Simply Chaise

Made an order on February 20th 2020. Never received any emails from them. Had to confirm the order via calling them myself, where they gave a cause of their 'email system not working'. Getting through to them after a month was subsequently difficult but eventually did manage to do so via phone. Was told they lacked supplies of 'Queen Anne' legs hence delays. They initially said 2 weeks then when that passed they eventually gave a date of mid-April (after several phone calls). Once again this did not happen and no attempts were made by them to let me know why. Their website mentions they have closed shop due to 'safety concerns', which subjectively comes across as disingenuous given their legs-supplier crisis. Since then, with the Covid19 lockdown they have decided to completely shutdown including their customer service (whilst other furniture stores operating online, remain open and delivering safely within the law)! So I can't even contact them for a definitive update or to arrange a refund. Calls and emails go unanswered. Thoroughly disappointed with this whole experience. Avoid this company at all costs.

We searched online and found that this business has an active Facebook page with 256 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.