Home - Sparktrade - Bringing Energy to Life

Wouldn't even give one star if I didn't have to. Where do I start with this horrendous company which have caused me nothing but stress and anxiety to the point of panic attacks. I paid over the average per month for a single parent 2 bedroom household of £85 per month. They were informed numerous times of the faulty meter and out of the 13 months of living in my previous home, no one came to fix it. When I moved out they then sent a final bill of over....wait for it.... £4,000!!!! I was getting harassed by their debt collectors until I took it to the ombudsman. They then lied and said the meter wasn't faulty (everything is on record that it was, even a member of their team told me it was and the local council informed them too). They then said I wasn't due the £4,000 anymore (surprise surprise after stating I've spoken to the ombudsman) but I was due £937 on top of what I had already paid to them in the 13 months, taking my bill to over £2,000 for a year!!! They thought I was zipped up the back due to my vulnerability and additional needs. They took advantage of this. No apology for the initial £4,000 mistake either. Very aggressive and condescending emails. Still waiting on ombudsman sorting out this incompetent company.

Absolutely the worst company I have ever had the displeasure of using. And to top it all off they have now set up a second direct debit without my permission, when my account was in credit, to take another £90. The most trash energy supplier I have ever dealt with.

Spark energy is worst company government have yo ban this company and close asap. They rip the people like every one saying . I always keep up to date i bedn told £2318 i owe them. I am going to say goodbye to spark energy today and i hope i will hear some news in future thd company is closed. Dont use spark energyoh

Every few months, they try and tripple my direct debit payment. This month they claimed that I owed them £38.35 and wanted to increase my direct debit from £62 to £187.00. After submitting my meter reading, I had actually overpaid by £129.13. I would change provider but I am moving soon. I would never use them again.

I was with a company DD set up no probs. All of a sudden spark got in touch saying they have taken over. Turns out they buy details of lettings agency (I rent my home) both spark and letting agency are at fault. Now have a huge bill to pay before I can tell them to .... Off

Badly organised, poorly trained staff. AVOID AT ALL COST! First call with their agent they said my account was £1400 in credit and wait 10 days for the money to be credited. Called again 2 weeks later and said my bill was £18,000 in debt(not a typo). Now they have pulled a number from this air for £900 that I apparently owe. Absolute joke! Someone should be regulating these sorts of companies as they can charge what they like and if you don't pay it, you'll be the one with the damaged credit rating. Do yourself a favour and go with someone else

I have been hounded every day for the past month by SMS and emails, even automated voice calls. This I would classify as harassment all for monies I definitely do not owe, as I have proof from British Gas that Spark Energy make up factious meter readings, so glad i switched away as I would not have picked up this mistake. A very SAD company indeed with shady business practises.

***They don't even deserve one star - but I had no choice but to leave one*** STRONGLY ADVISE NEVER TO USE SPARK ENERGY - PLEASE READ BELOW: I moved into my flat in Nov 2018 at which point I provided my metre readings to date (as did the previous owner) they are still telling me they are running off estimated metre readings after making numerous phone calls to provide them at which point I was advised that I have an outstanding debt amount and that they expect customers to call once every month to provide metre readings. (Please bare in mind every time I call I'm on hold for 45 minutes to 1 hours before I speak with anyone) I live in a studio flat (which is one big room with a kitchen and bathroom attached) I was originally advised when setting up with spark that it should cost £35 per month, this was the agreed direct debt amount. After 2 months I noticed the direct debt amount went up to £250.00 per month. Currently I have turned my central heating off at the mains and wash up with cold water because I can't afford this amount per month. I have had to cancel my direct debt with Spark as the last payment they took was for my mortgage payment, given the global pandemic the last thing I personally need on top of everything else I'm trying to manage I DO NOT NEED TO DEFAULT ON MY MORTGAGE PAYMENTS BECAUSE OF SOME BACK STREET COWBOY COMPANY. I have received a letter advising I'm now in outstanding debt of £570.16....... I have tried to change over providers as other companies have advised me this is disgusting! Spark allow the change over until the day before it is due to happen and then reject it. I'm now receiving debt collection letters threating legal action. Everyone I have spoken to has been disgusting! I'd be surprised if any of the staff members undergo any form of training. I am seeking legal advise at additional costs as well as including 3rd parties. Maybe now they will be a little bit more inclined to listen. I'm a single person living alone, my mother lives in a 3 bedroom detached house and is costing her £160 per month for gas and electric! If this matter isn't resolved soon I am genuinely scared for my life at this time. I hope things do not have to go to this extreme before someone will listen and take action.

Awful scam company. The energy you will pay will be 3 times the energy you will use. Spark is a scam company that overcharge you, prevent you to switch to other suppliers (they stopped my switch 4 times despite having paid all their bills) and that it is impossible to contact except when you have to pay their very expensive bills. In that case you will be stalked by phone and email every day

I've been with them literally a few hours and I'm having problems already. They didn't send me out a payment card so tried to use the card number at the shop and has said it's not recognised! It's left me in -credit even though I topped up £15 the lines arnt open on a weekend! They switched me before my 14 day switchover so couldn't change back to my old supplier. I've emailed there's no email there's no online chat just stay clear do not go with this company I have 3 children and have used all my money topping up to leave me in -credit and don't know what to do when my electric goes off.

Ridiculous company. I moved house and closed my account, received email confirmation my account was closed. For two months after that, they took money by DD from my bank account. I called to rectify this, they promised the money would be refunded in two weeks. Three months and several calls later, still no refund. Now they're telling me they had a billing error and "no bills were created for my account" (even though they took payment every month), they're refusing to send me a refund until they fix their own system. Avoid this company at all costs.

a bunch of thieving clowns. they fabricate bills and charge your debit card whenever they please. they have since been harrassing me on the daily with emails and text messages making false claims about outstanding payments, when the account has clearly been settled and confirmed by them. they are a joke. stay away.

We wanted to switch energy suppliers but Spark blocked this for three months (the account was not in arrears and we have them meter reading whenever they were asked for). Very disappointing, left feeling like they were trying to get every pound out of us. Their customer service was unresponsive and unhelpful. Would not recommend.

Spark Energy recently doubled our bill for no apparent reason. Incorrectly captured meter readings. Cut me off on customer services and being really polite...... Also takes 15-20 min to speak to somebody.

I changed over to spark at the end of last year with the promise of cheaper energy and that I would still be using my prepayment meter, meaning I can control my top ups. However, when I was switched over I was told that I would be required to pay £80 a month which was more than double what I was paying with my current provider and they had also switched me from my top up meter without my permission. I immediately switched back to my old supplier but this took a month, so I was charged by spark for that month. I set up a direct debit with them over a few months to pay this amount back, however after the first payment went out they began chasing me for the rest saying it was overdue and that they would be transferring it over to a debt collection agency, even though I had a direct debit set up with them. I contacted them and they said that the direct debit had been cancelled for some unknown reason. So, I set up a new one to go out over a 3 month period. The first payment went out fine and the exact same thing happened again. They passed the debt over to a debt collection agency despite me having a direct debit set up and two further payments planned. When it came to the second direct debit due date, no money went out of my account. I contacted spark to find out what on earth was going on and they couldn't even be bothered to reply and in the meantime I'm getting emails from a debt collecting agency demanding payment. So, I assume for the second time that they cancelled the direct debit for no reason, didn't notify me and passed over the debt, causing me an enormous amount of stress. I therefore paid off the remaining amount by borrowing money from someone, as I couldn't be bothered to deal with the incompetent company that is spark. This is not my only bad experience with them as at a different property they demanded nearly £200 saying that I owed them this despite not living in the property for weeks. I argued for weeks with them, stating that actually I was probably owed money back. I eventually caved and just paid the money. What a surprise, when I few months later I checked my old account randomly, to find that I was due a refund of more than I had been forced to pay a few months earlier. I received no notification of this and I'm sure they would have happily closed the account without notifying me, keeping my money. Do not use this company.

Awful, awful company - expensive, murky billing, impossible to keep track of charges, customer service simply don't seem to care and don't have any expectation that any compliant will be dealt with, be it email or phone and the online account - don't trust it. Try to switch to another supplier, they block it and make live very difficult - took me 6 months of sheer frustration and stress to be rid of this company, it was like being held hostage!! I have never had such a horrid experience with any kind of supplier. Don't touch them with a barge pole.

Had a email telling me I owe money and that my direct debit is going up from 30 a month to 90! Tried to call, cant get through. Requested a call back, 2 days later, still haven't heard anything. I was told on the phone they dont offer pay as u go, this was a lie. Will be changing supplier this month

Very very disappointed with this supplier came bill last month to pay about £800 then they recalculated to nearly £400 when we been paying without delays every month since we moved in and didn't pay higher when £85. Saying that we had £150 discount which we didn't had only £60.Changing my energy supplier. Worst costumer service with the lady I spoke on phone was loosing her temper end of it she hang up on me.

Spark supplied my gas only when I first moved into my property in June 2019. The customer service was good initially so I asked them to supply my electricity on the 11/12/2019. When my first bill came, I also got a bill from my previous electricity provider (Utilita). When I queried with utilita who was providing my electricity, they confirmed the national database stated it was still them. I got back to spark who said they had the wrong meter on their system which was creating charges. I provided evidence of the correct meter twice and also did a burns test to confirm that they have the wrong meter. They have since stopped charging me for electricity but have not deducted the electricity charges from my bill and have given no written correspondance about what they are doing to resolve the complaint. I have wasted hours of my time when they only need to do simple maths and communicate with me. Absolutely horrendous service!

Absolute jokers, 4 days with no gas, small children in the house, can’t cook or stay warm