The Tool Warehouse Reviews (3)

Ordered tools with afterpay, three weeks later still no tools

I ordered a heater element for a inferred outdoor heater. The element arrived broken.
I contacted customer service to make a claim. Customer service never followed through with a replacement element or returned calls or emails.
Was forced to claim through my credit card company.
I do not recommend doing business with The Tool Warehouse.

First the advertising for a Makita recip 18 volt Lithium ion battery powered saw lists among its features on their website, a battery.

No battery was shipped with my saw.

Second in contacting their customer service.com e-mail page, I received and undeliverable message. Twice.

This saw without battery is available practically everywhere for 70.00. Toolwarehouse charged 100.00 which is why I bought it.

I will call monday since they are not responding to my e-mail seeking either the battery or a complete refund including ALL shipping charges. Their inovice says discrepancies must be reported within 5 days and they charge a restocking fee.

I wouldn't deal with this company ever again, and will attempt to have my charge card company refund my purchase price since they offer this for disreputable companies that accept their card.

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.