Solaris Japan

Like always: Everything perfect!

I had some holding requests but Solaris handled everything exactly as I asked and the items arrived perfectly fine. Can't ask for anything more

I can't even begin to explain how great this store is. I've ordered from them a few times and I HIGHLY recommend them, you WILL be left in great hands, you can take my word for it.
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PROS:
Customer service is incredible! They are extremely friendly, personal and reply QUICK. If you have a problem with your order they will go above and beyond to help you. They rectify any mistakes they made, they don't punish the customer.

You can find a lot of RARE figures on this site, just be patient and they may get it in stock.

Prices are great and very fair, I found a rare figure for a good deal here.

The website is the nicest design you will come across, it's really easy to navigate and looks highly professional. All the information you may want to know is easily found on the site.

Lastly, you will NEVER get a bootleg from this company, they guarantee the authenticity of course.

CONS:
There is none, Except if you want to preorder something they only accept full payment upfront. Though this is a personal preference of mine, but since I trust Solaris Japan so much, I'd be willing to pay upfront, to be honest.
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In Conclusion,
Support this company, make it your number #1. They are the best I've ever dealt with, if you want to throw your money at a company, let it be Solaris Japan.

Thank you for treating your customers exceptionally well!

in a short time I bought three figures from the Yamato Girl Collection series: the figures and their box are perfect, thanks also to careful packaging, the time between purchase and arrival at the destination is excellent.
Special thanks to the Solaris Support staff for the availability, courtesy and patience shown in answering my doubts, which helped me in making the best purchase.

Thanks again and forthcoming purchases.

Marco Ricci

The products I receive from Solaris are usually in great condition, my only problem is the most recent one I ordered arrived broken, and after going through an extremely tedious process of trying to get USPS to send it back, it has been over a month and I still keep receiving the same response of "The Japan Post still has no updates." I just cannot recommend paying $40ish in shipping that includes insurance and when the insurance is finally needed, it becomes a nightmare. Most companies will just offer you a refund but Solaris INSISTS that it could not possibly be on their end, but when 1/4 of what you are paying is shipping and insurance alone, I expect some sort of recourse within a reasonable time frame. I'd be glad to update this review when I actually receive my refund back, but so far I am just out of my money with nothing to show for it.

Edit:
I finally got refunded with in-store credit (Japan Post at this point never got back to Solaris). Emi was extremely helpful and I only felt like I actually was getting help once she stepped in. It would have been much more reasonable had they just offered some sort of compensation sooner. I would put 5 stars but after how long it took for a resolution, and not really getting anything to make up for it, I can't.

I'm very happy of my purchase.
Parcel transit very slow but finally arrived and no bad surprise.
Thank you.

I really loved the way you protect and handle items... I mean, triple protection was amazing.

All was great, excellent service, but my figure came with a wrong hand.

Highly recommend Solaris, especially for pre-owned figures, even 4 star figures are almost perfect and 4.5 and 5 stars are literally just like new. Great and very fast support, my go to store for figurines.

Nice experience I had with this shop! Good support, good prices, good condition of the product and 100% original! What else can I say?

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