Terrys Fabrics

4.3 / 5

Terrys Fabrics

4.3 Great
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4.3 / 5

Trust Score

3.7

Reviews

4.5

Social

5

Featured

4.5

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Reviews Analysis

29

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Based on 2307 reviews

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4.3

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Terrysfabrics.co.uk Review

Next day delivery and up to 50 off a huge range of Curtains Fabrics Blinds Curtain Fabrics Curtain Tracks and Poles and much more

Terrysfabrics.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 3:47 AM

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Terrysfabrics.co.uk Reviews & Complaints (29)

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delivery 4.7 /5

price 5 /5

quality 5 /5

customer service 3.8 /5

on-time

I ordered cushions from Terry’s Fabrics, they arrived very quickly, and in excellent condition, I was delighted with them and will definitely order from them again.
5

3 years ago

review by Y. C.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have purchased fabrics from Terrys fabrics a couple of times now and find the service they provide consistant, efficient and very professional. Just whatI would expect from a first rate company.
5

3 years ago

review by C. G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

See my reply lower down
My order with Terry's Fabrics has still not arrived from about 4 weeks ago would appreciate a reply.
2

3 years ago

review by Evelyn Laird

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Lack of communication I have still not received my order nearly 4 weeks later. My fabric is out of stock but I wasn’t informed and my emails were not answered , I eventually got through on the phone. My room has been finished ready for curtains for 3 weeks and they still have to be made and still no sign of fabric or when I will receive it.
1

3 years ago

review by L. M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

As I've not yet received my order after 3 weeks nor any confirmation of when it might be delivered, I can't give a better rating. They did send an email in response to my chase explaining delay due to Covid - but in that case why is their website still saying the fabric is in stock and dispatch 7-10 days?
2

3 years ago

review by R. F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered and paid for fabric on 3rd June with a 24 hr despatch date. After 10 days and four phone calls I was told it should be 10 day dispatch not 24 hour, and they were also experiencing problems with supply. However I still have not received my fabric. Very poor customer service and poor communication.
1

3 years ago

review by Louise Davies

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have had 3 blinds from Terry's fabrics now and never been disappointed. From ordering made to measure roman blind, I did not have to wait long at all, was very surprised when it just turned up
5

3 years ago

review by Z. L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered a blind for my office six weeks ago. The first blind was damaged in transit which I had to look into myself. The replacement blind was due to be delivered the week beginning the 22.06. It's now the 26.06 and I've not received the blind. I've also sent numerous emails chasing the order and haven' t received a reply. There's also no reply on the telephone number provided due to an IT upgrade.
2

3 years ago

review by X. Q.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I highly recommend Terry’s Fabrics, fast, efficient delivery service, product is excellent
5

3 years ago

review by H. C.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Second purchase good quality and a fab price I would definitely look here first for my curtains from now on good choice of colours and sizes
5

3 years ago

review by Y. G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

good quality and will be sending form some fabric - did not have to wait for it all in all 10/10
5

3 years ago

review by Mary Hughes

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I stumbled across Terry's fabrics a couple of years ago and took a risk ordering from an unknown. Wow what a great risk it turned out to be. I haven't looked back since having ordered several pairs of curtains and recently the most beautiful double crushed voiles.
Take a peak at this company as it will be worth your while.
5

3 years ago

review by U. E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered and delivered within one week.
5

3 years ago

review by H. S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was surprised to receive no reply to my letter of June 16th complaining that the blind sent was the wrong size 85x 200+ instead of 92 x105 as specified. We managed to cobble it together but it was below previous orders in standard and sad to get no response!
1

3 years ago

review by Keith Rotchell

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I use Terry’s all the time because they are a Fast and efficient service
5

3 years ago

review by Y. T.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I waited over 2 weeks, made plenty of phone calls to see where my order was to be told it was in picking, and then finally to be told a problem with my order. It was then I asked for a refund. This was done promptly but the service was not very good and I wouldn't use again.
1

3 years ago

review by Tara Mander

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This was my first order, so I was a little cautious, ordered 2 pairs of blackout curtains for a bedroom window. They are excellent! Good quality and are blackout, unlike some I have bought elsewhere...
The service was also excellent. I was notified of what was happening and the curtains were delivered quickly.
I would recommend to others based on, quality, value and service.
5

3 years ago

review by O. V.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Was ok, received item on time however the item is not strong enough, can't even handle a single panel curtain, fell down after 3 days. Not worth it to send item back as postage more expensive than the item.
2

3 years ago

review by Y. Z.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This is the second time I have bought from Terry's fabric. Excellent products and service is 5 stars. Quick delivery Will buy from again
5

3 years ago

review by Ethel Hutchison

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I cancelled the Klaxon fabric after being told delivery wouldn’t be until the end of June however I’ve not received my other two fabrics either !
Your Company has always been really efficient in the past however I’m really disappointed with your service during the pandemic although I appreciate you must be working with a skeleton staff.
Can someone get back to me please regarding delivery.
Order No.T339852 (May 25th)

Thanks
Enfys
2

3 years ago

review by Enfys Jenkins

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Terrysfabrics.co.uk Review

Next day delivery and up to 50 off a huge range of Curtains Fabrics Blinds Curtain Fabrics Curtain Tracks and Poles and much more

Terrysfabrics.co.uk Customer Service Contacts

No contact details for this company.

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