Premium Ukulele Guitar Selection by SOUND SMITH

I was probably one of the 'annoying' customers... asking a lot of questions and not being decisive. But, the 'Smiths' were incredibly helpful and gracious, and eventually helped me make the right decision. It's a rarity these days to get such a high level of customer service -- especially when combined with really low prices -- but Sound Smith delivered in spades. You can tell they are driven by a real passion for making music.

I am very happy with the Banjo Uke and with the service! I did have a small glitch when ordering with a coupon code but got that figured out. I sent them an Email and they were responsive when I let them know about the glitch. No real complaints about ordering. Sound Smith shipped it very soon after I ordered it and it arrived faster than USPS predicted. I have only had the Banjo Uke for a little while but I really like it. It sounds and plays great. The only issue I have noticed is some frets could have been cleaned up more when it was set up. However, the action is very nice. It is a little heavy but should be expected with a wood, closed-back banjo head. It is also very loud, which I like. I will review this further after having a some time to play it.

I knew what I wanted, but I viewed the other instruments first, I wanted them all, especially the resonating Ukulele. All the instruments were attractive and had a personal touch. I found harmonicas and ordered two, good price and I am looking forward to trying them out. I did wonder if you are going to carry any other keys.

Last week I purchased a Orange Sound Smith (Telecaster Style)electric guitar from Shannon. Not only was she super helpful, but also easy to contact to answer any questions I had. The guitar was gorgeous. So I purchased and played it at home for a couple days and loved it! But, I was stuck between the red guitar and the orange. I contacted her and the next day got a full refund no hassle at all, only because I decided I wanted the red. So now I just have to wait patiently for it to finish being built and I will 100 % purchase again. Im very pleased with Sound Smith. And I love supporting local business that do right by thier customers. Thanks guys.

The customer service and assistance during ordering of "Sound Smith" products is excellent. I'll give another star once the arrival of my shipment lands here and everything shows up in good condition, looking as awesome as in the photo's. Thank you!

I can't recommend Sound Smith enough. Shannon is a fantastic entrepreneur with a huge passion for craft and aesthetic. I've been blown away by everything I've seen, from the ukuleles, bass ukuleles, straps, and picks. This is definitely a local business to support, and to keep your eye on as they inevitably grow into and throughout Central Oregon and beyond.

I purposely chose to title this review "customer care" and not "customer service" because there is a distinct difference. Service indicates you're getting your needs met. Care indicates your expectations are exceeded. Shannon certainly cares about taking care of her customers - fair prices, quick shipping, always responsive, and certainly reliable. There's something to be said about dealing with local shops if at all possible. Thanks!

I am so very happy with my purchase (Reso Uke) from Soundsmith, they are really top notch, customer care was great.... After buying a different brand reso Uke from a different retailer, it shipped with a chipped bridge and was poorly set up, and returning it was a huge hassle !! Shannon had this one set up properly by their luthier and it was perfect, as was her communication throughout..... I will be back to buy from them for sure !

This is my second Sound Smith Uke. I firstly bought a Resonator Tenor and have just received a spruce top Tenor. They both sound beautiful and represent great value for money. Wombat, who is the gun player in our Uke group has given the Resonator the thumbs-up, a really good endorsement I though. I am very happy with the service to Australia. Well done Sound Smith.

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.