thinkmoney.co.uk

4.6 / 5

thinkmoney.co.uk

4.6 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.6 / 5

Trust Score

4

Reviews

5

Social

5

Featured

5

Technical

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Reviews Analysis

62

reviews

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0

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Thinkmoney.co.uk Review

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Last update: Wed, Mar 9, 2022 1:37 AM

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Thinkmoney.co.uk Reviews & Complaints (62)

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customer service 4.3 /5

on-time

Absolutely useless and when I asked if I could speak with a supervisor they refused until I insisted. I phoned to close the account but said I couldn't until a new security password was sent out as I had incorrectly put it in 3 times which is very strange as I have never tried accessing the account after setting it up. After insisting I speak to a supervisor, and one wasn't available which was a blatant lie as the lady was advised by someone who obviously was one. they texted me a password and if by magic the account was closed,.
1

3 years ago

review by michael KEVIN anthony

I applied for the credit card through thinkmoney thinking I wouldn't have a chance of being accepted because of my credit rating I answered a few simple questions online about my employment and earnings and so on then within seconds I was told I would be 100% accepted for credit then it showed me various credit cards from different companies capital one etc it was so easy now I get a chance to rebuild my credit rating.
Many thanks
5

3 years ago

review by Mr Magee

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

It’s was really quick and easy to apply for the card ... plus received it with 5 working days.
5

3 years ago

review by Miss Coleman

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

useless, still not received card 2 weeks later.

Only £200 limit, PayPal gave me £1500 Instantly. How are you able to stay in business?
2

3 years ago

review by X. R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was really apprehensive at the beginning of the call as making the decision was a big step and I didn’t want to be judged for failing, Tom put my mind at rest as soon as he started talking, remaining polite and respectful ,he was completely understanding of my situation and I could tell that he really wanted to help me. He was clear with the information he gave me and I never felt pressured to do anything I didn’t want to do as Tom was clear that it was advice and ultimately it was my decision.
5

3 years ago

review by U. L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have only been able to give the team a 4/5 rating as I have only just become a customer of theirs. So far the knowledge and, service has been invaluable. Ryan Greenhalgh knows his stuff.
4

3 years ago

review by Mr Warren

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Received my card in 2 days.
5

3 years ago

review by X. Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The application process was effortless due to the Capital One connection was updated promptly and the card came within a week. Contactless card is a bonus and it’s welcomed everywhere.
4

3 years ago

review by F. E.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Accepted my credit card with 200£ limit as I’m only 19!
Grate way to start building my credit score up ! Amazing company thank you.
5

3 years ago

review by Miss Franckevic

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Have been banking with them for the past 10 years and the customer service has always been very good. Having a managed bank account makes things so much more convenient. Also the new app is fantastic. My only gripe is if I have to pay in cash to my account I have to do it at the post office which although is very convenient with the use of the barcode, isn't generally as good as paying into a normal bank.
5

3 years ago

review by P. J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I can say they help with all financial issues and guide me to a better understanding of money
4

3 years ago

review by Mr Atkinson

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I have given 4 stars, very pleased to receive my card however there is a problem when I go to make online purchases, when asked for a one time passcode, they do not reach my phone.......this is currently under investigation
4

3 years ago

review by X. A.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I recently got a credit card of them never had any credit cards or loans before so my credit rating was low, but they gave me a card with a low spending limit to get me going where others would refuse you. Would definitely recommend to other people.
5

3 years ago

review by Mr Whittaker

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have recently began an iva with freeman jones and have completed my first payment. After reading many negative reviews about the company about extra fees coming to fruition at the end of the IVA; i am quite apprehensive about this and am hoping myself and many others can have a stress free and seamless experience. So far i spoken to a great team of people who were very friendly and non judgmental.
4

3 years ago

review by R. Z.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I was kept on the phone in total for an hour and a half being passed via 4 people, repeating everything 4 times, to end up being told I needed to phone lenders myself. Although assistants were polite and eager, remember they are sales operatives - that's their job! End result, waste of my time and no further forward.
1

3 years ago

review by G. M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The process was OK, the service, I can't comment on as I spoke with no one I recall. The limit is rather low but since it is purely for building a history, it is good.
4

3 years ago

review by R. V.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Only one hour on the phone with Rahul Patel and all my stress and heaviness lifted of my shoulders. Amazing customer service . No judgments as promised on website . And full understanding . Thank you .
5

3 years ago

review by Miss Deimante

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I cancelled this card on the same day as I applied for it.
It still arrived!!!!
1

3 years ago

review by Mr Mead

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I contacted FWG after I hit financial troubles following the COVID-19 situation. The support and advice I was given was much appreciated and they helped me quickly manage my financial situation.
5

3 years ago

review by O. Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Put me totally at ease and didn’t judge me at all
Plan now in place
5

3 years ago

review by T. P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Thinkmoney.co.uk Review

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