Timpson

Absolutely poor' 6 weeks ago i took a watch into the shop they said it would be sent away and ready in a couple of weeks..i hear nothing so i go into the shop and snother guys ring hq and they say it will be 4 weeks before i get a quote and 4 weeks before i get it back...told them to send it back and 4 weeks later still not recieved anything back will never ever use them again!!!

I left a full job to work for these jokers Where I worked was a busy store in Telford did everything apart from car key cutting enjoyed going to work there the people who I worked with were lovely the manager at the sainsburys telford who i worked with Rob is a credit to the company the area managers(Adam, Daz ) for the Shropshire area are stuck up and power hungry they do not give you any appraisal they have no compassion for anyone or no empathy considering Timpsons is ment to take you in like your part of the family if you have them to dont bother joining timpsons... The things they expect you to learn in the time frame of one month is unrealistic they give you a booklet for things you should know by each week yet when your getting tested your getting tested for the the hole section... I was told I would be give 4 days to re tested if I failed my contract would be terminated and I was told the publicly everyone could hear I got over half right in the test but because I got 3 questions wrong the test was stopped even tho I said to carry on I passed everything in the practical the area manager expect me to do the ordering of stock as a trainee as on the day of my test we did not have the write colour solo in for the type of shoe and he was like" iv know for so long and I havent bothered to have it ordered" that was and I said" it will do" meaning to show that I can do the practical and he put down in his notes "I am flipping stuff off" the other area manager was no help either they stick together and back each other up they at like bullies in a play ground shocking they should be watched... Also the admin paid me extra by mistake and was threatening court action even tho they was the ones not doing there job right Other than the poor management it was good pay is anit rubbish but training you get fuel paid up front and lunch

My wife took her expensive Skagen watch into Timpsons Tesco Fulbourn Cambs for a new battery to be fitted, they charged her £9.45 and guaranteed the battery for 1 year. big deal as all batteries last for over a year. BUT THERE WAS ANOTHER PROBLEM. The little knob that moves the hands would not pull out, the Timpsons employee mentioned this when he handed the watch back to her. I then took the watch back and the same guy was still there, he told me that all he did was to replace the battery, and the winder was seized before he worked on it. That was rubbish as it was working OK just that the battery had failed. The operative took the back off, took out winder, blew dust out with a puffer, and assembled it again, the winder then worked. Operative said there was a piece of dirt in it!! Poor workmanship, and expensive. If you want a battery replaced go to a proper jeweler or watch repairer. Won't be using Timpsons again.

I have had two really negative experiences with the Dunstable branch of this store. I went into this store to ask if they could cut a security key for me to give to my son. The security key code card had faded and the numbers were not all discernible but the man in this branch said it was not needed and that it would cost £25 to cut. I asked him how often the keys worked - in other words, were they ever cut incorrectly. He looked at me quizzically and said no. Very few customers he said had to return to the store due to mistakes. As far as I was concerned the cost of getting this key cut was expensive so I wanted it done correctly. My son used the key on three occasions and on the fourth occasion - last week - the key got stuck in the door. This happened at about 8pm. I was frantic thinking that I was going to have to call out a locksmith to pay for a new lock. Eventually after about 20 minutes of tugging using pliers it came out bent. The next day I phoned the same store to tell the man what had happened and he was very defensive and said that my son must have damaged the key for it not to have worked on the fourth occasion. My son is not a child. He is a grown man and every other key he has works perfectly fine. I took the flawed key to another Timpson store which was a store and not a portakabin. Two of the staff there thoroughly examined the key and showed me that the key had not been cut correctly. They outlined the flaws to me and told me to return to the Dunstable branch and show them what they had shown me. I went back to the portakabin store yesterday and there was a different man. He was also combative and tried to say that the key must have been damaged by my son even after I showed him the cutting flaws which had been pointed out to me. He also said to me "The key is bent". I responded "I already told you the key was bent from the minutes spent trying to pull it out of the door with pliers". He then asked for my receipt to issue a refund. When I gave him the receipt he asked for a second receipt to prove I had bought a key. The receipt I had given him was the only receipt given to me which had the words "Timpson on and the price - £25". He then asked why I had paid £25 for the key when it was £20. I simply could not believe it. He had a Timpson receipt in front of him and rather than query why I had been overcharged - fraudulently it seems - he queried why I had paid £25 (as if I was in control of determining what the price should be). Then when i presented my credit card - he said "That wasn't the credit card you used to buy the key". My jaw fell. It was clearly the same credit card. He simply had not read the last four numbers properly. One problem after another after another. Firstly the store said they had a no quibble return policy if something is faulty. No they do not - they blame the customer for their shoddy workmanship and want to battle you in order not to provide a refund. Then they overcharge you for the key and then query why you were charged £5 more as if you forced the shop worker to charge you more! This shop also cut a security key which I now understand that are not permitted to do without with the key code or proof of tenancy. Then they query the very receipt that they have given you. I will never use this store again. Never!

I would give 0 stars if I could! Absolutely disgusting company. Engraved a watch for my Fathers 60th Birthday and damaged it in the process. A brand new Skyhawk Citizen watch that they gouged twice trying to repair it after they damaged it initially. Admitted liability but now they know how much they need to spend to replace they are trying to fob me off with a cheque that will not cover the replacement! Having to continue now with legal action against them to get my Fathers 60th Birthday present replaced, which was actually in October, 3 months to get to this point! Very poor show Timpsons, will never use these cowboys again and suggest others not to either!

Do not use the Eastbourne branch awful customer service keys cut on 4 visits also the manager there was very abusive and swearing a lot had my 4 year old with me terrible language will not be returning

I was quoted £42.50, a 3 week delivery time and having to provide a letter of authorisation for a Eurospec MP10 key. I paid £7.50 and it arrived two days later from www. replacementkeys.co.uk.

So I go into the Ramsgate branch to keys cut and the guy moaned the whole way through stating it was his lunch break and shouldn’t be working, I asked him why he hadn’t shut the door and apparently his not allowed to shut the door until 5-30 which I find shocking, so not only does your employee have to stand outside the shop for his break it’s still disturbed as his not allowed to shut the door, so even going to the toilet the door stays open, I don’t know if you as a company think this is fair, not only do you have to take a loan out to get your keys cut you have to listen to someone who really wasn’t happy complaining, and I think he has every right to do so it’s absolutely disgusting that he cannot have a correct break in a whole day,just to suit business needs surely your employees are important??? You need to be able to shut the door with a sign saying that you are CLOSED for 30 mins so your employees can refuel and have a break

I've very happy with my experience at this branch thanks to the exemplary service I received from Dean Fisher. He was attentive, and accommodated my many questions. He managed to source the correct batteries to fit my Hawke IR 4-16x50mm AO Rifle scope, despite it not having standard fittings in the battery compartment. I've not shopped with Timpson before, but I will definitely return to this branch in future. Thank you very much!

We took a watch into the Timpson outlet at Tesco, North Shields on Thursday 27th June, to have a new battery fitted. My husband has a lifetime battery contract for this as we have for most of our watches. When we finished our shop, my husband went to pick it up; to be told - 'it was knackered' - so the assistant had not bothered putting in a new battery, and also informed my husband that he would not be able to get parts for it as it was too old. Although not a terribly expensive watch, it is an Accurist and over ten years old. However, it was a present from his late parents, so of course he was rather upset at this pronouncement. As we were due to go to Newcastle next day I suggested we get a second opinion at another branch of Timpson there. We went to Fenwicks branch in Eldon square; and the chap there fitted a new battery without any problem and it has worked perfectly ever since. Consequently we are extremely dismayed with the cavalier service received from the chap at the Tesco branch; and if this poor service is meted out to other customers, we wonder how many customers have thrown away perfectly serviceable watches on the say-so of such an incompetent employee

Bought some shoe polish in store for £3.95 online it shows the same product for £1.95 I spoke to customer service who said they can basically charge what they like in stores! I think this and the attitude of customer services is totally out of order!!

I visited their Selborne Walk Walthamstow E17 branch to get a replacement battery for my G10 watch and was quoted the ridiculous price of £18.45 for such a small item,i know this as i went to a small store named Tick Tock in Stamford Hill N16 and was charged only £5. The manager for Timpsons whom i was in communication with thinks it is acceptable to charge this price and says it is correct. Guess which place of business will be getting my custom in future.

The Service I received at Timpson’s in Chorlton Manchester was excellent ???????????? Rory, the Gentleman who served me was very polite, professional & genuinely a lovely person. A credit to the Company!

I've just spent £9.99 on passport photos which did not have the required quality.

Shocking service, took a sofa cover to be cleaned as red wine was spilt on it, they said with confidence it could be removed went to collect 3 days later asked if it was successful they guy serving us said well if there’s no ticket on there to say it’s been unsuccessful it will be fine, got home had a look at the sofa cover it looked terrible, went back and they didn’t over a refund, I was just basically told it is what it is and they tried, he told me to go get some vanish stain remover! Terrible company will never use them again,

Anas was so friendly and helpful..... the prices were very reasonable.....I was expecting them to be much more......I went into morrisons to do my shopping and when I got back the keys were ready....my son came in with me to collect and Anas remembered him from when he had been to have his watch fixed a few weeks earlier...and asked him if his watch was still ok.....lovely friendly service...

Went in to the Reading branch with two watches that needed new batteries, one ladies watch one gents. I asked how much the batteries would be and the price was £4.95 for the ladies and £53 (YES £53!) for the gents one! I said I'd have to think about it. So I went to an independent jewellers in Caversham who charged £8.50 for doing the two watches. AND just to show that Timpson are con artists, both the watches have the same type of battery! So the moral of the story is go to your local jewellers for watch batteries.

Once again excellent service from Jason at the nuneaton asda branch. A credit to the company

My Dad passed away on 3rd December 2019. I went into Timpson, Cannon Park, Coventry and was served by Austin. I chose a gold plated plaque for the base of a framed photo of my Dad (to sit on top of his coffin). I chose 4 lines of engraving and to my complete surprise Austin said he wouldn’t charge me for the plaque nor engraving. After such a traumatic month I found this very moving and it rendered me speechless. The plaque was ready within 15 minutes and looks perfect on the frame. What a kind gesture.