SonoHealth

4 / 5

SonoHealth

4 Great
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4 / 5

Trust Score

4.4

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1

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5

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5

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36

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Sonohealth.org Review

Take control of your heart health with the EKGraph An FDA-Cleared portable EKG at home monitor that detects Arrhythmias and other heart conditions 60-Day Risk Free Trial

Sonohealth.org Customer Service Contacts

No contact details for this company.

Last update: Tue, Nov 8, 2022 12:35 AM

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Sonohealth.org Reviews & Complaints (36)

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delivery 5 /5

price 5 /5

quality 5 /5

refund 5 /5

customer service 4.5 /5

I was using a Kardia device previously and hated the thing.. it would be finicky at best and any interference screwed the records.. like you could not use a Kardia device near any radio frequency devices and cant even use it while the phone is charging! The Kardia mobile app sucks and requires you to pay $30 per month if you even wanted to save any recordings on your own mobile device.. Then I found SonoHealth!! What breath of fresh air!! The device does not require a phone to make recordings and you can record EKG's whenever and wherever you wanted, right on the device!! I really like the fact that I can record as much as i like and store as much as I like without being forced into paying a subscription.. The SonoHealth also supports many more diagnostic features and you can record multi-lead locations, like chest, ankle, etc.. I have had to deal with the app customer support once and I was blown away at the speed at which I was helped and the level of professional courtesy.. All in all, I am SUPER happy I made the switch and very thankful that I found SonoHealth! Keep up the good work guys! looking forward to many years of healty lifestyle, confident I can count on my SonoHealth to keep track of my heart health.
5

3 years ago

review by Kdupreez L.

I bought my first SonoHealth EKGRAPH on eBay but had a problem with it, maybe a bad battery. I wanted another one because I loved it but eBay only wanted to give me a refund. I contacted SonoHealth and they had a new device sent to me within 2 days, plus a pre-paid label to return the bad one. Excellent customer care. Quick to respond to emails. Awesome!
5

3 years ago

review by Vicki Byrum

#refund(5/5)

Following my previous low rating I am pleased to revise it now to 5 stars due to the excellent and fast response from the support team right after my first contact. I am also very satisfied that the device works as advertised. Syncing with my Android phone and MAC laptop is effortlessly. Printouts are precise and legible and cover the whole range/time of each test. After a thorough research I opted for this product due to the reasonable pricing and that no subscriptions are required like Kardia from AliveCor. Not only do you have to pay a hefty subscription for Kardia, the device also does not ship internationally and the app cannot be downloaded outside the US. The SonoHealth device on the contrary ships internationally and the app for both phone and PC are easily available. That was another deciding factor for me. Just received an update from the support team that they have created a new video and are also developing a full printed guide on how to use the device after numerous posts from users. That's good news! People from SonoHealth are listening!
5

3 years ago

review by Klaus Breddemann

I bought this device about a month ago. It worked great! Synced with my phone and worked well. I gave a five star review. Then things went bad. Could not log in to sync, their app was down for a long time. When it came up, would not take my password. Promised to send a link to my email to reset, but after numerous tries I gave up, The code never came. So I cannot sync with my phone, have no record for my doctor, and cannot log in. I sent two "help desk tickets," sent an email and tried to call. I want my money back. :-( (or at least an email reply from them).
1

3 years ago

review by V. Hahn

After having a heart attack a couple years ago I was looking for a device to cheek my ekg without going to the doctor for a good price and no monthly charge this is the product for me
5

3 years ago

review by Michael Rohrbach

#price(5/5)

I applaud the Sono Health Company for making this EKG monitor and other health products for the general public so they can have the ability to monitor and participate in their own health issues. I also appreciate that the company is readily available to help with any product issues or assistance needs. I received my EKG monitor quickly and just love it. Karen Coleman Free - Greenwood, SC I especially like the fact that the company is in my state of South Carolina. HOORAY!
5

3 years ago

review by Karen Coleman

I've not had much interaction yet with the company, but was impressed that they sent me an email within a day of purchase asking how I was doing with their product.
5

3 years ago

review by Deleted User

Received order in two days. Was easy to set up Sono app, take initial ECG, and sync with my android phone. Also easy to print and transfer file to my computer. Process was fairly straight forward and logical so didn't need to refer to online instructions. But I'm comfortable with computers. ECG seemed accurate as it confirmed what doctor told me several days earier. Received only yesterday so don't know about long-term usage.
5

3 years ago

review by Deleted User

I like the EKGraph Portable EKG Monitor I purchased through Amazon. I initially tried a less expensive alternative from a different manufacturer but returned it because it required I use a computer with the latest operating system to download my data. It would have been easier to choose the SonoHeath if it was less expensive to begin with. I look forward to the manufacturer upgrading the software to enable the user to enter their minimum acceptable resting heart rate range so people like me are not frequently warned of possible bradycardia due to a resting heart rate of less than 60 (I'm athletic and take a prescribed beta blocker).
4

3 years ago

review by Chuck C.

The SonoHealth company was very prompt in sending the product in two days. The product was well packaged and protected. The EZGraph product is first class.
5

3 years ago

review by Deleted User

Said that it detects PVCs it does not detect my PVC's at all whether I have one or two or am in bigeminy. That's why I needed it, so it doesn't work for me at all.
2

3 years ago

review by April L.

We purchased our EKGraph unit two weeks ago and it exceeds our expectations tenfold! This is a great product that can improve your health!
5

3 years ago

review by James Rick

A great monitor, that is the perfect size and is easy to use and is now part of my daily health monitoring for both my peace of mind but also for my reports to my physician. Thank you SonoHealth.
5

3 years ago

review by Joseph X.

I’ve had the SonoHealth EKG for a few months and like it. The app is really buggy, but they’ve let us know a new app is coming which is promising.
5

3 years ago

review by Deleted User

I purchased a simple one lead hand held EKG and am not only impressed with the product but also the company and their customer service. The set up of the device was so simple and straight forward. SonoHealth has been great to work with, but honestly I haven’t needed much customer service because the product has been so great and easy to use.
5

3 years ago

review by Lisa H.

#customer service(5/5)

I reviewed several home-use, small, portable ekg machines from several companies as I have been having progressive arrhythmias that have not been captured on the typical in-office 12-lead. Sonohealth products have great reviews, great warranty & support for their products, and are a known leader in healthcare devices. As a nurse of 20-too-many years, the trust in, and quality of a company is incredibly important-it’s your health in their hands.
5

3 years ago

review by Rhonda Y.

#quality(5/5)

Sonohealth.org Review

Take control of your heart health with the EKGraph An FDA-Cleared portable EKG at home monitor that detects Arrhythmias and other heart conditions 60-Day Risk Free Trial

Sonohealth.org Customer Service Contacts

No contact details for this company.

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