stainlesssteeltile.com

I am a senior citizen with above average handyman skills. I have installed ceramic tile several times, but never stainless steel tile. Frankly I was afraid of the quick grab adhesive after reading the literature. I Google searched for “stainless steel tiles” and found www.stainlesssteeltile.com. I called the listed phone contact number, and Lynton Brooke, the Owner of Stainless Steel Tile, answered on the first ring. Thus began the most pleasant association I have ever had with a supplier or contractor.

Mr. Brooke listened to what my wife and I had in mind, made suggestions and then listened to our response. His suggestions were always directed toward where we wanted to go. His advice was always worth considering. I e-mailed him my preliminary to scale layout. He responded promptly with more suggestions. After much iteration we both agreed on the final design. Then, to make sure the tile count was exact; he placed actual tiles on his shop floor in the exact scale shown on the final drawing to make sure we had not missed any important detail.

I ordered the tiles. When they were received the quality was wonderful!! The price was the same as the competitor and to my surprise there were a few “extras” tossed in to cover any “mistakes” I might make during the installation. What a very special person Lynton Brooke is. During the installation, he answered my questions promptly, as if he was looking over my shoulder. The result of his guidance, quality product and my hard work – a super job my wife and I are very proud of. If you decided to do business with Lynton, he will not disappoint you in any way. A very special person indeed!!

Doing kitchen design work in Manhattan is a challenge because nobody really cares when the supply costs stay under $1,000.00 and even with charges of $1,000.00 and more, 50% of all customer service is just horrible. Although all the companies claim that customer service is their number one priority, it truly isn't. And here is the treatment you normally get: You spent more than three hours on the phone, being transferred from one department to the other, until you finally speak with someone who might help you. After all that, no one shows up for scheduled appointments, until finally, after three weeks of dealing with them, you might get the desired result. So it was a pleasant surprise to communicate and order from Lynton Brooke who actually helped me with my project without charging anything for extra work. Where do you find this customer service dedication nowadays?

Our contractor will be installing our backsplash this week. We have yet to see it in our kitchen. But the service from Stainless Steel Tile has been outstanding. We needed a different size of channel than was offered. Stainless Steel Tile fabricated it, and rushed it to us overnight. We're very satisfied with the service, and can't wait to see it in our kitchen.

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