sounddistributors.com

I ordered two pairs of speakers. At the same time I ordered a receiver from another company, and a subwoofer and center channel from

another company. My orders from the other companies arrived in about 5 business days. I found a note from the ups guy on my door on

the 7th business day saying that a signature was required for my delivery. Well, I live in a rural area where I don't really have

neighbors and my wife and I work during the day, so I had to call ups to notify them that I would need to pick it up from them since

I did not have a way to sign for it. Unfortunately, the ups is 50 miles from my house. I made the trip anyway, only to find that only

one pair of speakers was there. I returned home and emailed their customer service immediately. They notified me that it was an

accident and they let me know that they would ship it asap and they would even speed up the delivery for me. I requested that the

package be sent without a signature required and they respond saying it was not a problem. I then requested a tracking number for

about a week, to which I got runaround emails. Finally I got a true response about a week later saying that it just shipped. About 5

business days later I got another note on my door from ups. Again stating a signature was required. So I again had to drive 50 miles

to ups and pickup the speakers.

October 4th, speakers ordered
October 15th, first speakers received
October 23rd, second speakers received

Ordered some speakers over 2 months ago. Order went great, shipped on time, but UPS damaged a speaker. Eric was supposed to get replacement piece and have asked several times over last 2 months and I keep getting told it is coming. Well it has not. While he is friendly, the follow through is lacking. Next time I will either buy local or immediately send back anything with even the simplest damage.

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