talktalk.net

2.4 / 5

talktalk.net

2.4 Poor
For scoring calculation, we evaluate more than 25 parameters.

2.4 / 5

Trust Score

2.5

Reviews

3

Social

1

Featured

3

Technical

We are evaluating more than 25 parameters for scoring calculation.

Reviews Analysis

2

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

About talktalk.net

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Last update: Thu, Jan 28, 2021 9:47 AM

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Point: Poor

Review talktalk.net

talktalk.net Reviews (2)

My telephone service was unavailable from the 21 October until the 8 November. TalkTalk has signed up to the Automatic Compensation Scheme, whereby they have to pay compensation within 30 days without the customer having to apply for it. Compensation is payable for every day after the service has been down for more than 2 days. After 30 days I hadn't heard anything so I contacted them and after 45 minutes discussion they agreed compensation would be paid on my next bill. The next bill arrived on the 18 December and there was no compensation. I contacted them again and had to go through the whole process again. After 50 minutes the customer service rep said her manager had agreed that compensation was due and would be in my account the following day. After a week the compensation still hadn't been paid. Using the company's complaint procedure I made a formal complaint on the 22 December. I received an acknowledgement of my complaint and was advised an Manager would contact me within 3 working days to discusss it. 4 working days passed and nobody had contacted me. I raised the issue again and was adivised the same thing: a Manager would contact me within 3 working days. That was 4 days ago and still no one has contacted me. TalkTalk has a legal obligation to pay compensation but they are doing everything to avoid paying. I presume they think I will go away. I won't.
3

10 months ago

  •  

review by Gary I.

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
2

by Smart.Reviews

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