ThriftBooks

3.8 / 5

ThriftBooks

thriftbooks.com
25 Reviews
3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

Trust Score

2.2

Reviews

5

Social

5

Featured

4.5

Technical

Is thriftbooks.com legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Linkedin account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

25

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0

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0%

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Thriftbooks.com Review

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Last update: Fri, Feb 9, 2024 4:04 PM

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Thriftbooks.com Reviews & Complaints (25)

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delivery 5 /5

price 2.7 /5

quality 3.3 /5

refund 1.3 /5

customer service 3.3 /5

I paid almost $20 for express shipping to have a book shipped within a certain time frame. I did not arrive within that time frame so I requested a refund for the express shipping fee. My email to them clearly was not read because they replyed with a stock email about how long standard shipping takes. I have emailed them again and perhaps this time they will read the email but I will not be ordering from this seller again.
1

3 years ago

review by Simone V.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

My first time ordering from them my 1 book took over a month to arrive & when it did it was the wrong book. I am currently again waiting on an order that has not arrived & it's been over a month. Their tracking numbers for their packages show nothing on the usps website. Just seems shady & untrustworthy to me at this point. Will be looking for my books elsewhere.
1

3 years ago

review by Jeremy M.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

I bought 3 books in the beginning of june, and it seemed to be lost in transit, so i reached out to them asking if my order could be resent. I really wanted my books so a refund was not my first choice. They came back saying none of the books were in stock anymore and they said I would get a FULL refund. I had ordered 3 books, my total was $18.11. When I got the refund it said they only refunded me $10.15. Its just 8 dollars no biggie, but I wanted to know WHY at least. So I reached out again. They tell me they only refunded me for the item I didn't receive. Now I bought all the books as one order and received ONE tracking number. The package never reached me it was lost, so tell me why they think I received my other two books and i'm just missing one. So I reach out AGAIN, explaining their reasoning would make sense if i at least got the other 2 books but I didn't get any of my books. Then they said they would issue another refund for the rest of the items, but when the refund came in it was only 3.98 (the price of one of the books I was missing.) They said they would give me a full refund so i was expecting my full 18.11 back, so you can see im upset when i only got 14 bucks back total.
1

3 years ago

review by Mara Q.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

When my local library shut down, I thought I'd go crazy not being able to read during the pandemic. I luckily found this site and have ordered multiple times. Everything has been exactly as ordered, and shipping was pretty quick. I'll continue to keep ordering since I love to read, and am totally happy with the books and service.
5

3 years ago

review by Kimberly J.

#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)

I have ordered from ThriftBooks several times, typically ordering 5-6 books at a time. The books are always as described and very affordable. If anyone has encountered any issues with the quality of their books, I would guess they didn't read the description. Also, the workers ship the orders very quickly and you're able to track the order. I just had another delivery and all 5 of my books are as described and arrived very quickly.
5

3 years ago

review by Caitlyn A.

#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)

I have ordered 20 books so far. Extremely happy. Really good for finding older out of print books. And even some newer books at a great price. Stop complaing you're buying used books they're not going to be perfect.
5

3 years ago

review by Charlene B.

#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)

I ordered a few books there and they all came great plus the shipping was free! I had also put my shipping address wrong, and I emailed them. An employee responded very quickly and fixed the issue for me with no problems! I don't know why a lot of people on here have said customer service was awful, but my experience with them was great! I really recommend this company! :D
5

3 years ago

review by Alexa W.

#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)

PayPal link wouldn't work after multiple tries. "Chat Now" on support page doesn't work. Unable to delete my account. Does this tell (smell) you something? No time or energy to spend on time wasting scam sites. If they don't know how to do online business, they don't deserve my order. I see there are numerous 1-star complaints. Strongly suggest that users check out ThriftBooks BEFORE doing any business with them.
1

3 years ago

review by Lawrence W.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

I received the wrong item. Not even close to what I was told would be shipped. A refund was issued (may take 2-5 days) because the original ordered item is no longer available?! So I assume someone else wrongly received my order and vice versa. Thriftbooks what are you doing? You need to do your customers right. Sure, I can just find another and purchase it, but what does that say about your company? This is basic knowledge of customer service and life in general: NO ONE likes unmet expectations.
2

3 years ago

review by Kommander K.

#delivery(2/5) #price(2/5) #quality(2/5) #refund(2/5) #customer service(2/5)

Had difficulty creating an account. When help was requested so I could pay for & complete, some wacky statement was forthcoming. When books were bought from them via ebay all went well. Direct purchase no good.
1

3 years ago

review by Roberta S.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

Ordered 5 Sudoku books and one was not useable. Of the 300 puzzles, only FOUR were not completed. As for the other books, they looked as if a child used them as scribbled books. Not worth it. I bought from Book Outlet in the past, and they sell NEW at same price as thrift books. You just have to be patient because you may have to wait till your book is in stock.
1

3 years ago

review by Francis P.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

I have order from the website countless times... I received my two books i ordered... God debris and dianetics... Both in perfect condition, however there ia a $#*!ing band-aide on my book cover... OUTS DIRTY AND USED... and considering everything going on... THIS WAS $#*!ED UP. I WILL NEVER ORDER FROM HERE AGAIN. BUT AT THE END OF IT ALL, YOU GET WHAT YOU PAY FOR I GUESS
1

3 years ago

review by Tamika M.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

Ordered a book, Pet Semetary, book arrived with no dust jacket. No where on the site did i see information that would let me know it was missing. Asked to return and the site sent an email that showed an icon of a book beside the book title. This icon means that the book has no cover. How im supposed to know that... no information about icons on website, Also no icon when i look at the order myself. So you have to purchase a book to find out if it may or may not have a dust jacket. All in all, misleading information and not helpful website or staff Example* These pictures, harry potter book mentioned no dust jacket, The Pet Semetary i purchased does not, how am i supposed to know that though?
1

3 years ago

review by Jacob C.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

First of all, I have received books from them that were moldy and rated as acceptable. They offer a free book after so many purchases. The free book is equivalent to five dollars. Not bad but I wouldn't give you five cents for one of their moldy books. The last straw was when I had a book in my cart and then I had to step away for a few minutes and when I got back the price had gone up. Stay away from thrift books.
1

3 years ago

review by Andrew P.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

I looked for all of these books everywhere and they were so cheap too! I was so excited for all of the new books and they came within 2 weeks, which I honestly wasn't expected. The books are obviously used, but I am completely fine with that as long as the books are legible. All 7 of my books arrived at the same time and all in one piece, in better condition that I imagined. I AM SO SATISFIED!
5

3 years ago

review by Yvonne Z.

#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)

I really like my books to look nice on my shelf so I go out of my way to buy the highest quality books even if it costs me a little extra. I only received my great condition book (out of several orders where I chose the highest quality option) one time. After a fourth sorely disappointing order I just stopped ordering there altogether. I was paying extra money and still getting poor quality items time after time. If it had been a one time thing, an accident, that would have been totally fine. But this just kept happening.
2

3 years ago

review by Alexis W.

#delivery(2/5) #price(2/5) #quality(2/5) #refund(2/5) #customer service(2/5)

The cost of the book was $23.39 and more than half the puzzles had already been completed! Said used when i purchased it but i figured it just wasn't packaged and maybe had bent corners. Who on earth would sell a book where the puzzles had already been done! Tried to call them and you cant get a hold of anyone. Tried email contact and got nothing back! Do not purchase from this company!
1

3 years ago

review by Marilyn T.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

States that they ship via Fedex when they ship USPS standard, so high shipping charges for very long shipping times. When I inquired about the shipment up front in order to avoid delays, they specifically stated that they use Fedex, then sent through cheaper alternative anyways. When challenged on this, they continued to deceive. Buy your books elsewhere.
1

3 years ago

review by Adrian S.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

While this site offers cheap books and free shipping, it seems their system for book rating isn't always true. The books aren't individually described and I believe that's why I had an issue with quality. Some books were very much worth the money: a cheap book that was essentially new. Unfortunately, I'd rather just spend a little more money on either the book itself or shipping to get what I know is a decent book versus a gamble. Attached is an image of my "Like New" book. While clearly used, it is not as their website states a "Like New" book should be: "An apparently unread copy in perfect condition. Dust cover is intact; pages are clean and are not marred by notes or folds of any kind." Clearly, this book has been marred and is far from "perfect condition." In fact, it's a library copy, too.
2

3 years ago

review by Giralt L.

#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)

This site used a picture of a book with a similar name and then sent the book they actually carried (title is similar but wrong cover and author). I searched by ISBN and it showed the correct book that was needed for my class. Once I got the book, it was a similar title with a totally different cover. I called to ask what happened because I had screenshots of the book I ordered as well as a copy of the ISBN. I was told that they didn't even carry the book I needed and that she was sorry. I was told that I had to pay for the return shipping and a restocking fee. After all was said and done, I lost almost $10 from my pocket because of the shipping and restocking fee. False advertisement and this customer was screwed. Never, ever order from this site! (First picture is what was sent, second is what I ordered. As you can see, they show the correct book, but sent the wrong one).
1

3 years ago

review by Sarah A.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 77 authority websites mentions and 0 mentions in other websites

Thriftbooks.com Review

thriftbooks.com

Thriftbooks.com Customer Service Contacts

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