3 / 5
Trust Score
2.8
Reviews
1
Social
5
Featured
3.5
Technical
Is sparklingcleaningservices.com.au legit?
- Many trusted websites are linking to this site
- The SSL certificate is valid
- Linkedin account found with large audience
- We found several negative reviews about this site
- This website has existed for less than 3 years
- Facebook account found but audience is small
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
10
reviews
vs
2
AI declined reviews
17%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites
Based on 23 reviews
Smart.Reviews
3
10 reviews
Trustpilot
2.6
13 reviews
Sparklingcleaningservices.com.au Review
Sparkling Cleaning Services is a leading and number 1 cleaning company across Australia wide Our expert cleaners are available 247 at a fair cost
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Last update: Wed, Jan 12, 2022 9:40 AM
The company who got back to me, and did the actual job, was called Marks Maintenance Services.
While they did a good job of removing the stains from the blinds, I felt that they were way overpriced ($330) for a job that took 50 minutes.
Would I use them again, I don't think so give the excessive price charged by Marks Maintenance
I suspect that Sparkling Cleaning Services contract Marks Maintenance Services to do their work.
Services.
3 stars for the job and 1 star for the price.
#price(2/5)
I hired Sparkling Cleaning services online to clean an L shaped chaise lounge and 2 medium rugs (approx. 1.5m x 2m each). Although the person online was friendly and professional sounding, our experience with the person who actually came, and afterwards when we complained was appalling! The person who came wasn't even 'Sparkling Cleaning Services' - it was Marks domestic cleaning or some similar name. The man who came, dealt with my 21-year-old daughter and knew that she was paying using my credit card, on our behalf as we were at work. I asked for a quote the night before this person came and was told that the cost would be around $36 per chair and $40 for each rug. Even with the lounge being assumed to be as large as 4-5 seats, my expectation was that the cost would be $250 maximum.
The man who came had such a bad verbal ability with the English language, my daughter couldn't understand him.
He took over the power in the cleaning job and started up-selling various services (so I found out later), but she couldn't understand what he was saying and didn't know how to handle it. She did agree to an anti-bacterial clean of some sort but had no idea of the cost because he did not tell her in any way that she understood. He then proceeded to apply scotch guard to the lounge (he did not obtain approval to do this and she had no idea what it was). At the end he presented her with an un-itemised invoice for $600. She tried to call me as she was shocked at the price but wasn't successful as I was working. He then pressured her into making the credit card payment saying he had to go straight away.
When I found out the cost, I was shocked. I called the contractor and demanded answers – his English was so bad that I actually couldn’t understand what he was saying. I called the company to complain and eventually reached the person who called himself the manager. His level of English was quite bad also, but I understood enough of what he was saying to know that he didn't care that I was appalled at the cost and contested it. He claimed that his cleaning contractor clearly outlined cleaning treatments and costs. This is totally untrue. He said that it was my word against the contractor and he essentially said 'go your hardest' when I said I would be contesting the credit card payment claim and making a complaint through QTAC. He simply didn't care. His ethics and that of his contractor were the lowest and most shocking I've ever seen. I am beyond angry! I will never ever deal with this company again.
#price(1/5)
The job was fine, the reason they get 2 stars, however be prepared that the quote they give you on the phone is an “estimate,” even if they don’t say so. Because of that when you invoice is more than you expect it is because extra care was taken because of the condition of the carpets, or that they add the gst after the fact. None of this is the fault of the person that did the work but the business itself how have it organised this way. As a customer you feel swindled. The gay should be included in any quote. And if extra care is to be needed then that should be stated before work is done or before that extra care is taken. They also apparently didn’t include the rug I asked for in the initial quote on the phone. If using them or “marks maintenance services” (which is what the invoice actually says) then get your quotes upfront and stick to them. You can’t just add gst after quoting. Stick to your guns and they’ll charge what you were quoted. But very shoddy. Shan’t use again.
Then after the job, which included a steam clean only, the couch smelled far worse then it had before. And the room was actually smelly as a result. We then rung them at least 5 times over 2 weeks with false promises of a call back and resolution. We then fixed the problem ourselves with a basic upholstery cleaner. An absolute joke. We will never use cleaning services again if it really is that simple and they charge $190 for a half hour job with no cleaning products except a steamer!
They are the most dodgy company I have ever come across!
Ruined my mattress after I had it cleaned! Mick was rude, Shane was disgusting swearing through the phone saying you will not be getting a refund! Made up stories as they went. The ABN is not even for this company - it’s under a completely different name! Protrude humans!
#refund(1/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites
Sparklingcleaningservices.com.au Review
Sparkling Cleaning Services is a leading and number 1 cleaning company across Australia wide Our expert cleaners are available 247 at a fair cost
Sparklingcleaningservices.com.au Customer Service Contacts
No contact details for this company.
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3 years ago
review by Atlas John