3.6 / 5
Trust Score
3.3
Reviews
3
Social
5
Featured
3.5
Technical
Is softwoods.com.au legit?
- Many trusted websites are linking to this site
- The SSL certificate is valid
- Facebook account found with large audience
- Linkedin account found with large audience
- We found several negative reviews about this site
- This website has existed for less than 3 years
- Instagram account found but audience is small
- Business not mentioned on Wikipedia
- Pinterest account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
4
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Based on 4 reviews
Smart.Reviews
3.6
4 reviews
Softwoods.com.au Review
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Last update: Wed, Mar 9, 2022 2:16 AM
Another bloke turns up from a different firm and drops stuff on the lawn, not asking and thus annoying my wife as she was trying to resuscitate the lawn. No clue about customer service, as he then ignored her.
Well done Softwoods
After paying the deposit, I later contacted Margo about 'next steps', only to be told that Margo no longer worked for Softwoods and there would be no Victorian consultant replacing her. While I understand that staffing changes occur in any business, the lack of a replacement was extremely disappointing as the 'goalposts' had essentially shifted after having already paid my deposit. I was informed that there would be no one to actually oversee the project or meet face-to-face. I would never have agreed to this without having a Softwoods Representative available in Victoria.
Further, once the materials were delivered and the builder commenced construction, it was discovered that they had all been cut far too long (not allowing for the eaves) and the builder needed to re-cut everything. This would have been avoided with the final "check and measure" that Margo had agreed to organise. The specifications sheet I completed also noted that I wanted fibro to seal off one of the gable ends. This was not provided in the package of materials and I needed to pay my builder another $250 to arrange this.
While I am pleased with the finished product (and the builder has been wonderful), I am really disappointed with the level of care and service received from Softwoods. There is enormous opportunity for sales of your products through Bunnings outside of SA, however, based on my experience I would not recommend this to my friends and family. As a young female without building knowledge, I needed someone to provide project support from start to finish. It was an unnecessarily stressful experience.
Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites
Softwoods.com.au Review
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I required a specialised roofing product within an unusual length and span.
Luke's technical product knowledge reassured me that I was on track for the right product, cut size and span.
My order was surprisingly quickly available and delivered within a day.
As a result I completed my building task on the weekend enabling my return to work the following week.
Couldn't be happier.
3 years ago
review by David J.