Sleep Number

How much do you value a good nights sleep? Over 20 years ago I started to have neck and back issues, and back then Paul Harvey was advertising what was the call back then the Select Comfort beds . I purchased my bed back in 1994, and my first mattress lasted 18 years ! Recently because my neck and back issues have become so bad then I decided I needed to get a foundation that would allow me to change positions electronically and I saw them advertising on the TV . I purchased the multiple position bed and it has been a godsend . So my sleep number bed , along with mypillow.com pillows, have allowed me at least to get a good nights sleep . If you are dealing with ordinary arthritis even ,as you get older, I absolutely recommend this bed !

Purchased bed and adjustable base. Was told about the 100 day refund if not satisfied. Well, we were not satisfied at all! Bed was horrible at any setting. Hot! What they neglected to tell me was that only the mattress was refundable and you are stuck with the mechanical base which means you would be out the over $3,000.00! I will give them credit as they reviewed the phone conversation of me ordering the bed and did confirm that this was not explained to me so they did end up taking both pieces back and issuing a refund. I give their customer service high marks for a product that is highly overrated and extremely over advertised as the best sleep available. The bed is very difficult to put very over priced cheap sheets on and I had to take a loss on then as well as the mattress pad. The most expensive mistake I have ever made!

I have a bad back and I had gotten a Tempur-Pedic and hated it. I couldn't roll over on it at all. So I finally decided to go with Sleep Number. Their live chat online was helpful but I knew what I wanted so it took very little time for me to buy it. I already had a good base that lifts up on both ends like a hospital bed so I only got the mattress. After just the first few nights, I fell in love with it. I get up in the mornings and I'm not as stiff. I can straighten up pretty much as soon as I get out of bed and it is wonderful.

I wasn't happy with my previous mattress and was looking to try something different, so I bought a Sleep Number bed with the standard, non-movable base. Their rep on the live chat helped me out. She was very knowledgeable and she also owned a Sleep Number bed that shes had for over nine years or so. And that was important to me because I want to know if can have a bed that lasts for a long time. Its expensive so the biggest driving points to buying the bed were longevity and replaceability of parts if it wears out, dual sleep chambers so that my wife and I can have different settings, which we have, and finally, the ability to move later on to a movable base, which I might get eventually. Their delivery team were very efficient. They were in and out in less than an hour. They hauled the old bed up, which was fantastic. I'm also happy with its quality. I like that it sleeps cool compared to my previous bed. The common point about the bed, which is nice, is that we can change the settings of the bed. My number changes week to week. I might like it stiffer one week and softer the next. It depends and I like having the ability to change it. I would recommend it to others.

I purchased two twin long mattresses for my parents. They sold it to me the wrong way, so the mattresses kept syncing up together and would always go to the same sleep number setting. The tech department worked on this for over two months which included hours on the telephone with them. They never could resolve the issue, so they picked them up, but charged me a restocking fee! They told me that the $2400 would be refunded to me within 21 business days...already the longest time I've ever waited for a refund. When I was not refunded I called and they said they forgot to do some things on their end and that I have to wait another 10 business days for the refund. I will never work with Sleep Number again.

I was expecting this wonderful nights sleep. It's been about a year now and I'm still waiting. Still waking up as stiff as ever. Then I was sold a mattress pad that crinkles every move you make. The company tried to work with me in the beginning, sending me foam pads and such, I just gave up. It is what it is. I don't recommend it to anyone.

Purchasing a Sleep Number bed is an awesome experience. You're told to lie on one of their beds. The salesperson deflates the bed until it feels just right. Then it's visibly pointed out to you how pressure points on your body were alleviated with the deflation of the bed. You're also told that there is a 25 year warranty and that in the first two years Sleep Number will cover any repairs or replacement parts 100% if anything goes wrong. You're treated like family. What they don't tell you is that, if they can't help you troubleshoot it over the phone, you will have to pay $199.99 for a tech to come out even if it's proven the part was defective and even if it's within the first two years of purchase. Also, at the beginning of the third year of the warranty you will pay 75% of the cost of any defective part, which will increase every year for a total of 25 years. Oh, and you're still a member of the family, you're just the ignorant and annoying cousin no one likes to invite to dinner. My husband and I purchased our flex top king iLE Sleep Number bed over a year and a half ago. In the last couple months both sides of our bed stopped deflating correctly. His side would not deflate enough and mine would deflate too much. I called customer service and after troubleshooting it for over an hour and convincing her the problem was not in my head, she offered to schedule a tech to come out at a charge of $199.99 to us. If it was discovered that any parts needed replacing and the tech did not have those parts, we would be charged an additional $199.99 when he came back out. It was at that time that I had a small family emergency and I had to let her go without resolving anything. I finally called again last night. When the customer support representative could not find us in their system, he treated me as if that was my fault. I let that slide and when he found me, I briefly explained what happened during and resulted from the first call. He had me go through it all again, checking for kinks, detaching and reattaching the hose, inflating and deflating the air mattress, all while conferring with his coworkers. Nothing fixed it. After an hour or so, he and his cohorts decided there was a kink in one of the hoses, even though my husband and I had checked them from end to end... twice. He said he would schedule to have a technician come out at a charge of $199.99. This person treated me as if I was an idiot the entire conversation. I asked to speak with his supervisor and was told I would get a call back by this morning at the latest. I never got that call, so I called again and the CSR I spoke with this afternoon insisted on putting me through the whole thing again, all while speaking down to me, treating me like an idiot and all but telling me it was all in my head. This one had me strip the clean sheets and dual temp layers I had just installed yesterday. When I checked for rips in the top layer of foam and found it in perfect condition, she said I was entitled to one and only one courtesy service call. While she was finding the next available date, I deflated both sides of the bed from 100 to 60. My husband's air mattress was full while mine didn't feel even half full. She didn't want to hear it. As far as she was concerned, our conversation was over. I really do like the bed when it's working correctly. However, I feel mislead by Sleep Number from the beginning and their customer service department is horrendous. I can understand it coming from one person, but all three CSRs treated me horribly. For these reasons, I would not recommend purchasing anything from this company.

Wish i would have read reviews before buying. Worst company ever. Bed is horrible spent over 3,000 for basically a blow up bed. Had no back problems till i bought this piece of garbage. Call after 3 days to return they said no returns & were so rude. Really the bed sucks they just want your money. Now I'm stuck with a 3000 bed i can't sleep on and they said to bad. Do not buy a bed from them you will be sorry.

We bot their bed and most popular, i8, mattress. Both were defective. The bed was delivered with a broken leg and rocked back and forth like a flop house bed. The mattress has no insulation in it and you cannot sleep properly while loosing body heat. It requires a foam cover. We could not get the company to do anything about the defective bed so we returned both it and the mattress. All of the company representatives: Store salesmen, home office personnel, delivery persons, technicians; all lie and make promises they never keep. Customer service is zero with this Co. We also were told a set of sheet came with our bed and mattress purchase so we had to pick a set out. I found a billing of $115 for these sheets on the invoice. I have never heard of such sales practices. Do yourself a favor and go to a reputable furniture store with a proper guarantee and customer service.

Several friends and my daughter had all bought Sleep Number and they enjoyed it so I got a mattress for myself. Nancy, their online sales representative, was absolutely fantastic. I went on the site first to just get some information. Nancy took her time and explained all the different features. Through our conversation she found what my Sleep Number was and she helped me to find which pillow would feel the best for me because I was also interested in it. When I put my husband on with her, she went through the same thing with him. I never had such good customer service as I did from her. We love our bed.

We thought this is new technology, this should last a long time. No! We have had this bed a little of 2 1/2 years and it has been nothing but aches and pains the whole time and getting worse! We tried to adjust our numbers, etc. A couple of nights ago I was ready to throw the bed out in the yard! The next day we inspected the bed and found that the bed "plastic" base is broken and sagging in the middle. Then we unzipped it to find the foam has a 15" tear in it, inside the zipper, mind you! I called today to ask for part of my money back, because personally, I don't want their bed. They would not go for that, but they are sending a new base and new foam (which is on backorder and we will probably never see). This is a ridiculous gimmic. From day 1, the salesman took advantage of us and the company is still doing so. DO NOT BUY ONE!

I have a Sleep Number bed we have had it since December 2016 we do not like the way the chambers are on the queen mattresses. My husband has his sleep number less firm than mine so when he's not in bed with me I adjust my bed and then as soon as he gets into bed the excess air in his pushes over to mine and makes mine more firm I do not like it. It is uncomfortable it has made my knee messed up as and my hips. I have called sleep number to help me Resolve these issues they have sent me one pad for the bottom of my bed because I Can Feel the Bass and I'm waiting for the top part of my bed to make it more comfortable they keep telling me for the last 2 months it's on backorder it's on backorder will this is becoming ridiculous and I do not like my Sleep Number. I do not recommend anybody to buy one. I strongly suggest go spend your money somewhere else because it's not worth the money. They also told us when we bought the bed that it will not get hot like a memory foam well it gets hot like a memory foam and the sheets they tell you to buy to keepe it cooler does not work and now they say oh you can buy the cooling system for $1,700 are you freaking kidding me. Why would I invest more money into a bed I do not like..

I bought the base model (C2) for 12 months interest free. No baffle, one remote. As for how long this thing is going to last, I will have to update later. Right now I'm very pleased except for one thing...THEY WILL NOT LET YOU PICK UP FROM THEIR STORE AND CHARGE ALMOST A HUNDRED FOR DELIVERY. I was not happy about that AT ALL and felt ripped off.

I order a queen size sleep number bed for my son as a graduation present.it was 1299 on.sale .+this and that 2300$. They delivered it today and told my son that I will have buy a frame because it doesn't come with it and I was never offered a frame . I was so disappointed. Unacceptable to me Sheep number sucks !

Ordered our sleep number bed July 3rd. Scheduled for delivery July 15. Received a call on July 15 at 0845, sleep number stating they are unable to deliver the bed today. This is after anticipation of the bed being delivered and following sleep number instructions. We were asked due to COVID to remove our old bed, bed was removed this am and taken to the dump. Now have to sleep on the floor for 2 weeks because our sleep number can not be delivered until July 31. After spending so much money on a bed, you would think their customer service was better!

This company is a joke.. scammers at that. I went in to there store to try there beds out was told with every matress to lay down than they would air it down to where I like it than air it back up before I would get off it. Did this with each mattress was kinda excited about buying one. Paid 200$ for delivery was no other option after having the matress for one night it just wasn't working for me. I honestly couldn't tell the difrence between my air matress for camping and the one I purchased from sleep number. Called them to return it was told could not return it until 30 days called back 14 days and they setup a pick up date for two weeks than was informed it was going to cost 200$ more just for them to pick it up... I'm out 400$ for something that took 10 min to setup and no jk 1 min to pick up for one night of use ... don't buy if you don't try rolling around in it

We spent $8.800 on our configuration and some problems which have been dealt with except one large ongoing $1.036 problem that has not worked since 2014. Despite six visits to the store, 4 calls to the support center the dual temp temp system has never worked and they have refused to send someone to fix it. We have asked for a refund of the $1,036 and Sleepnumber supervisors Trellis and others have refused to refund.the dual temp system since they never fixed it. If you expect Sleepnumber to honor their warranty then DO NOT BUT THEIR PRODUCTS.

We bought the iLE bed in May 2015. After about 3 months the cover was torn, and we understood, that the right side didn't work and lost an air. The coverlets torn, the foam torn. You pay a big money for cheap stuff and a poor service. I called to Customer service in September 2015. I wrote emails. They asked the pictures, I sent the pictures. But Sleep number can't receive they, because The mail system <[email protected]>: message size 15370301 exceeds size limit. And Sleep number ask again and again the pictures, but their email box was full and can't to receive a new emails. After they started to ask a questions. I answered at least 10 times for all their questions. But Sleep number repeat and repeat the same questions. After I understood, that they will send me a new parts. But it was not true. I didn't receive nothing. Then my child became seriously ill, and I temporarily forgot about them. When our family situation stabilized, I wanted to break all relations with the company Sleep number. Because it's a terrible service. What now? Sleep number lost my emails, and said, that they didn't know about my problems. Now they ask, that I can to pay for their defective parts. And you know, that the 25-years warranty is lie? You have a 2 years a full warranty, after you will pay for all parts. The first 2 years are covered at 100% and after that it is prorated. Year 3 starts out at 72% and it goes down by 4% every year after. I found out this information just today.

i had to hire a professional to assemble it, and sleep number chat was NO help. and then they would not pay for the assembly and wanted me to take apart the mattress and return it. the mattress was better than my former memory foam mattress, but NOT much. it definitely was NOT worth the $600+ the $100 assembly. even if i end up getting a refund, i am STILL out the $100+ for the assembly. i am glad that i saved the memory foam mattress.

I feel everyone's pain, sleep number stuck to us for 576.00, for anew mattress that was punctured by there cheap bed frame with 4 bolts across the middle of bed with nothing covering bolts. It punctured mattress and there customer service just gave me run around on phone for 2 hours and charged me 576.00. 25 year warranty my ass. I hope millions of people read this. I wouldn't recommend sleep number to anyone because they don't stand behind what they sell. Craig