SMS Broadcast

3.9 / 5

SMS Broadcast

3.9 Average
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3.9 / 5

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4.8

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1

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5

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4

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59

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Based on 2699 reviews

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3.9

59 reviews

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5

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Smsbroadcast.com.au Review

SMS Broadcast is a bulk SMS provider and an easy way to use SMS Marketing in your business Our Australian SMS Gateway can dramatically reduce your marketing and communication costs

Smsbroadcast.com.au Customer Service Contacts

No contact details for this company.

Last update: Fri, Mar 25, 2022 1:04 AM

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Smsbroadcast.com.au Reviews & Complaints (59)

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delivery

price 5 /5

quality

customer service 5 /5

on-time

I love the service and couldn't go back to having to call people or leave voicemail no one listens to. You have it in your phone to refer to. Love it
5

3 years ago

review by Keelyellis I.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

i have been using sms broadcast for approx 2 yrs
highly recommend .
very satisfied with price and performance achieved from sms broadcast
5

3 years ago

review by Jlmech R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Over 20 years I have built a large repository of mobile no's which tend to remain reasonably stable more so the than physical addresses or workplaces. The system allows me to send up to 2000 texts especially useful when I have a special event. Last year SMS broadcast announced that they would not charge for undelivered texts which means that every text will find the mark or it is free. Finally they keep it simple there is not endless updates that you have to keep up with, it is stable with all the features I need. Keep up the good work!
5

3 years ago

review by Joe41003 I.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

On the morning of August 11 I had scheduled a broadcast message, due to be delivered at approx 0500 August 12, to 15 clients of my outdoor group fitness business. This was an operational message with information that was time critical.

The message was not delivered until 0627 August 12 making both the information in the message redundant and my business appear grossly unprofessional to my clients.

I submitted an enquiry to your support [email protected] requesting detail on why this outage had occurred and what assurances could be given that this will not happen again in the future.

The response received although timely was less than satisfactory only advising you had a database problem from 4:00 AM until 6:30AM and acknowledging that this delayed my messages from being sent. The reply also stated SMSBroadcast were "really sorry about that" adding 100 free credits to my account to cover the cost of those messages, "plus some extra credits in case I wanted to send another message to explain the delay". This gesture was appreciated but did not answer the original questions of my complaint nor did it resolve the issue with my clients being notified appropriately as their session was already completed by the time the original message arrived.
2

3 years ago

review by Jasoncronshaw K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We use this service to send out general messages, fire and other incident calls to firefighters since 2014. It's critical we don't miss a call. With SMS Broadcast I'm very happy to say every call has got to the firefighter.

On top of that important result - the cost is reasonable, bulk SMS purchase with no use by date is terrific, group messaging set up and use is good, email push to SMS works well and support from the people at SMS Broadcast is professional, helpful and timely.
5

3 years ago

review by Uncamick O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Great simply service, with plenty of options, good support, reliable, Very satisfied customer for last 2 years
5

3 years ago

review by Admin33908 H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We are a Volunteer Rural Fire Brigade who use SMS Broadcast during fire season to contact our members. As a volunteer organisation we have to raise much of our our own operating funds, so not having a minimum monthly spend is a godsend. All the other services we looked at have a $25 (or more) minimum per month which make the others extremely expensive in quiet months when we only send out 20 or 30 SMS messages.
5

3 years ago

review by Martin33242 N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have been using SMS Broadcast for a few years now and it has never skipped a beat, we run a social golf club and use the service to let our members know that it's time to book their game and this service makes it easy to send out our monthly updates to all members with no fuss.
5

3 years ago

review by Spanucci E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have been using smsbroadcast now for about 12 months and very happy with the system and service. We now receive data sms messages relating to our security and access control system at our business. Saving considerable 3rd party remote monitoring fees.

We have not had one message lost in transit.
5

3 years ago

review by Jmeurer L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

As the Church of Jesus Christ of Latter-Day Saints we have approximately 60 mobile phones in Western Australia. We have been using this service for a couple of months and find that it is an excellent way to broadcast messages. It is fast, efficient, very easy to use and very cost effective. Being Web based we can use the service from several different sites and even from our mobile locations. Thanks for providing this service.
5

3 years ago

review by 2014564 I.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have been using sms broadcast for a few years now, i personally choose it because of the cost factor and how easy it was to get setup and use their API with our billing system.
5

3 years ago

review by Mmatters E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I've given this service 5 stars because quite frankly it can't be faulted, and in every way that I interact with it, ease of use, bullet proof execution, and yes the price, I'm so pleased to be a customer.
5

3 years ago

review by Stephen93747 A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Have been using this service for about 2yrs and have been extremely happy with the effectiveness and general running of the site. It is a great way for us to confirm appointments for our clients and we have received positive feedback from our clients too.
5

3 years ago

review by Reception31679 T.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

So Easy to use, Saves us hours a week and of course saves us money as well. highly recommended
5

3 years ago

review by Admin33976 W.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I think it's a good tool, I would like to have the possibility to schedule a number of messages for reapeted times, e.g., all wednesdays at 10am
4

3 years ago

review by Mariaviviani J.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Our company has been using this service for a couple of years now. I am very happy with the overall service of SMS Broadcast. Thank you
5

3 years ago

review by Linziwilkinson H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Almost everything your company provides is excellent
the system is easy to use and I use it almost everyday infact
I was the first to use it in the Bingo Industry, and now many of the other bingo centres have followed, However I do have a very constructive complaint about the discounts you provide on bulk purchases my business is not a multi million dollar corporation and the management or our cash flow is a very important, although we use your service almost every day we are not in a position to buy large volumes of credits so we purchase approx 10,000 credits once to twice a week, This means by the end of the year we have purchased many credits but not in the volumes that generate a reasonable discount, I guess my argument is that a company who only used your service once a year and purchased 50,000 Credits would get a substancial discount, however on the other hand even though over a year I may have purchased 750,000 credits
I have paid top dollar simply because we have to mange our cash flow on a weekly basis.
Seems to me you reward those who can afford a big bulk purchase but not those who use your service on a regular basis and probably in many cases purchase more credits

Kind Regards
Doug Willmot
5

3 years ago

review by Dougwillmot Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We've been using SMS Broadcast for over a year in our business now. It is easy to use, well priced and has definitely had a positive impact on our business. Highly recommended.
5

3 years ago

review by Sms Broadcast

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I would love if the address book could have first and last name. Or if it does, a help or hints section to tell me how? Otherwise, what a great solution to what I previously had.
4

3 years ago

review by Evident L.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Been using the service for a couple of years now and have never had a problem.
4

3 years ago

review by Graham53147 W.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Smsbroadcast.com.au Review

SMS Broadcast is a bulk SMS provider and an easy way to use SMS Marketing in your business Our Australian SMS Gateway can dramatically reduce your marketing and communication costs

Smsbroadcast.com.au Customer Service Contacts

No contact details for this company.

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