target.com

I love Target and I typically enjoy every shopping experience that I have ever had at Target. The employees are very friendly and incredibly helpful and knowledgeable. I rarely need assistance from a manager. However, I have interacted with managers at Target and they have always been very helpful and they try to always get an answer to any question that I might have. The only negative thing about shopping at Target is that I always end up spending a lot more money than what I planned to spend.

I ordered a headboard from Target online on 12/25/18. I was able to use some gift cards I received from Christmas to help pay for the headboard. On Jan 3, 2019, I received an email from Target that the headboard was delivered to my shipping address. It was actually supposed to be delivered between Jan 9 & 10th, so I very happy to see it was delivered early. The same day, Jan 3rd, Target charged my debit card the remaining amount due after taking the money out of my gift cards. I called my relative where the headboard was supposed to be delivered and was told there was no package. I first checked with Fedex who was the carrier and was advised my package was not delivered but was sent back to Target due to the shipping label was not on the package. After trying to find a phone number to call on Target's website - not an easy task - I called Target and was told the package was delivered. When I explained to the customer service rep, it was not delivered, she had to put me on hold and she realized the headboard was not delivered. Very sadly, she could not give me any information as to where the headboard was. I told the customer rep I wanted a refund but I did not want gift cards - I wanted the return fully refunded to my debit card. I was told no, that is not how we refund payments. I tried through both Twitter and Facebook the same scripted answer "refunds are returned the same way the item was paid". Although I understood that was the procedure, I also felt I was deceived by Target in that the headboard was never delivered and Target took my money. Every person at Target that I complained gave me the same scripted answer - they initially responded and then when I tell them I want to speak to a higher authority, I either got ignored or was told that information is confidential. There is no reason I should not have been given a name from corporate who may be able to help me! The last supervisor I spoke to even hung up on me - all because I questioned why would I want a Target gift card if I am never going to use it! Target has horrible customer service and I will never shop there again.

I have a target redcard debit card and it takes 5% off of all of my purchases at checkout AND includes free 2 day shipping!! Love the immediate 5% off and purchases come out of my bank 2-3 days later. Can't beat saving 5% on everything, free 2 day shipping, and easy in-store returns!

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