Shoe Zone

Trying to return the shoes I ordered , it’s impossible, no reachable customer service! These shoes are super uncomfortable, and yes I ordered a size larger as instructed. Customer survey, why are you asking how I communicated?? There is no customer service!!

My right foot has a crooked toe which means l cannot wear almost every sandal.l found Shoe Zone by accident and purchased a lovely pair of flat T BAR sandals,they arrived 3 or 4 days after order which was excellent.The sandals fit wonderful and l have immediately ordered another pair..

Bought a good pair of shoes, £35+ a couple of months ago. The insole went and below that there was a hole. Outside the rubber came away from the front. Bought another pair 2 weeks ago and inside a couple of days the indoor deteriorated revealing a foam lining that was disintegrating. Took that pair back with a receipt and the other pair. Assistant ‘accepted’ a refund on that pair but said the earlier one was ‘wear and tear’ and couldn’t accept it’. She said no one else had complained and her husband had a pair and they were fine!! She was very rude.

I have always found SZ and their personnel excellent. Now with covid19 I ordered a few items on line, stocked up for winter and a few summer items, also bought shoes for husband. Some items were suitable others not. Was going to wait to return items to shop, but finally decided to return via Hermes rebound. Tracked each parcel ( there were 5 returns) and each refund came through very promptly considering collection and delivery times. Cannot fault SZ and would always feel confident in shopping with them under normal circumstances, let alone now. EXCELLENT SERVICE all round.

Disgusting and poor quality. Purchased end of last year, worn less than a dozen times, both split. Sent pictures to Customer Service who said when stores open take them back for inspection and if they are faulty they will deal with it. They are obviously faulty. I do not live near a store and do not have receipt so don't hold out any hope of getting my money back. Will not shop there again.

I ordered a pair of shoes on Monday 5th Aug, paid extra for delivery to be on Wed 7th Aug, its now Fri 9th and still no shoes! Honestly whats the point in offering fast delivery or certain day delivery and not stick to it!

Do not ever but from this company. I paid £10 for a pair of shoes for my daughter, she wore them to school for 1 day and they are ruined. Apparently shoe zone find this acceptable! Staff are incredibly rude! Please beware

brought my daughters school shoes online shoe lasted 3 weeks then split customer services told me to take them back to a shop i am high risk covid-19 so can not mix at the moment then they said post them back at my cost of posted there a joke never again buying cheaper shoes customer service is very poor like the product,

Pure ripoff! Payed €15 for shoes for my 4 year old. He only worn them 10 days and they were allready falling apart. For 5 euro more you can buy respectable brands you'll be much better of. No refund cause they found it simple wear and tear. Even the soles came loose after a couple of days, what a joke. They did no effort at all to make things up. Even €5 shoes from Pennies last much longer!

I bought a pair of block hill sandals from Eastleigh shoe-zone this morning.......After buying it I strutted around with it for 10 mins inside the swan centre ... I felt quite uncomfortable... I wanted to return it or get another one... the sales lady flatly refused telling me that the back of the shoe shows worn... cannot sell it... so no refund ... no exchange.... never faced such ridiculous attitude in my life....Terrible place.... Will never go back to this shop again.Advise to people ... avoid shoe-zone eastleigh at any cost.

I bought some trainers from Chesterfield shoe zones with in a two days my souls had dropped out of my trainers and I wore the second pair out side of my trainers where busted I'm not happy with the shop

Goods delivered within 24 hours & free p&p, fantastic service

I ordered boots on Oct. 1st..charged to my credit card.....so far to this date & NO boots &n no refund which I asked for. I would NOT recommend shopping on this site ------------not a happy camper with first snow arriving overnight!!

Very poor customer service in Aberdeen shoezone this afternoon-Jackie had no manners whatsoever didnt acknowledge me as a customer was too busy talking to another member of staff no please no thank you nothing must say though a young lad did notice the lack of manners from Jackie and thanked me and wished me a nice afternoon wont be back in that shop sooon.

I recently purchased a pair of earthworks boots via click and collect , I picked up the boots for the Torquay store and after the first day of use it cut into my skin above my ankles , still waiting for someone from customer services to contact me .... this is my 3rd pair of the same brand boots , never had this problem before

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