SLRHut

3.7 / 5

SLRHut

3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

2.7

Reviews

3.5

Social

5

Featured

4.5

Technical

Is slrhut.co.uk legit?

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  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
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Reviews Analysis

47

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0

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0%

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Slrhut.co.uk Review

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Last update: Wed, Mar 9, 2022 1:42 AM

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Slrhut.co.uk Reviews & Complaints (47)

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delivery 3.7 /5

price 3.7 /5

quality 5 /5

customer service 3.1 /5

on-time

AVOID!!! I read the reviews on this company and thought ‘hey why not’ give them a go, I ordered an SLR bundle for my daughters birthday that I was assured I would receive in time... Did I?? No!! I called up to be told the item was delivered that week which it hasn’t, when I challenged this I was told to speak to the delivery company but was not given any info or reference numbers just a LOT of poor customer service. I then got another email to say the item had been delivered so called again to be told that they had sone their job, the delivery company had done their job apparently leaving £280 of goods on my door step??? So it’s now my problem DISGUSTING ATTITUDE!!! So SLR hut have a policy that if your item is less than 500 dollars they don’t care if you receive it as not guaranteed delivery (sounds like a scam) In essence if are spending over 500 Dollars carry on and order from these absolute thrives other than that don’t do it as they won’t refund or help you even if paid through PayPal. Better to pay more and use a trusted professional company!!!
1

3 years ago

review by Andi Buckley

Do NOT buy off this website! Doesn't matter how cheap it is its not worth it. I ordered a camera that cost over 500 pounds and the item never got delivered. The delivery report says it was left on my back door step. My property does not have a back door. Even after showing evidence of this to SLRhut and paypal I am not entitled to my money back as it was delivered! They have not helped me at all and just keep copy and pasting the same "not are problem" email to me everytime I ask for advice. Heart broken as I've no Camera and now no refund.
1

3 years ago

review by James kelly

I was worried about ordering with SLRHUT as there’s so many mixed reviews about the company. I ordered a monitor on Friday and received it the following Wednesday really happy with my order cheaper than anywhere else and got everything I expected with good customer service. Overall happy and would purchase again
5

3 years ago

review by S. H.

Probably the worst customer service I have ever experienced. Waiting over a month for my order, no communication, no apology, no explanation, and no idea on when I might receive the order. When I stated that I wished to cancel the order I received a very curt email response. I will not be using this company in the future.
1

3 years ago

review by George

Cheap products but appalling service - Take your gamble From other reviews, it seems if you get your product delivered you can appreciate the cheap price. If you don't get your product delivered the service is appalling. Today is 14/3/20 and on 6/12/19 I spent £549 on a camera, tripod, lens and battery equipment package that got lost in transit by FedEx. FedEx admitted the loss and have written a letter to that effect. I provided the letter to SLRhut (they made me phone their carrier and chase through the loss!), but they won't refund me, because the FedEx web-tracker says it has been delivered and FedEx say they can’t change this, but I suspect it’s more likely to be, because they only declared the value of the package to be £119 on the FedEx paperwork and that would be the amount they can claim back from FedEx. I escalated to Paypal through 2x claims and SLRhut won't talk to me anymore as they insist it is out of their hands now, even though both cases are closed! I have provided Paypal with the FedEx admission that they lost the package in transit, but in both claims Paypal have accepted the evidence of delivery provided by SLRhut which is the FedEx web-tracker which shows the package was delivered 6/12/19. FedEx insist they can't change the date on here and that's why they provided the full admission of liability for the loss on headed paper that I have provided to SLRhut and Paypal, but they keep saying they cannot accept this letter. Only what it says on the web-tracker that I can't get changed at the moment! Paypal also suggested I appeal to my bank by making a 'Bank Claim' which you can do with 'Debit' as well as 'Credit' card payments, but I was told by my bank that as I use Direct Debit to pay Paypal I had to use the 'Direct Debit Indemnity' scheme. Unfortunately, the ‘faulty’ transaction has to be between the bank and the company providing the products so having Paypal in the middle has actually removed this protection. I will continue to try and get FedEx to change the date on the web-tracker and to get SLRhut to stop saying "this is a Paypal dispute and their hands are tied", until such time as I get my refund. I'm also moving into the next phase of contacting Money/Consumer websites and organisations and press and there's still the small claims court to follow that.
1

3 years ago

review by P. D.

I bought a Canon XA40 from SLR Hut, which quickly stopped working. I was then advised to send it to them as a return (they didn't cover shipping costs). I can see that they have received and signed for the camera, so it has been delivered over a month ago yet I have heard nothing. I call but can't get through and my emails are ignored. SLR hut have essentially stolen over £1,300 from me which I am struggling to get back and cannot afford to be without. Avoid this company like the plague.
1

3 years ago

review by E. V.

After reading the reviews my partner was hesitant to order but we still did. Cant fault the service atall, order placed easily online around 4 days ago for a GoPro HERO7 bundle at a great price and arrived today everything there. No issues :)
5

3 years ago

review by Danielle

This company is a scam!!!! their customer service is the rudest i have ever come across, 2, canon comes with a one year warranty, and my camera broke after 8 months and they told me it only had a 90DAY warranty, DO NOT USE THEM!!!! read thier policy, you will know from there, they hung up on me when I told them canon gives a one year warranty, USE THEM AT YOUR OWN RISK!!!!!!
1

3 years ago

review by R. T.

Awful. Avoid this company like the plague!! They will try and up sell you stuff you don't need by telling you lies. Don't expect a refund if you are mis-sold Any items. Their rude customer service flat out refuse!! Currently perusing through PayPal. THEY ARE NOT UK BASED!! AVOID. AVOID. AVOID. Buy from a British registered company. Not these cheats! You have been warned.
1

3 years ago

review by Mike

It was relatively easy, to order my goods, but unfortunately my order was duplicated due to some website glitch, during the checkout procedure, and I subsequently received two identical bundles, when I originally ordered only one! Currently waiting for a response from SLRHut, to arrange for the return of the surplus goods! This shipping mistake has been reflected in my below average rating!
2

3 years ago

review by William J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This company is set up to make you think you are dealing with a site based in the UK, they are in America. I ordered a Sony projector from them advertised as NEW. It was used and had 5 hours lamp time on the projector to say nothing of the poor way it had been packaged. It took ages and several emails before they agreed I could return it. Initially DHL, their courier, would not deal with me as account names did not tally. Eventually SLRHut sent me DHL paperwork and documents for the return. One of the forms i was required to send back stated for Customs and Excise that the goods were worth 50.00 dollars when in fact I paid 1,375.00 pounds. I refused to send it back as would have no part in anything fraudulent and have asked SLRHut to pick the item up. It is still waiting for collection.
2

3 years ago

review by Sonya S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I sent the order 06.01.2019. I got a parcel 10.01.2019. I checked this parcel and I didn't get a wall plug to a battery charger. I didn't get because somebody made a mistake in SLRHut warehouse. I speak with somebody next day (11.01.2019) but I had to call twelve times!!! before somebody answered. SLRHut sent a next parcel (from USA, 7 days) but again somebody from SLRHut made a mistake. Nobody checked what of kind a plug I need and sent a wrong plug. Today is 24.01.2019 and I can't use a photo camera and a battery charger. I am very disappointed this service.
1

3 years ago

review by Marcin K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I am still waiting for my memory card as this was promised as an extra, but unfortunately was not shipped with the main camera order. I phoned customer services and they said they were out of stock and it will be delivered later. It would of been nice if they gave me pre-warning or left a note inside the parcel that was delivered to say that no memory card was delivered and will be sent later when in stock. Apart from that, I received an excellent service.
4

3 years ago

review by James Y.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Extra hidden charges applied to order without permission. Customer service almost never respond. I really regret using this company and should have used a reputable seller such as amazon instead. AVOID these cowboys.
2

3 years ago

review by Conor F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Still assessing the kit. So far the only 2 items which does not work with the camera is the Ultimax wireless shutter release, and the additional battery and charger also does not work. If replacements could be arranged that are compatible would be gratefully appreciated. Your sales representative when I ordered was very helpful. At present I would use SLR hut and recommend it to others.
4

3 years ago

review by Gerard V.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Ordered a phantom 4 pro, received a refurbished model even though it said brand new on the website. Received 3 batteries one of which was faulty, called customer services and they dont want to know and will not help me or correct issues. completely useless. pay a slightly higher price for a uk company to supply goods!!!!!!!!
2

3 years ago

review by Mark M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I purchased 2 Cameras before Xmas and the Sales Service and savings were excellent. Unfortunately 1 camera developed a fault and it turns out their UK address is no use for Returns. You have to return them at YOUR expense (considerable expense) to the US. Then your in the nightmare of no information, wrong information, One Customer Service Rep saying one thing, another something totally opposite. They did replace the Camera but told me 24 hours after it was sent so that I then had to chase FedEx over delivery times as I was away from home. I wont be using them again. Grey Imports are fine if there isn't a problem. I will be buying genuine items from a genuine UK seller in future. I saved very little and had a stressful time to say the least.
2

3 years ago

review by Alan M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Good prices but if you query anything via the online contact form it comes back to your email as not delivered. Website offered £15 off next order but the code doesn't work so paid full price. Also once paid you still need to call in to complete the order so not the most hassle free customer journey either.
1

3 years ago

review by Allan L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This company is not based in the UK. Your purchase will not include all taxes. They have no stock in the UK and YOU WILL pay import tax. This company is a fraud and absolute lie! More than happy to provide copy of emails from both SLRHut and Royal Mail to back this up!
2

3 years ago

review by Nick H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Easy to find items and pay, though paying via PayPal would not work. I wish that is known that the camera was being shipped from the US and not direct from the shop as I had just cancelled an order with another company sure to them shipping from Hong Kong, which they informed me after purchase. The delivery tracking is quite useless and updates two days after an event. You are still not sure where the package is and not sure what day it is due. However, you can't beat the price! Of your not in a rush then I would use again.
1

3 years ago

review by Andy X.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Slrhut.co.uk Review

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