The Brazilian Hut

Had the best laugh with the owner seriously love going in once a month, the centre is so good at the pavilion so happy that has opened up.

My visit this morning with therapist Zara, at Brisbane City, was excellent. She was super happy, positive and very efficient. The BH waxing system is one of the best I've tried (though I have only tried a couple of providers and that is many years apart!). Zara is a stand out from one of her colleagues at another location that I had used before. There, when I left I felt my dress sticking to my legs and I had to shower as soon as I got home. Today I was wearing jeans and on leaving BH and Zara... no sticky legs, totally comfortable, thanks Zara!!

I actually dont like leaving a bad review on any business as I am a business owner myself but after leaving the Brazilian Hut Noosa today I am absolutely gobsmacked. The owner who is also the therapist is the most rudest and aggressive therapist I have ever come across. She was running over 20 mins late so as I had another appointment to get to I asked her to only do my underarms and not the Brazilian. Her response was in 12 years she has never run late and I need to get over it. I told her I was not upset but I had another appointment to get to so I am happy to just do my underarms. I will not repeat her words back to me as I dont think it is appropriate to put on social media. Even though she did not charge me for her 2 mins of waxing, as she basically kicked me out I will never return to this salon again. The owner seems to have severe anger management issues in which she should not take out on her clients. What a disrespectful unprofessional therapist who obviously does not value her clients.

I sent the following via the contact page on the website and messenger, the only mediums of contact I could find. I never received a response:

Let me tell you about my experience this morning voluntarily having another woman brutally rip hair from every surface of my body. A privilege I pay for. A ritual I choose to go through on a regular basis for the entirety of my life. The women that do wax me are intimately close to me. I am usually mostly naked while they pull, push, slather and rip. They will readjust the flaps of my genital and pry apart my back cheeks. They freely contort my body to the position they need in order to get the best access. And then their hands touch most parts of my skin checking their handy work as their faces simultaneously peer slightly closer than personal space allows to inspect every inch for rogue hairs. I’m sure you would prefer to describe the process using less crude language, however given this is essentially what so many women subject themselves to. I think it’s ok to call it what it is. We’re ok with it.

I feel that it’s not inappropriate to be greeted by and told the name of the woman who’s about to get to third base with me. I also feel that there is a level of polite chit chat that, whilst may appear personal; how long have you been doing this, why did you decide to be a beauty therapist, is actually, in context, a normal part of social etiquette.

My body is a beautiful and personal thing. Whilst respect and professionalism are essential, and an overly friendly approach may deter some customers, the cold clinical detached experience I just had made me feel like a was a slab of meat laying on the table being prepped with salt and rosemary to be spit and roasted.

The question that started it all:

Have you ever had to do the whole murkin, pubic styling craze that happened?

The what?

A murkin, you know, pubic wigs.

She laughed and told me that I didn’t know what I was talking about and that nothing like that existed in Australia and that if it did, it was one salon. She’s lived everywhere and been doing this for 30years and knows better. Brazilian hut is a speed waxing facility. If I want that kind of thing I need to go to a salon.

No I replied. I don’t want that. I was making conversation.

You don’t need to know where I’ve come from or what I’ve done. You just need to know that at Brazilian hut we are a researched chain and we have systems....

Excuse me? Your hands are presently holding my leg up, while the other one flails in what resembles a tree pose so that not only is my genital visible, it’s open and exposed enough that if you sneezed I could be a risk of an STI, while you prop my back cheek to the side and slather wax on my butt hole, crack, cheek and whatever else you may find down there and I have no right to know that you are a human being with compassion, thoughts, ideas and a life beyond these four walls!?

My response was to instantly want to close my legs and cover up. I felt vulnerable and exposed in what is usually a fairly routined appointment. I have been doing this for 10 years, I’d hate to think how an 18 year old first timer would feel attending your huts.

I don’t even think it’s this poor woman’s fault for being so disconnected. I made several attempts to reframe or explain or start over conversations. I needed to feel safe and so I gave every opportunity, thinking perhaps I just hit a sore point. The replies, much like the waxing, were mechanical and automated. I know that you have existed for 12 years. I know that your staff are trained to greet with the same dialogue checking what and how much is being waxed. I know that conversation is not encouraged and this is based on the research. You have systems and processes. You are a highly researched company who thinks women value expediency and not being engaged in conversation. And that may be true, however I engaged the conversation, which means I wanted it. There’s clearly no room in the handbook to accommodate customers or waxing professionals to be independent, free thinking individuals. How do I know this? I asked her. I was told the above speech again for the fourth time. This time I was made aware that you also must do surprise mystery shops on your staff. I suspect she thought I was one because she was quite proud that she could detect and avoid this line of questioning and stick to delivering a super speedy wax to the highest standard. And so I don’t think it’s this woman’s fault. I think that as a business, in an effort to deliver a consistent service that aligns with your research, you have intimidated your staff to such a degree that you’ve created a tribe of detached, impersonal, paranoid robots.

A little bit of sensitivity to what is actually going on in the room goes a long way and I have experienced this from your staff. That’s why I signed up for a membership. Because when I expressed that I was anxious about having my eyebrows done on a previous visit, she assured me she’d approach it slowly and less is more. She explained how professional the team were and a little about where she’d personally come from to validate that she was in fact a reputable authority on these matters. She said that the eyebrow makeover would be such a great experience and I needed to trust them. It’s taken me 6 months to get the guts to book and I then cancelled today’s eyebrow makeover because I didn’t trust her. Despite expressing my anxiety and asking the process of what was going to happen, she gave me an automated sales pitch. Not a reassuring, honest and genuine conversation that adults should on occasion engage in. I continued to probe for more info. Not only was I made to feel like my questions were stupid (no question is ever stupid, EVER!), I was told to google the ingredients.

Again, excuse me!? You’re a trained professional putting chemicals on my face and you don’t know what the active ingredient is and think I’m being ridiculous for asking the question. That’s how people’s faces get burnt off!

I wasn’t allowed to hold, touch or read the package of the dye and for the second time in a 30min booking, I was advised to go elsewhere. Clearly I’m not a wanted customer because I don’t meet the psychographic profile found in your research.

And so I’m writing to you. Because as a local business, I’d like to see you be successful and given you’re one that is so concerned with research, you perhaps would appreciate my feedback; your staff training needs updating, your research needs questioning, or if in fact, I’m not he right kind of customer, your positioning strategy is not targeting the right customer. And above all, you need to give your stuff so much more love.

This woman, while brutal, abrupt and disconnected, was indeed very good at her job of removing hair. However I perhaps would have preferred to not feel defiled in he process.

I’ve taken the time to write to you, I’d appreciate the time to acknowledge you’ve received it.

I have been going to Brazilian Hut Mooloolaba since they opened thirteen years ago. Great staff, great service, great products.never have to wait. Wouldn't go anywhere else on the Sunshine Coast.

I have been having waxing done for over 30 years. This particular therapist asked me not to watch her. Told me just to trust. She was very quick and a little rough. After, i was not give the opportunity to check - just told to get up and out. Unfortunately she was not as good as she claimed to be as she missed areas. Overall experience, Unpleasant. Would suggest look for somewhere else.

Had over 20 years waxing continuously, at many many salons. There are mostly only two types of reviews on here if you notice: 5 star and 1 star. The poor reviews seem to find issue with the pragmatic and speedy approach to removing pubic hair. This is not a beauty treatment folks. It is what it is. Faster the better. I like the "no sh*t Sherlock" protocol they use. And I have found the girls very good at small talk, with good attitude. This has been my experience for dozens of visits. Highly recommend. Brisbane based.

They pride themselves on being specialists (so I had read) uhh I don't think so... All the "specialist" did was talk about her depressive life and all of her problems whilst it felt like she was taking not just my hair but the skin off on me down there...! It was evident the staff did not want to be there and as a customer that was a horrible experience for me!
The staff are rude, they don't look like beauty therapists, no make up white jeans or tights or something and white jogger looking shoes.?!. the salon was so untidy looked like it hadn't been cleaned in a week! The towel on the bed had holes and what looked to be stained there was wax everywhere on everything and I just felt dirty being there!
Using the same strip on me the whole time with that white hot wax stuff and the pink stuff used on top absolutely killed me felt like she was ripping layers of my skin off absolutely the most brutal way of waxing I have ever had done in my life...?!
Word of advice to anyone out there.... do not be fooled of the word specialist as they most definitely are not.... do not go there unless you are wanting the most brutal wax of your life!

Thanks very much Brazilian hut your service is impeccable, I've been a customer for 10 years starting in Noosa, now in Brisbane I go to the city salon and receive the famous speed waxing at its finest, thanks girls ill be back.

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.