SterlingTEK

After reading online recommendations, I ordered a BP-511 replacement battery for my Canon 20D. It arrived in three days! It's much cheaper than Canon batteries, and it seems to fit and work just like the original, though I don't know how many shots it will last yet.

I orderd 2 batteries for a Minolta Digital camera on 1/26/05 and had them in my hands on 1/28/05. The price was excellent and so was the service. I will buy from SterlingTek in the future.

I ordered a couple of camera batteries as well as some AA 2700mah batteries. Shortly after I placed the order I received an email informing me that the "2400mah AA batteries" were on backorder, and that I could cancel that part of the order so that the rest of my order could ship. BTW, it is not a mistype, I did order 2700mah batteries, and Sterlingtek did refer to them in the email as 2400mah batteries. I emailed them back asking them to cancel that part of the order. The next day I received a confirmation that the AA battery part of the order was indeed canceled and that the rest of the order would ship. I received the rest of the order on the 2/4. I noticed that I had not been reimbersed for the AA batteries and sent them an email to that regard. I received a response telling me that the person responsible for the refunds would take care of it in the next few days. Three weeks later, no refund, so I emailed them once again. The response took several days and I was told that my order had shipped and to contact the shipping company. Talk about total incompetance, the person, Cindy, didn't even bother to notice that only part of the order had shipped!

purchased battery for my Nikon digital camera. Great price, reasonable shipping, excellent product. Would recommend

All items as described, shipped promptly, confirmation email sent, arrived on time and FEDEX 2 Day delivery cost just $6.99!

My second time ordering from this on-line retailer and the service has been outstanding. The product, BP-511 replacements, are quite good batteries and for the price cannot be beat.

I have went through 3 of thier batteries already and just received three more. My last ones dies, but with good reason. I do alot of late night auroral photography in sub zero temps so the old batteries took a bit of abuse and finally dies, they did however last me 2 years.

On a final note the shipping prices from SterlingTek is wonderful and cheap. 6.99 for FedEx 2 day to Alaska. Not my last order from them.

I ordered 3 batteries almost 1 year ago now that have been in constant use and have been drained/recharged hundreds of times collectively without issue. They still last longer than my official Canon batteries of the same age.

The shipping was perfect, fast, and customer support was friendly. The price was great at the time and now that the batteries have succeded my expectations one year later I have to think I got the deal of the century. Thanx again SterlingTek!

Ordered 2 BP511 batteries from them on Saturday. Received them Tuesday. Very fast service. Would have been a better experience if they emailed me when they shipped it, however. Great experience nonetheless. Hopefully the bad batches I've heard them have were finally replaced by now. Batteries + charger seem to work well for the time being.

I have place the order on 06/17/05(friday), none of the items i ordered state it was backorder and all i got is the email confirmation back. So the next week I waited, figure it would be ship out. And a week pass by, no package. So, I called on Monday 06/27/05, and I was told Canon BP-511 is back order. (i'm pissed, why can't anyone in the company let me know about this last week, no e-mail, or phone) But she said they will split shipping the items. By Friday, I got (2)D-Cell NiMH. And I ordered 4, plus 3 other items. Now, WT? Three and a HALF of my items are backordered? Another phone call was place on next Monday 07/04/05. I thought they understand what's going on and will send out the rest of the package. And i asked her to e-mail me the tracking, and she told me it take 7-10 days. The traking I got is for the first package. So, I thought she send me wrong tracking, and just wait anyway. No company can screw up that bad, and I thought wrong. still no package. Now, i'm VERY PISSED. Another call was made on 07/15/05 (10 days after), after everything is told, and verify twice. she told me it will ship out that day or Monday. I'm even more pissed. Monday? Okay, i have to waited a month b4 they will ship the package and wait another 7-10 days? No package again till Wednesday, 07/20/05. After verify it that night. the (2) D-cell NiMH that was ship earlier was not the same as the (2) later. After the close inspection, the newer one is rated 10000mAH and the first batch is 3000mAH, and I ordered 7000mAH. So another call is made 07/21/05. Believe it or not. They would not just send the correct one out. And I have to go through the RMA. and send the two that are wrong back. and they said they will Refund the money. WT. I waited a month, so I can get half of my money back(minus the shipping cost) after a long talk, they said they will ship out the 10000 mAH instead, cuz they no longer carry 7000mAH. What a fraud? They actually advertising stuff they don't have. So, I'll have to goto Post Office today to mail it back. There will be no business w/ me again after this. So, avoid them at all cost.

My first experience with Sterlingtek was in early June. I needed a charger & batteries for a Canon Digital Rebel 300D.

1st off, they list cheaper prices on Pricegrabber than they do their own online store, but have higher shipping rates on Pricegrabber. They would not match the Pricegrabber price for me, unless they also pricematch the higher shipping rates, which would have been more expensive a purchase.

I still decided to order from them, since they had such good reviews here & ok prices.

I placed my order online, got a confirmation email. Nothing arrived after a few days and so I called for a tracking number. The male who answered the phone tried to tell me I didn't get a tracking number because I ordered through another site, but I ordered through Sterlingtek.com directly. After clearing that up, he confirmed my order and said everything would arrive for my upcoming vacation.

Few days later, still no batteries/charger. I called again - I was told the charger was out of stock. If I hadn't called, they wouldn't have told me and my order would've just died away - what happened to the batteries, since they were in stock? So I chose another charger, the female apologized, and I was told everything would arrive in time for my vacation.

The charger finally arrived, with no batteries! I called again, spoke to the same female and was told they missed the note with the complete order on it. So I had to wait for the rest of my order.

Throughout this, I was never offered next-day shipping. I asked a few times, but was only given it the last time, when the batteries were missing from the package. I couldn't understand why they would not offer it straight away, especially with all the good reviews that say they did.

The batteries arrived and worked well, though not quite in time for my vacation, due to all the delays.

Second order was for a Canon SD300. I figured, maybe I was just unlucky the first time around and the batteries worked, so I'd try again.

Order went much better, battery arrived, and I took it on another trip. Problem was, the battery fits, but gets stuck everytime - the only way to remove it is with tweezers. I believe the "compatible" battery is too heavy for the spring in the camera to pop it up.

I didn't call to complain, since I don't think it would do any good. The battery was pretty cheap ~$12 and sending it back would just cost me more money.

All in all, I would order their batteries as a workable, cheapy replacement, but expect such. Customer service doesn't bend over backwards to help you, but at least the female who answered most of my calls was very pleasant.

Called StirlingTek (on a recommendation) to order a spare battery pack for a Canon 20D and an AC/DC charger. The price was great as the battery and charger together (including shipping) was less than just the OEM battery.

I called on a Weds. afternoon and the phone was answered by a very friendly female voice who was also very helpful. She informed me of the total price with shipping and that the order should be shipped the next day (Thurs.) and be arriving in 5-7 business days. The delivery time sounded reasonable to me and with in the time frame of anything else that I have ordered through the mail. What blew me out of the water was that FedEx showed up at my door the very next afternoon with my order. This may not sound all that off as I have had orders arrive the next day when coming from New York (about a three hour drive from where I live) but StrlingTek is in New Mexico and I live almost literally on the east coast.

I have yet to determine if the battery is as good a quality as it looks (looks just like the OEM battery.) The charger worked fine and came with many adaptors for various types of batteries.

All in all I would say that I am extremely pleased with my dealings with this company and I would definitely order from them again. Once more I would highly recommend them to anyone.

I paid a little bit extra for express shipping on two Canon compatible batteries, and they came as quickly as advertised. The replacement compatible batteries look just fine, at a price much less than half that of original Canon batteries. I would do business with them again.

ordered two batteries for my Canon 30D. They didn't fit, so I sent them back (from the Netherlands). Within one week I got two new batteries, that fitted just fine. No extra charge for First Class delivery! Excellent after sale service!!

I ordered a Nikon battery (EN-EL9)from Sterlingtek and it took weeks before I got it. It worked fine for a few months and then it suddenly died while I was taking some family photos. This was my backup battery, BIG mistake ... Also, they clearly advertise a one year warranty ( http://sterlingtek.com/nieneqba1.html ), but they wont respond when you try to contact them.
Do not buy from them unless you want to waste your money and time with their poor products.

I ordered two batteries for my Canon 40d - Prices are excellent. I recieved a confirmation email right away, and recieved my shipment in 3 business days. All of the positive reviews that I've read have proven to be true in my experience. Excellent company - Would buy from again!

I ordered a battery plate for a Mach 1 charger I have. Item arrived promptly! Unfortunately, the item was for an old Mach 1 charger and not the new version that I own.This is where true customer service comes in. I place a call to the company and phone was immediately answered. I explained what happened and he said no problem it's not clear on the web site which version the plate was for. He immediately checked to see if they had the new part and said I'll send it right out to you! I then explained that I needed the part very quickly and he said no problem I'll two day it to you no charge. What service! Don't hesitate to do buisness with this company. I would order again in a heartbeat!

I ordered two camera batteries from this company, through the Yahoo storefront linked from their home page. They shipped them to the wrong address (their error) and called me when the package came back to them. They wanted *another* $6.99 (on $22.99 in batteries!) to ship them to my correct address. Then, they were only willing to credit $22.99 to my card, so I had to dispute the transaction for the difference with the credit card company.

I sent E-mail saying that it would be OK to just mail them to me, or send them some other way, to help them save money, but they were unwilling. This inflexibility is just unacceptable customer service. I won't order from them again, and recommend the same -- especially if $6.99 to fix their own error is somehow going to break the company... :(

Rob

I believe this is my fifth order from Sterling. The items have always shipped quickly, have been as advertised, work well and are very price competitive.

I have had poor response via EMail but good interface over the phone. Very pleased with my experiences.

Ordered two batteries and a charger on 7/12,received them on 7/14! Most internet companies take that long just to process the order. SterlingTEK shipped the order within hours of receiving. I wish all online retailers did business this way! Tha prices were great as well.

I ordered two batteries and a charger they claimed would match My Canon camera batteries. not only do the batteries work perfectly, the freight was free and the items arrived on time! I will be doing business with this company again.