Sony UK Technology Centre

2.9 / 5

Sony UK Technology Centre

2.9 Poor
For scoring calculation, we evaluate more than 25 parameters.

2.9 / 5

Trust Score

3

Reviews

3

Social

1

Featured

4.5

Technical

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About Sony UK Technology Centre

Sony UK Technology Centre

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Last update: Thu, Jan 28, 2021 9:47 AM

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Point: Poor

Review sonypencoed.co.uk

Sony UK Technology Centre Reviews (2)

I purchased the Sony WH-1000XM3 headphones in March 2019. I treated them with kid gloves, always storing them in their hard case when not in use. In January 2020, I noticed that the left-hand slider was loose, and the ear cup would slide down as soon as I would try to fold them up. On close inspection, I saw that the sliders on both sides are cracked. I then read about the issue, which seems to be very common: https://community.sony.co.uk/t5/portable-audio/wh-1000xm3-headband-strap-broken-under-normal-use/td-p/2674208. Sony disagrees. Following inspection, they wrote back that the defect is due to ‘physical damage’ and invoiced me £96.71 for replacement parts and labour costs. I decided not to repair them as there is no guarantee that they will not break again in the very near future. I still had to pay a £30 refusal fee. Altogether, these headphones are a waste of money given the alternatives currently on the market. I will not buy anything Sony again.
3

11 months ago

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