3.8 / 5
Trust Score
4
Reviews
3
Social
3
Featured
5
Technical
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Reviews Analysis
22
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0
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NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 6 authority websites mentions and 0 mentions in other websites
Based on 172 reviews
Smart.Reviews
3.8
22 reviews
Mamma
4
117 reviews
Trustpilot
3.9
33 reviews
Thelawnturflaying.co.uk Review
Home Page of the best value lawn turf grass fitting company in the Southeast of England here you can learn more about why we are so passionate about returfing garden lawns in London Kent Surrey and all home counties
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Last update: Fri, Feb 9, 2024 3:50 PM
The lawn was laid by the turf company in September 2020 and although appeared to be of good quality, we were concerned that the manner in which it was laid was not conducive for it to flourish.
The Ground workers arrived and immediately started to wheel barrow compost and lay it on top of the old turf. I questioned the process, and was told that this was the correct method. I said I wanted the old grass removed and the ground rotavated in preparation for the new turf.
I was told that they never remove old turf and rotavated it into the ground. They continued to rotavated about half of the old turf we were having re-laid. On the remainder they just spread the topsoil compost and laid the new turf on top.
I later contacted the company and explained what had happened and how dissatisfied I was with the process. They emailed a reply saying ‘it is normal practice and that the lawn would be fine’. I sent photographs to them of the remaining grass under the new turf and highlighted the fact that only part of the ground had been rotavated.
Their reply was, ‘we have noted your concern, but the lawn will be fine’. Since that time the area has deteriorated further and where the ground was not correctly prepared, the turf has died off completely.
Emailing them and sending the photos of the degrading turf, they replied that my lack of grass maintenance must be to blame. Apart from watering the new grass in and a few light cuts in Autumn, there has been no footfall on the grass throughout the Winter.
A frustrating and disappointing experience all round with a company who will not accept any responsibility.
#price(3/5) #quality(2/5) #customer service(1/5)
#quality(5/5)
#quality(2/5)
#price(5/5) #quality(5/5)
#price(5/5)
#quality(1/5)
#price(5/5)
#quality(3/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 6 authority websites mentions and 0 mentions in other websites
Thelawnturflaying.co.uk Review
Home Page of the best value lawn turf grass fitting company in the Southeast of England here you can learn more about why we are so passionate about returfing garden lawns in London Kent Surrey and all home counties
Thelawnturflaying.co.uk Customer Service Contacts
No contact details for this company.
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August last year (2020) I had a new lawn laid. This was a gift for my 90th birthday from all my family, right down to my Great Gran children.
The lawn was duly laid by rotavating the old lawn and laying the new lawn on top. Alarm bells did start to ring when they were 25 turfs short (and blamed me!) even though I had given them correct measurements (don't expect them to come and measure up themselves). It took almost 3 weeks for them to lay the missing turfs.
I have to say that when it was finished it looked so lovely and nice and, I was extremely happy and proud of it.
A few months after being laid my lawn has turned into a complete DISASTER. The lawn is lumpy and bumpy all over with the grass dying out in patches.
All of my emails to them requesting help had negative delaying responses, ie; they want photos, then more photos etc.
They will not come and have a look for themselves, or have one of the lads on his way to other sites to check on the problem. You can't get to speak to them at all, its all by answerphone, then you get a reply by email. Their last email contained the following , I quote "a lawn is a natural changeable product which does require an amount of aftercare on your behalf or it will suffer, which unfortunately in this case it has."
They could never be so WRONG in this respect. I have followed all of their instructions to the letter.
In all my 90 years I've never come across a worse company. It appears they take your money then say it's your fault.
Other lawn laying companies have told me that you don't lay new turf on top of the old lawn even if it is rotavated, because that poor preparation leads to all of the problems that I now have.
I have paid a large sum of money to get a nice lawn to be proud of, but I now have a lawn that is actually WORSE than the old one and resembles an underground rockery! I now have to pay someone else to put right what I trusted this company to do right in the first place.
If you are thinking of getting a new lawn laid, my experience should tell you to LOOK ELSEWHERE.
2 years ago
review by JamesSnelling
#price(3/5) #quality(1/5) #customer service(1/5)