.00 purchase. I would recommend Amazon. they offer free returns on their shoes and free shipping.
1

3 years ago

review by Vic V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

These are supposed to be Nikes. I have never owned Nikes that had to be glued back together after a few wearings. As you can see my glue job is less than perfect and now the front needs to be glued back together.
1

3 years ago

review by Brenda H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The shoes were as expected and delivered on time. Very good. There was a small glitch with the online system. Purchasing as guest then creating an account for some reason did not work smoothly. I could not track the order. A phone call helped with that, I was given the FedEx tracking number. So, all worked out fine.
4

3 years ago

review by Benjamin A.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I ordered 6-7 pairs off of shoebacca, never had I problem. I will continue to shop on this site. All the negative comments, maybe it was just a bad day for you. But Shoebacca is 100% legit to me. - Thank you Shoebacca
1

3 years ago

review by Michael S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have a list of 12 different pairs of shoes I want to buy and have added it to my cart. They had different sales "spring Clearence', 'Mother day sale' etc. But the price for all 12 pairs have never changed during last 2 months. 5 Differnt brands Sperry, Puma, Adidas, Dr.Martens, Asics
2

3 years ago

review by Jimmy S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered work boots in April and never received them which is fine I understand things are a little crazy right now , but to tell me they refunded my money when they never did is crazy to me! I have my account information and never received a dime of my money back!
1

3 years ago

review by Stacey H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered a pair of boots week an a half ago. Paid for 2 day shipping. Total amount is 296 dollars. And nothing. Not even shipped yet. Keep getting generic, robotic responses designed to shut you up. Ive never delt with anything like this. They do not care at all about the customer. I have no idea what to do. If it was 40 bucks id chock it up to live and learn but i cant and wont walk away from 300 bucks. Im at a loss......
2

3 years ago

review by Seth K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was nervous to purchase from Shoebacca, based on a few bad reviews I read online. The pricing was so good, I took a chance and ordered 2 pairs of Asic sneakers. One pair arrived in perfect condition. I was worried that the other pair wouldn't arrive, again based on a few bad reviews I read. I called Customer Service and spoke to Stephanie. She was professional and helpful. She confirmed the other pair would be arriving next day and provided me the tracking number. The 2nd pair arrived, as promised in perfect condition. I walked 5 miles in one pair today and they are the most comfortable pair I ever had. VERY HAPPY TO BE WRITING THIS EXCELLENT REVIEW. I received great quality products for a great price and received great Customer Service. Thank you Shoebacca. I WILL BE BACK TO ORDER AGAIN.
5

3 years ago

review by Nancy S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered shoes 2 weeks ago, paid almost 100 dollars for them. They say package was delivered but I never seen them at my house. Tried to contact them 3 days ago and still no response. This site is a joke!
1

3 years ago

review by Anna D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Made a purchase through Amazon and they shipped the wrong size. Contacted shoebacca and the girl/customer service rep. was rude, didn't listen nor offered to solve the issue. In fact, she was rude from the very beginning, guessing, maybe she doesn't like her job! She has bad customer skills, and no human relations. I will NEVER EVER order from this company again!! Also, will let all my associates and family know not to order as well. There are far too many competition for any customer to experience what I did over something so simple and to be mistreated and disrespected towards.
2

3 years ago

review by Karen A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 9 authority websites mentions and 0 mentions in other websites

Shoebacca.com Review

No description for this company.

Shoebacca.com Customer Service Contacts

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