simplybe.co.uk

3.9 / 5

simplybe.co.uk

3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

2.2

Reviews

5

Social

5

Featured

5

Technical

Is simplybe.co.uk legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • Business not mentioned on Wikipedia
  • Pinterest account not found
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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

23

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

Based on 4467 reviews

Smart.Reviews

3.9

23 reviews

Sitejabber

3.5

4 reviews

Trustpilot

4.5

4440 reviews

Simplybe.co.uk Review

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Last update: Wed, Mar 9, 2022 1:24 AM

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Simplybe.co.uk Reviews & Complaints (23)

I am trying to order a dress for next day delivery and when I try to pay I am told it’s not until after another 3 days even though it’s clear extra charge for next day delivery. I even tried calling customer service to try deliver to store and I will collect and the answer was we can’t. What a shame. Very disappointing. Not proffestional. Not reliable
2

3 years ago

review by Sam X.

I made a large order on August 20th (about $200 worth of clothes and shoes) after I got a catalog in the mail and fell in love with the clothes. After I ordered the clothes though I looked at the reviews and I didn't have very high hopes. People said their packages took 6-10 weeks and that there was no tracking so I was concerned if my package would make it in time. My experience was completely different though. I received all of my clothes yesterday on August 29th (it only took 9 days to get to the US to my house in Virginia) and they sent me tracking information each step of the way. I plan to order from here again in a few weeks and love all of the products that I received!
4

3 years ago

review by Blckndwhtgrl P.

Terrible service - ordered an outfit for a special occasion and paid for express next day service - waited 2 days and when delivery failed to arrive called customer service. I was told that the delivery service had an address query (I have lived here 22 years and regularly have deliveries) when I asked why they had not contacted me I was told they did not have the 'manpower to do that and it was down to the customer to chase missing deliveries' when I asked for my money back I was told they could not process this until the delivery was returned to them.

The manager I spoke to was less that helpful and did not see why I was annoyed as I would get my money back
2

3 years ago

review by Lucycaz R.

I ordered a gift to be delivered on next day delivery. Once I received it, it was damaged..
Spoke to customer services they said it will be collected within in 48 hours. When I said does that mean I have to stay in for two days, she replied “yes” or leave it outside!!! When I asked if I would get my next day delivery payment refunded she didn’t respond.
Poor service...never using again!
1

3 years ago

review by Anon10744 X.

I wanted to order an item but can't just buy it without signing up for J D Williams's Credit so sorry won't be bothering with Simply Be if they con people into signing up to goodness knows what. If there is a problem they tell you to ring them and charge you extra for that. Bad practice.
2

3 years ago

review by Deleted User

STAY AWAY - I ordered boots as a Christmas present and paid for next day delivery. The order confirmed the delivery will be on 23/12/18 and when it came to the day nothing turned up and still has not. Thank you for ruining my family's Christmas. Absolutely rubbish service. You don't even have a contact number to face the customers who PAID for next day delivery. Never again.
1

3 years ago

review by Kiran G.

Now charging me 69.9% interest rate because of one late payment. Terrible customer service - no reply to my emails.
2

3 years ago

review by Sandra Q.

waiting 1 month for simply be to resolve a problem with their delivery that never arrived and happily to charge for the items and no one is resolving the problem at any kind of speed customer service advisers just keep saying to wait, 4 weeks later still no delivery or explanation for what happened
2

3 years ago

review by Bex22243 Y.

They made me very happy with the top I purchased for my 60th big bash as it fit perfectly to size and it was high quality merchandise can't wait to wear it it's so pretty and was delivered in 48hrs
5

3 years ago

review by Jane Kitts

Paid for expedited order and 2.5 weeks later still no arrival. Called customer service and my expedited fee was waived and she said call if it hadn't arrived in 4 more days. Its been 7 more days, 3.5 weeks after order and still no arrival. Called customer service and spoke with a dismissive staff who said it should arrive within 4 more days. When I began explaining to him how disappointed I was in the service suddenly he said he couldnt hear me, I was breaking up then he hung up on me. Very unacceptable service.
2

3 years ago

review by Clreeldavis V.

Never use ... Took for ever ... The order-taker took all my info down wrong ... The sizes were insane I ordered a DDD 32 and it fit my sister who is 5 feet tall 102 lbs and a b cup just to see if I was crazy.. The top I ordered is a cheap fabric and low price point with a price that is hiked way high ... The photo and the top too very different items ... The rest is on the way and I will go right back I'm sure ... FYI I was on back order and I was never told that .. I'm sure it will be quite sometime until I get my money back ... It's a shame o was both proud and happy to see a company like them ... What a let down ! :(
2

3 years ago

review by Bella01ooo K.

Very upset by the terrible service(or lack of such)
I made an order by phone yesterday and payed £3 something to get it delivered today on my door between 8am and 8 pm. To be sure I got my order I had to stay in till they arrived I was told. So I'd arrange to work from home.
Just called them to be sure the order is on it's way as promised(time now is 2.21pm) and the answer was: "no,it's coming tomorrow instead...Sorry about that."
I had been in from 8am to 2:21pm for no reason and they had NOT EVEN called or emailed me? They could not answer why!
Is it possible to run a business this way?

I'm a positive person but have to say:STAY AWAY! It's like the lottery,will you get lucky? Or not?
No,no,no. NO!
1

3 years ago

review by Ingerfstokke S.

Ordered three items two were cancelled and the third item says dispatched my card was charged and the item has yet to arrive that was 2 years ago. This place is definitely a scam.
2

3 years ago

review by Seifertjnc Q.

2 lots of items damaged in transit on 2 separate occasions .. I had to contact simply be to ask where items where.. after being told to wait another 48hrs for items to arrive.. then credited back into account.. but minus the 2 postal charges £3.50 x 2.. so I’ve paid £7.00
2

3 years ago

review by Susan Gornell

Can you tell me why, when requested by a customer to cancel their order (as you cant deliver their order when promised) you still send out the parcel (to an address where by no one will be there) and then refuse to refund the money you had already taken because you need to wait for the courier to return the undelivered parcel back to you? I’m asking this here as I have called everyday via your complaints line and customer service number and every time I get told to wait another couple of days and the courier have not confirmed the item has been sent back!!! It’s now been over a week and ½ and i am no closer to getting my money back! Surely this is a dispute you should be having with the courier, not the customer that cancelled the order before it was even processed and sent out for delievery
Ive just logged in to my account again and STILL my order is pending and all the items (apart from 3???) havent been cancelled! Once i have had my refund i will be closing my account and will NEVER shop with this company again!
2

3 years ago

review by Clairehunt T.

Did not inform my wife that there was an outstanding balance for three months and called us liars. Were not helpful with the matter inhand. Did not send receipts or invoices to let us know and lied about sending them out. You need to let customers know what is outstanding. Do not shop with this company
2

3 years ago

review by Deleted User

Every pair of shoes I have bought from simply be have broken in the space of 3 months, I am a size 8 wide fit and struggle to find shoes elsewhere, and simply be offered the few stylish options,I first bought a pair of sandals last summer which lasted me about 2 months and then the straps at the front of the sandal came away from the sole making them unusable. Thinking this was a one off I then bought a pair of over the knee boots in autumn and the same happened again! Needless to say , I should probably try to find shoes in my size elsewhere
2

3 years ago

review by L. S.

I ordered for the first time from Simply Be about two weeks ago. I ordered numerous items and different sizes because I know I fluctuate. This was absolutely a positive experience for me. I always purchase my clothing online from many well known brands but this was perfect for me. I had a large order yet it all still only cost 8.75 to ship from England to the US. The order was processed and shipped the same day and arrived exactly 8 days later. Every selection was nice. The personal touches with the tags and notes were also memorable. One of the bags came damaged but it was not the fault of Simply Be. Nothing was lost as it was packed well.

Unless you know the exact size you are and the fact your not the same size everywhere than it shouldn't be hard to look at their size guide and match things up. I pay also with direct visa not by in store credit programs.
5

3 years ago

review by Clementinew. A.

I have ordered several times from Simply Be in the past 2 years and never had a problem until recently. Two orders with mistakes, yes I was upset. They were meant to be Christmas gifts for my daughter that she had picked out herself. I emailed Simply Be, explained the problem and they responded right away. I got the distinct impression that English was not my original customer service representatives first language. After returned packages, multiple emails my problems were more than satisfactorily taken care of. They actually went above and beyond to rectify my problem with their company. I have been and after this last experience and the way they handled it I will remain a loyal customer. Every company has complaints but I do recommend them, at least in the US. Yes, US customers be patient it takes awhile 7-10 days normally to get your package - it's a big "pond" !
5

3 years ago

review by Minnesotamon P.

I ordered from them once, and won't be repeating the experience. I ordered one piece of clothing from them and two bras in a size 42G. They canceled the clothing and one of the bras, so I only got one bra. It CLEARLY was too small. I've ordered UK bras in this size before and they fit me fine (thanks bare necessities!). Simply be must have done their conversions incorrectly or something. Also, the bra they sent me says it is an E cup, not a G cup. I emailed them and they basically just said to send it back, that a UK E cup is a US G cup.

The only way to send it back is to pay $6.95 return shipping using their label. It is not going to cost $6.95 to send one (too!) small bra back to them. Plus the $8.99 I had to pay to ship the bra to me. Which seemed like a reasonable price to ship 2 bras and one article of clothing - not so much for just one bra. So I paid $16 to learn not to shop here. I'm just glad it wasn't as bad as some of the other stories!
1

3 years ago

review by Rpar003 O.

Simplybe.co.uk Review

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