Self-Catering Suffolk Holiday Cottages Suffolk Secrets

4 / 5

Self-Catering Suffolk Holiday Cottages Suffolk Secrets

4 Great
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4 / 5

Trust Score

3.8

Reviews

3

Social

5

Featured

4.5

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30

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Suffolk-secrets.co.uk Review

The largest selection of self-catering holiday cottages in Suffolk

Suffolk-secrets.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 3:47 AM

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Suffolk-secrets.co.uk Reviews & Complaints (30)

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delivery 3 /5

price

quality

customer service 5 /5

on-time

Have booked holidays with Suffolk Secrets for many years now and have always been completely satisfied.
5

3 years ago

review by Mrs Swann

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

A lot more could have been done to provide us with realistic feedback when selecting this property, as we had 2 children and this cottage was not ideal due to stairs and access to property at night upon arrival.
2

3 years ago

review by Mr Connolly

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I did make an error when I first booked my holiday, I had used the filters to select a property in Southwold/surrounding villages, booked a property not realizing it was in Lowestoft, I don't consider Lowestoft to be a surrounding village.
4

3 years ago

review by Mr Stitt

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Being charged £50 to remove 2 bags of rubbish, mostly food is ridiculous, we’re we supposed to take this in our car? Nearest ware disposal is several miles and we recycled what we could.
2

3 years ago

review by Mr Knights

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We were not treated well and though one of the local representatives tried her best and was kind, we had significant difficulty and very little assistance beyond fairly formal efforts to deal with us after the fact by reducing the cost.
1

3 years ago

review by Mr Pigott

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I contacted the company about the dirtiness of the property and despite me chasing I did not hear back for 6 days.
2

3 years ago

review by Mrs Percy

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I would use again when holidaying in Suffolk
5

3 years ago

review by Mrs Shirley

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

on arrival switch on the kettle was broken, once reported it was replaced within 3/4 of an hour
5

3 years ago

review by Mrs Oakley

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We use the services of Suffolk Secrets at least 2or 3 times a year and find them excellent.
5

3 years ago

review by Swann Q.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I called on Saturday morning to report a problem with the shower and someone came to look at the problem very quickly, which impressed me, although unfortunately they did not fix the problem successfully.
5

3 years ago

review by Ms Bornshin

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

A cleaning cost of £150 was requested 8 weeks prior to the holiday and I was told it would be refunded a week after the completion of our holiday,that's a total of 10 weeks the £150 is residing in their account.
4

3 years ago

review by Mr Drake

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Have had two very good experiences with Suffolk secrets and one poor one!
4

3 years ago

review by Dr Walsh

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

A first class Holiday company- Who have given as excellent customer service , Johnathan from the Southwold Branch goes above and beyond what’s expected from him .. Thank you, Coupled with first class customer service from Russell the companies ‘Maintenance man’ too !
5

3 years ago

review by Mrs Redknap

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Honesty and cooperation with a matter of one of our party having left an item at the property, the Housekeeper is to be commended.
5

3 years ago

review by Ms Tournaygodfrey

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

When we had to complain with regard to cleanliness and lack of toiletries, which included only supplying used toilet rolls , we were told it was because this was only a 3 star property, the website and brochure did not show star ratings when we booked last September. The website also showed a slightly different location, rather than directly opposite a Tesco express, which has a daily delivery at 6 am, this should be mentioned somewhere
2

3 years ago

review by Deboise T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The holiday property was advertised as "Family friendly" but my 90 year old mother had difficulty with the lethal stairs with a grab rope and alerted Suffolk Secrets but they said we could only be re-located elsewhere if we paid an additional £200+. As pensioners this was not possible & we had paid more than enough for this non family-friendly cottage.
2

3 years ago

review by Mrs Seedhouse

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We booked this very last minute, i.e. the day before we wanted to go and the service was excellent and it was a Sunday! Great service and lovely people to do business with.
5

3 years ago

review by Miss Clark

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

our one personal contact with your company, Alex was extremely helpful and considerate, which saved our holiday from being a total disaster.
1

3 years ago

review by Mr Haywood

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I initially booked the wrong week but it was soon rectified by Suffolk Secrets. Excellent and friendly service, great communication.
5

3 years ago

review by Miss Keppie

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We tried to cancel the booking 4 months before the holiday and were not allowed to do this. We had to pay in full whether we took the holiday or not. Complete inflexibility from the company - surprising and disappointing. We had to take extra leave to take up the booking, but due to family circumstances were not able to stay for the full time. We spoke to the owner of the cottage who was also disappointed at the way we had been treated as she has insurance for cancelled bookings. Would never used the company again and would not recommend.
1

3 years ago

review by Mr Roberts

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Suffolk-secrets.co.uk Review

The largest selection of self-catering holiday cottages in Suffolk

Suffolk-secrets.co.uk Customer Service Contacts

No contact details for this company.

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