Sofology

3.5 / 5

Sofology

sofology.co.uk
48 Reviews
3.5 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.5 / 5

Trust Score

2.7

Reviews

4

Social

3

Featured

5

Technical

Is sofology.co.uk legit?

  • Several trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Instagram account found with large audience
  • Business is mentioned on Wikipedia
  • Pinterest account found with large audience
  • Linkedin account found with large audience
  • Twitter account found with large audience
  • Youtube account found with large audience
  • We found several negative reviews about this site
  • Facebook account found but audience is small
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

48

reviews

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0

AI declined reviews

0%

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Sofology.co.uk Review

Leather fabric sofas - corners sofa beds chairs

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Last update: Wed, Mar 9, 2022 12:03 AM

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Sofology.co.uk Reviews & Complaints (48)

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delivery 2.9 /5

price 2.3 /5

quality 2.3 /5

refund 1.8 /5

customer service 2.3 /5

The agent who dealt with the purchase of our sofa was knowledgeable, fun, efficient and explained everything very well.
5

3 years ago

review by Liz

helpful and informative and pleasure to deal with
5

3 years ago

review by Mr Chaplin

Everyone I have dealt with at Sofology has been incredibly helpful.
5

3 years ago

review by Catherine Jenkins

Since I placed my order the service has been shocking!
1

3 years ago

review by Miss Carey

I don’t doubt that this company makes nice sofas. That’s the reason we chose sofology in the first place. But if you actually want to see the furniture you’ve shelled huge amounts of money for don’t expect either a basic level of customer service OR for it to be delivered any time soon. We bought our sofas in February and have heard nothing beyond a single email saying we are starting up deliveries again soon.... no phone call, no apology, no delivery estimate.
Nearly every time I try and phone the deliveries line I get cut off, and when I do get through it gets palmed off with “we’re going to contact you regarding delivery” and then surprise surprise they don’t. I appreciate these are unprecedented times but why has every other furniture company managed to safely deliver our furniture (Heal’s and John Lewis both did 2 man deliveries), and in some cases given us a goodwill gesture for the severe delays this company won’t even talk to us.
I would thoroughly recommend you avoid this company if you want sofas any time soon, it is not worth the delays or the poor customer service.
2

3 years ago

review by Michael Webb

#delivery(3/5) #customer service(3/5)

Well after waiting since before Christmas 2019 for the sofa I ordered for my daughter, we get an email stating they are ready for delivery, but before we can arrange delivery there’s £50 outstanding that needs paid? After 35 minutes on hold, I hang up and go onto online chat only to be passed from pillar to post, eventually I’m told that the addition of £50 was an error, imagine if I had just paid it without asking?

I’m then put through to delivery section, after 25 minutes with no action, I’m told that the delivery team is closed for the day. That’s a total of 35 mins on phone and 85 mins on chat. Is it any wonder sofology are rated so badly, inept comes to mind
2

3 years ago

review by Mac Mckee

#delivery(3/5)

I've had problems since day one needed to send one sofa back get any other sofa wanted to send them one back and now after two and half year the stitching is coming away, they want to pay 70 pound to get someone to come out to look at at, customer service is useless, I will never be getting another sofa from sofology, now after putting this post on sofology told me to email my details to them and they not got back to me
2

3 years ago

review by David Hirst

#customer service(3/5)

The process of having to confirm order after placing it is strange and not a normal customer flow
The web purchase experience isn't the best on the market.
1

3 years ago

review by Mr Wilkinson

We had a lovely lady guiding us, lots of choices of sizes and colours to choose from, we are waiting for delivery
5

3 years ago

review by Mr Lansdown

#delivery(5/5)

Once they get your money, they don't care when you get the furniture.
Re-scheduled delivery so they could deliver the 2 items together and then lock down!
Order on the 30th Jan still not received
2

3 years ago

review by Richard Turner

#delivery(3/5)

Price, quality and customer service are equally excellent
5

3 years ago

review by hemant patel

#price(5/5) #quality(5/5) #customer service(5/5)

Just a quick update. After numerous phone calls and promises from their customer service team that we will get and update by the end of this week .... still nothing. No e-mail, no message no care call nothing. Called again and asked where is the update. They couldn’t answer my question and in fact they hung up on me !!! I was told I can’t get a refund again ! It is against the law to refuse a delivery and that’s exactly what’s been happening here as they have some of their warehouses up and running. They should compensate the massive number of customers still waiting for deliveries after 5 months. Your customer care and service is the worst I’ve ever had! Do not shop here!
1

3 years ago

review by nikol blagoeva

#delivery(3/5) #refund(3/5) #customer service(3/5)

Has something for everybody with a good description making it easy to buy online.
5

3 years ago

review by Mr Carter

Lovely lady and very helpful. Only thing that would have been nice is 10 percent off. She said NHS was getting it but key workers weren’t. I’m in army and working to help NHS with testing and PPE.
5

3 years ago

review by Mr Pemberton

Bought a sofa 2 1/2 years ago with electric recliners usb points too. Paid close to £3,000 with additional cover. Discoloured panel and stitching coming loose on one bit... sorry not covered and please £300 to have it repaired ...awful customer service...one customer who will never return and be conned in paying for additional cover...stay away,
1

3 years ago

review by Iwan Bonds

#customer service(3/5)

Firstly the choice and quality of furniture was second to none. By the far the best we came across during our long web searches. There were a number of suites we could have chosen. Having decided the service we received was excellent and really reaffirmed our decision to make such a big investment. So far so good!
5

3 years ago

review by Mr Bland

#quality(5/5)

I really like the way you treat your customers in the shop or even over the phone. The only concern is that you rarely make any sales on your products
4

3 years ago

review by Mr Alexandre Neto

So easy to order information on delivery and product was excellent
5

3 years ago

review by Mrs Hillitt

#delivery(5/5)

Great customer service even with the covid19 I was still able to video call and have a look at the sofa I was Interested in and get all the questions answered that I had thank you
5

3 years ago

review by Sophie

#customer service(5/5)

we order our sofa online during the lock down, everything went smoothly we are now waiting for the sofa which will take 20 weeks to deliver
5

3 years ago

review by Valerie Hughes

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Usually stable businesses have more than 5 authority websites mentions, this one has 2 authority websites mentions and 1 mentions in other websites

Sofology.co.uk Review

Leather fabric sofas - corners sofa beds chairs

Sofology.co.uk Customer Service Contacts

No contact details for this company.

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