thewarehouse.co.nz

3.1 / 5

thewarehouse.co.nz

3.1 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.1 / 5

Trust Score

1.6

Reviews

3

Social

5

Featured

4.5

Technical

Is thewarehouse.co.nz legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Business is mentioned on Wikipedia
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

22

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Personal Styling - Clothing Boxes trunkclub.com
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Trust score (5/5)

We help people build better wardrobes Work with a personal stylist online or at a Clubhouse to find clothes that fit your lifestyle and budget

Marmot marmot.com
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Trust score (5/5)

Shop the official Marmot online store Maker of performance outdoor clothing and gear for travel hiking camping winter sports and more - Marmot Marmot

maurices maurices.com
5 5

Trust score (5/5)

At maurices we offer a wide selection of womens clothing from sizes 0-24 including jeans tops dresses and more Free shipping on all orders over 50

Zenni Optical zennioptical.com
5 5

Trust score (5/5)

Check out the largest selection of affordable glasses online including prescription glasses and sunglasses for men women and kids

Levi levi.com
5 5

Trust score (5/5)

Die offizielle Levirsquos DE Webseite hat die beste Auswahl an Levirsquos Jeans Jacken und Kleidung fuumlr Maumlnner Frauen und Kinder Shoppe die Kollektion noch heute

Dockers dockers.com
5 5

Trust score (5/5)

Die klassischen Dockers Hosen sind vielfaumlltig modern und zu jedem Anlass das Richtige Ob fuumlr das Buumlro Freizeit oder Outdooraktivitaumlten Top Qualitaumlt und einfach zu kombinieren Jetzt online bestellen

Tobi tobi.com
5 5

Trust score (5/5)

tobi.com

SaleHoo salehoo.com
5 5

Trust score (5/5)

Wholesale Supplier Directory Search 8000 verified wholesale and dropship companies for low-cost product sourcing Especially designed for eBay and Amazon sellers SaleHoo is the most trusted dropshipping portal on the web since 2005 Helping thousands of people start and grow their online stores through our actionable guides tutorials active community forum market research tools and massive list of verified low-cost suppliers

Gemone Diamond
gemonediamond.com
5 5

Trust score (5/5)

Find the most precious Diamond Jewelry at Gemone diamonds. If you want an outstanding and eye-catching piece of jewelry, Gemone Diamonds is the name you should vouch for. Gemone diamonds has a variety of natural Diamond luxuries like engagement rings, wedding rings, promise rings, earrings, bracelets and hip-hop jewelry at rock bottom prices. The best thing is that from any location in the world, you can spice up your style with the excellent products from Gemone Diamonds.

groovelife.com groovelife.com
5 5

Trust score (5/5)

Groove silicone wedding rings change the game with their breathable patent pending air grooves, two part design, comfort fit, & low profile. Learn More

Based on 39 reviews

Smart.Reviews

3.1

22 reviews

Trustpilot

2.8

17 reviews

Thewarehouse.co.nz Review

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Thewarehouse.co.nz Customer Service Contacts

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Last update: Wed, Mar 9, 2022 9:13 AM

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Thewarehouse.co.nz Reviews & Complaints (22)

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delivery 1 /5

refund 1.4 /5

customer service 3 /5

Click and collect service is ridiculous. Been over a 20 days and I'm still waiting! I totally understand with covid19 there are expected delays but some form of communication would be professional. Ive sent 2 emails and received no response to either and then had to wait on the phone for 1.5 hours, just to get hung up on. They had bought up my details so could've called me back but didn't... The whole process is Very disappointing
1

3 years ago

review by Z. C.

I recommend not using click and collect. It’s been nearly a month since I placed my order and I have received no communication from them even though I have sent numerous emails. I fully understand with covid19 there are delays but you need to communicate this to customers who have placed orders. I have emailed asking for a refund as I have since bought what I needed at another store. I’m still waiting for my refund. No other major companies are having these big delays so there is no excuse.
1

3 years ago

review by C. Q.

#refund(1/5)

This is genuinely the worst excuse for a New Zealand business ever no one in store is helpful, their online store is a mess - they need a new web developer; and if THEY screw up your delivery YOU have to chase their delivery company up. It's such a long-standing business that you would think they would move forward in a good way? But all they've done that I've noticed in the past decade is remodel their stores to a glaring white colour and started a cheap mobile company - without the customer support to help people when they need it.
1

3 years ago

review by X. N.

#delivery(1/5)

On the 3rd of june we purchashed a queen size matress an bed frame. After many calls we finally recieved our matress on the 16th june but no bed frame, i have called many times to chase it up as we have not recieved any updates by email or phone at all. The service has been terrible. Would not recommend buying a bed from the warehouse online at all. We are still waiting till recieve the bed frame an its now the 19th june
1

3 years ago

review by B. E.

Hideous Click and Collect system ??? I received an email to say my order was ready for collection ..I turned up to find one of the items had gone missing in-store !!!!! No where to be found ..???...it was for my daughter's upcoming birthday ??.. item refunded however extremely frustrating and a complete waste of time ??
1

3 years ago

review by I. P.

#refund(1/5)

Jakob at Tauranga crossing Warehouse served my 10 year old and I and went out of his way to make sure the birthday invitations we were printing were perfect for us, helpful, informative, and really happy to serve us he made our visit a really good one.
5

3 years ago

review by Angela

purchased a childs toy as click and collect. There were 3 different varieties with the same bar code but nowhere for me to choose which one of the 3 my grandson wanted. I was told that i just had to accept whatever one I was given!! Pretty poor when I'm The customer paying upwards of $70 for an item I can't choose. Service is abysmal!!
1

3 years ago

review by Catherine

I went to pay my layby in full today 245$ worth of toys and got told it had already been taken back I had until the 25th today is the 24th I felt so embarrassed I told them not to worry as I thought it was the 25th and just relised its only the 24th I so dam annoyed it was only a 10 deposit but not the point I had the money I saved today to pay
1

3 years ago

review by Tania

Another company blaming covid. This company advertised but couldn't find stock. When it was received it was damaged after waiting 11days to receive it. Couldn't get hold of anyone and finally when I did they told me to take the item to nearest store. (At my cost of course.)And how long would I have waited for a replacement. They say you get what you pay for and this company proves it big time. Communication is near impossible as is getting your goods. Buy new you expect new. Would rather pay extra for better. My advice would be to put some thought into your purchase before buying. You get what you pay for. (eventually. Not.)
1

3 years ago

review by L. O.

I purchased a Keurig from this site back in April, never got an email confirmation, it was delivered under the wrong name (but my adress) and the sender was a person with a home address, not WeWarehouse and was in a JCPenny shipping package. I thought "crap I have to give this back somehow", without even knowing it was my order. Something told me to check the package closer and it ended up being my Keurig.... but in the wrong color! I was super confused and went to the WeWarehouse website and their phone number was disconnected, and when I sent an email to their email, it bounced back immediately because it was fake. SO MANY RED FLAGS. Luckily I paid through PayPal so I filed a dispute. But they closed in favor of the seller. I reopened the case and FINALLY, months later, I received my refund AUGUST 6th. Completely ridiculous. The whole thing reeks of a scam. I wish we could get the site shut down.
1

3 years ago

review by Y. T.

#refund(1/5)

Both ‘Click and Collect’ and Delivery options are horrible! 1. I haven’t picked-up my items but the status are already “collected”! I had to go back and forth to the store to check. Phone lines and emails are being ignored. 2. Chose ‘Delivery’ option on my next order, upon checking one of the biscuits package is already opened! Now will have to go back to store for a refund. What a waste of time! 3. Most of the products paid online were no longer available so warehouse made a refund. They gave me free delivery for my next order only to find out they will refund again due to ‘out of stock’!!
1

3 years ago

review by U. P.

#delivery(1/5) #refund(1/5)

Why does it take a huge nationwide company weeks, and weeks, and weeks, to send multiple parcels for ONE order!!!!!! DO NOT SHOP ONLINE, or you might just go insane waiting or trying to phone somebody, who clearly doesn't give a rats!!!!!!
1

3 years ago

review by Gary. Wellington NZ

Appalling service - placed a simple click and collect order on 28 APRIL and have had no communication at all, and it's now early June. They don't respond to emails - I've sent 3. Went into the store and they refused to help and told me to phone the help line - I told them there was a wait of over 1 hour on that line, and they said that sometimes it was 2.5 hours (as if that isn't unusual). I've tried 'chat' but it's not operating, and there's no reply via Facebook. So I can't get my item, but also can't get a refund. Appalling service - and Covid 19 is no excuse, not for 6 weeks of delays and a 1 hour wait on the phone - no other large retailer is doing this badly.
2

3 years ago

review by Deleted User

#refund(3/5)

For crying out loud I placed an order on the 3rd of May... You won't answer the phone, you won't accept an online chat. I haven't received my stuff. I can't even send an email have tried this is ridiculous... Not one bit of communication from you guys.. I used to love the warehouse now I just think you suck!.. I understand the backlog but it doesn't take 5 minutes to send an email stating( hello we've received your order etc)
2

3 years ago

review by Kimi J.

Pathetic service at the manukau warehouse store... we waited at the jewelry section for more then half an hour, told someone will be with us ages ago n they weren't even busy... more like 0 customer service.
1

3 years ago

review by Deleted User

#customer service(3/5)

WARNING: Brought a 65 inch TV 5 months ago and it got damaged. I tried to get it repaired/replaced I even said I would pay for the repairs but they were useless and could not help me in any way. I now have a giant paperweight which I don't know what to do with. I will not be buying anything from them in the future.
1

3 years ago

review by Andrew Pinfold

They are the general go to shop, as they sell most items in Nz, Similar in that sense to Argos in the UK? However their internet site is poor, as descriptions are almost none existent, and having to pay to get your goods delivered to their store , is a joke. That is called the cost of business.
2

3 years ago

review by Matthew Cook

I just want my order cancelled, and you can't seem to get that right either... hours on the phone, endless emails.. which computer generated replies, absolute shameful lack of customer service, just take our money, blame covid 19... I want my money back...simple
2

3 years ago

review by Cathy Norris

#customer service(3/5)

I placed an order about 5 weeks ago said it’ll take around 7-14 days to receive tracking details and I’m still waiting currently sitting on the phone line still waiting for them to answer and it’s been an hour and 50 mins ? get onto it warehouse SHOCKIIIIIING!!!!!!!!!!!
1

3 years ago

review by Kiitah Y.

I places a order on 5/10/2020 and received it to ny on 5/16 Very fast shipping
5

3 years ago

review by Deleted User

Thewarehouse.co.nz Review

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