subarupartsdeal.com

TL;DR: The website is incompetently designed; and the employees are equally stupid, rude, and useless. Do not buy from them.



I entered all my cars information into the website. All I needed was a battery replacement. I had called the dealership before and gotten the exact parts number beforehand. The website couldn't tell me if the part would fit or not. I used both vehicle description as well as the VIN number. I contacted Customer service via chat. They said I would need to contact CS through email. I write a simple email outlining my concerns that I can't confirm that the battery will fit and about whether I'll be eligible for a refund if the battery doesn't fit.

They reply back with this brilliant little gem:

"Hello,

Thank you for contacting us. The Parts Specialist reviewed your inquiry and provided the following information;

Unfortunately, we are unable to confirm your inquiry. We would suggest contacting your local dealership or local mechanic.

thank you

Sincerely,
Customer Service Department"



Why even bother. The email is also a "noreply" address so you can't even respond to it even it was a positive. So they're purposely avoiding direct contact with their customers.

I go back to the chat: I lay out what just happened; I am ignored for over 10 minutes. I close out the chat. 5 minutes later, I get an email telling me she didn't know if a battery was an electronic part and couldn't confirm if I could get a refund for it.

I got back to the chat: I get a different person. I lay out what just happened. I am finally informed that a battery is an electronic component and is not eligible for a refund if it doesn't fit my car. He then tells me I could email the parts department; which I find suspicious, they're a parts seller, their entire business is a parts department; but it would take 1-2 business days. I say: "I have a week until pay day. I can wait a day or two". He replies: "Correct". What is that supposed to mean?

I just gave up after that. I don't care if other places are more expensive this place is just plain more trouble than they're worth.

Why does the parts compatibility feature on the website not work? Don't know.

got the part quickly and installed it this morning in about half an hour. it was the correct part and fit perfectly. researched the installation procedure on youtube and was able to find similar Subaru installations.

I ordered an assortment of parts off the website on 7/12, received order confirmation, and paid for Best Standard Delivery (USPS First Class) at about $14.00 (these are small, low weight parts). At time of confirmation was given an ETD to dealership of 7/19. Was contacted two days later with a notification that 2 of the parts I ordered were discontinued. No big deal, that happens, hopefully they updated their website after my notification, so no one else tries to purchase the same items. Hopefully.

Still didn't receive a shipping confirmation or tracking number until 7/24. At that time a shipping label was generated, but have been checking tracking number for three business days and package still hasn't been transferred to USPS for actual shipment. It's now 7/27, two weeks after the initial order confirmation, and package has not shipped to my address.

Moral of the story is: Look out if you're on a schedule. These folks are in no hurry.

I have bought 8 times.
Every time deal is satisfied

I have order three car parts for my 2013 Impreza Subaru and each time got exactly what I need. Website easy to use. Customer service excellent , shipping on time and parts look great.

I ordered a wiper switch from SubaruPartsDeal on Friday and it arrived on Monday. Very quick, very accurate. I'm very happy with their business.

The bug deflector on my Subaru Outback Limited was cracking over time and finally a chunk went flying off one day. I still had the section with the part number on it but my car is a 2002 so there have been a number of changes through the years. This site not only had what I needed, the number could easily be cross referenced, the price was very good AND the shipping was fast! I will use SubaruPartsDeal again when the need arises! Thanks!

Charge me $14.45 for shipping and use a flat rate box that cost $7.20. Last time that use this vendor.

I have made several different purchases now on this site. All items arrived within a few days.
I am extremely satisfied with the quality and pricing of subarupartsdeal.com

I ordered a master switch for the drive door because I couldn't keep the driver side window from rolling down. I found the part on SubaruPartsDeal for less money than other sites so I bought it. It arrived on time and now I can control my windows again. Just in time for snow!

I was thoroughly impressed with the vendor. It's difficult to find a reputable Subaru parts dealer with good pricing, and I think I found one in SubaruPartsDeal.com. I will save them for future use.

Incredibly quick shipping by the way. I ordered midweek and had the part by Friday to do the job over the weekend. Incredible.

I have a 17 wrx with roof rack brackets but no access. Ordered the 18 wrx roof molding with access holes. They made sure it was what I wanted before they sent my order. And they fit.

After four different places and 4 parts that are wrong to send back. You are the only place that can make it happen, I salute you for the knowledge and the right part the first time. you are the hero !!!!!!!! THANKS Eddie (I will be back)

I ordered part on 8-2-2019. Not received it yet. I called 3 times already. Keep telling me I'll receive an email. Which I haven't. I do not recommend buying from them. I will not in future. I will pay more an get from local dealer. If I can get my part or money back ?????

I recently purchased a couple of parts from the site and was quoted $26.00 on one set of parts purchases and $28 on a bumper. I was later contacted and told the cost of shipping was wrong and was now going to be more. I received the first order of parts in three shipments that should’ve been one. The second I was told would arrive on Jan2 which when arrived at shipping carrier was changed again not notified. I paid over $400 on shipping from the original cost of around $50-60.

Found the part i needed 20 dollars cheaper then my local dealer. Part arrived 3 days earlier then ther estimated delivery date.

We searched online and found that this business has an active Facebook page with 175 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.