3.2 / 5
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5
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5
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3
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Usually stable businesses have more than 5 authority websites mentions, this one has 10 authority websites mentions and 0 mentions in other websites
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Teavana.com Review
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Last update: Wed, Mar 9, 2022 1:39 AM
As of today, I still have not received my order. I emailed the same rep yesterday requesting a refund and still no reply.
In addition, my 15 year daughter went in to a store in Texas to buy me a present, and left with nothing. She they were not helpful at all and when she finally got someone to help her, the associate was rude and commented to her that it may be expensive and out of her price range. My child had $100 to spend on me. So instead, she purchased loose tea from a local tea house.
I will never order from Teavana nor will we ever shop in their store. Keeping in mind, I have over the years spent lots of money on tea and products from Teavana.
When it didn't arrive, I sent them a message inquiring about when she could expect it. They then replied "Thank you for contacting Teavana! I apologize for the delay in response and your inconvenience. There is a pre-authorization hold, that will release once your order ships. This happen whenever there is a huge difference from a recent order and or there is a billing issue that needs verifying . I'm sorry. This order has not shipped out . At this time would you like to cancel the order?"
I'm alright with their concerns (which are admittedly a bit weird as I order online all the time and have NEVER had this response or problem) and protocol - BUT WHY DIDN'T THEY LET ME KNOW IMMEDIATELY? Why on earth did I have to be the one to contact them and ask a week after I had submitted the order and they had confirmed it???
The other problem which was extremely annoying was that there wasn't a way I could have the order gift wrapped There's a part that says gift wrap, but nothing happened when I clicked on it, only the option to send a brief message, which, by the way, did not process the exclamation mark - Happy Birthday! kept coming up as Happy Birthda When I sent an email to request gift wrapping right after I ordered, saying that they could add the charge to my order, I was informed that this was not possible because the items had already been ordered. I naturally assumed that they were sending it out immediately and couldn't manage to get it gift wrapped. 8 days later, it still hadn't been shipped. Absolutely ridiculous.
Of course, I cancelled the order and sent her some lovely tea I ordered from Amazon that should arrive tomorrow (one day shipping). I currently work in Bangkok, so I very much rely on gifts being sent to loved ones in the US without a hassle.
As I'm talking to my daughter about how much I tea we can get the manager walk over and says... " well, the item is actually 30% off now so we can only receive credit for the sale price". Again, WTF!? That is the most outrageous thing I have ever heard and almost sounds illegal. How the hell can you expect someone to ever want to buy your **** again.
Starbucks must have the same policy as the parent? With that said, I will never shop either again and will tell everyone I know about this experience. Teavana, which cost Starbucks $620 million dollars, continues to bleed money very day. Teavanas failures is costing Starbucks millions of dollars on a regular basis. Well... I'm glad. As a company you have the opportunity to do the right thing and meet your CUSTOMERS (you know, the people who buy the crap that makes you millions) needs. Instead you choose the almighty buck over the right thing. SHAME on you! What a joke.
Order shipped on December 6th, to France, im used to order from US, and it never takes that long!
I sent two emails, no answer..
Hopefully it will come before Christmas, that was supposed to be gifts!
As a short summary on or around 10/7/2014 I Placed an order via Teavanna's Website for Loose Tea, A YixingTeapot, A Teacup and Saucer and a YixingTea Mug. The order number is W2515740.
I waited several weeks but my order was not shipped, during that delay some items went on sale and sold out. I then made a phone call to customer service and was told that users of the site using tablets and such can get timeouts where orders appear to have been placed but in reality they have not.
This could be plausible, However they zeroed out the gift card that was part of the payment this I advised the customer service person on The telephone so they did receive the order but did not fulfill it in a timely manner, the service person did restore the amount debited from the gift card. I have also sent Three E-Mails The first one was responded too with a proposed solution to the problem I was Agreeable to that however that, was never fulfilled and my follow up Emails now numbering two have been ignored. Is this really How Starbucks and Teavanna wish to represent themselves as a business to customers?
There is no excuse for this! nor is it professional or businesslike by any Standard! I do not appreciate my Time being wasted in such a manner! A copy of my original order Follows below along with all E-Mail Correspondence.
Hello Latonya,
I apologize for having to bother you but I have experienced another problem with the website. I placed an order for a teapot,tea and some teacups around 10/7/2014 I used a promo code for forty five dollars off one hundred and a gift card and my credit card for the balance.
My giftcard was debited but no order was shipped also over time some items sold out, when I phoned customer service they could not find the order as current and suggested it might have timed out when placed however the giftcard was debited and zeroed out so that suggests some part of the order did not time out.
I'm enclosing a screen cap of my original orders and please let me know if I can provide any addition information. I find this to be very disappointing as I was really looking forward to that teapot hopefully things can go better in the future. Screen shots below for your connivence.
First Response Oct 27, 2014, at 6:40 PM
Hello Mr. Mac Cormack,
Thank you for contacting me. I sincerely apologize for the problem that you experienced with our website. I clearly see that you attempted to place this order. We have issued a credit back to your gift card in the amount of $25 and as a good faith measure, we will send you the teas that you orders complimentary and I will give you a $10 discount on the purchase of the infuser mug. Please let me know if these terms are acceptable to you. I hope to hear from you soon and I hope you have a great evening.
Kind Regards,
LaTonya Savoy
Teavana Corporation
Manager, Customer Support
3630 Peachtree Rd., NE
Atlanta, GA 30326
678-287-8042
[email protected]
My Response Oct 28,14 at 7:08AM
Hello LaTonya,
That would be great, do you need me to send you my credit card info? Also should I stop using the website to place orders? I normally browse the store using Safari on my Tablet, I don't think it would cause anything but I'm just hoping to avoid any problems. Thank you for all your help and I hope you have a great day.
Thank You your assistance & Best Regards, Ray
There is as no reply to this email.
My Third E-Mail November 7, 14
Hello LaTonya,
I'm just writing to follow up on my last E-Mail as I had not heard anything back please find another copy enclosed for your convenience just in case the mail ended up in a junk folder.
Copy Follows Below.
Hello LaTonya,
That would be great, do you need me to send you my credit card info? Also should I stop using the website to place orders? I normally browse the store using Safari on my Tablet, I don't think it would cause anything but I'm just hoping to avoid any problems. Thank you for all your help and I hope you have a great day.
Thank You & Best Regards, Ray
Original Order Screencap
Usually stable businesses have more than 5 authority websites mentions, this one has 10 authority websites mentions and 0 mentions in other websites
Teavana.com Review
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3 years ago
review by Erind Z.