Toad Hall Cottages

4.8 / 5

Toad Hall Cottages

4.8 Great
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4.8 / 5

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4.7

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5

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5

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4.5

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Toadhallcottages.co.uk Review

Discover over 900 self-catering holiday cottages in Devon Cornwall Somerset Dorset and the New Forest Feefo gold rated multi-award winning agency

Toadhallcottages.co.uk Customer Service Contacts

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Last update: Fri, Jun 17, 2022 4:09 PM

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Toadhallcottages.co.uk Reviews & Complaints (31)

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delivery 4.8 /5

price 4.8 /5

quality 4.7 /5

customer service 4.7 /5

on-time 4.8 /5

Pink cottage Noss Mayo A cottage not for six people three would be comfortable four at a push.

Toad Hall cottages management are about as useful as a chocolate teapot. They don’t seem interested in problems the customer has in the rented accommodation. They seem afraid to take issues up with the owners just in case they get dumped for another rental company. Their description of properties on their web site does not match reality when they should make sure the property is in good condition and safe before the guests move in.
I believe the place I rented was not marketed correctly, beds were crammed in and there was not enough room or chairs for everyone to sit inside or out.
Gaps between main bedroom bed and door was not enough for easy movement. One room had no windows you could open so nights were uncomfortable plus there was no cupboards to hang or put your cloths. Outside had not been looked after, weeds everywhere, debris over the steps, top and bottom terrace which made the steps dangerous to use. So called Laundry room was a mess and a pile of rubbish left in there. It looked like builders' debris had been left under steps to lower terrace garden area. What little garden furniture there was, it was in a poor condition or broken.
The pub nearby is a bit noisy but acceptable the pub generator/extractor fan runs throughout the day and night, it is too loud to enjoy the outhouse and can be heard at night in the cottage. It’s a poky cottage for six people. The pub is a good place to eat.
2

1 year ago

review by phillip.100

#quality(2/5) #customer service(2/5)

Have booked with Toad Hall for several years now. Cottages are always exactly as advertised and good quality, clean accomodation. Easy to book.
5

3 years ago

review by Y. J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I made an enquiry about booking a cottage for a week that had already been provisionally booked. When the initial booking was not taken up Toad Hall Cottages contacted me to let me know that my preferred week was now available. I was very impressed with their efficiency.
5

3 years ago

review by Kathy Q.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Coordination between the 2 offices in Kingsbridge could be better. Communication between the office and hope cove needs looking at so that problems can be resolved more efficiently.
1

3 years ago

review by Mr Hailey

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The only reason they got 4 was because I had to wait for a member of staff as it was her day off other than that it would have been 5
4

3 years ago

review by O. V.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I booked online on Sunday morning and at the end of the process an Error message appeared. I phoned Toad Hall Cottages and left a message. Shortly after they opened I received a call-back ensuring me that all was well, despite the error message. This was further confirmed by a confirmation e-mail.
5

3 years ago

review by N. B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I feel this request is a little premature, as I don't go on the holiday for another week's time. However, so far no problems. Booking has been trouble free.
4

3 years ago

review by J. Q.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Very helpful and friendly contacting where I am going to stay to allow Mr Bear my guinea pig to come along and enjoy his holiday too.
5

3 years ago

review by Mrs Jane

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Amazing time which is why we have been back for the last 4 years to the same place. Great views and on arrival the cottage always has a welcoming homely feel !!!
5

3 years ago

review by Mr Allen

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

having used them for the last 5 years I would not go any where else, very helpful and nothing is to much trouble great team .
5

3 years ago

review by Mr Laming

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This is the fifth time we have booked through Toad Hall Cottages, mainly for holidays in Kingsbridge Devon. They are always helpful and easy to deal with and the booking process is simple. We leave for our latest break in Kingsbridge in two days time, confident the property we have chosen will be exactly as described. We just need some decent weather so hopefully Toad Hall Cottages can fix that as well.
5

3 years ago

review by M. W.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Have used Toad Hall for over 15 years and will continue to use them as first choice for our UK holidays.
5

3 years ago

review by Mr Edwards

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Have used Toad Hall Cottages four times on the past year, and have never had a problem
5

3 years ago

review by Elaine G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Had 3 days booked at Duloe, Cornwall for a special event. Decided as we were travelling 300 plus miles would enquire about additional cost to extend to 5 days. in the end opted for 7.

Emailed Toad Hall Cottages to enquire and the response and help I received was first class.

All done and sorted, rebooked and finalised all in the space of 20 minutes.Polite staff, very efficient and helpful. Now that's what I call service.
5

3 years ago

review by Mr Twitchett

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Just booked same property for The fifth consecative year. Staff from new forest cottages always obliging, nothing to much trouble.

Please do not make your booking sight on line only.
5

3 years ago

review by K. D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This is the first time I have booked with Toad Hall Cottages, so I am unable to comment on the whole package until next year. However my telephone booking was dealt with very professionally by a very pleasant lady.
5

3 years ago

review by Ms Williams

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This is the fourth time I have booked accommodation with ToadHall Cottages, and on each occasion, whether booking on line, or via the telephone, I have always experienced a first class service. All staff I have dealt with has been courteous, knowledgeable and most helpful.
5

3 years ago

review by Mrs Pollard

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

my third time of booking with Toad Hall, it is only for short breaks to enable me to spend time with my daughter (away from the men in her life!) I have always found the staff to be excellent with the bookings and follow up communications would very highly recommend. Looking forward to our few days away in South Devon
5

3 years ago

review by H. H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Easy to use web site and prompt service.We have used toad hall for many years, since the early 1990s, and have always been impressed with the accomodation they offer. places are clean and well equipped ..
5

3 years ago

review by Mrs Squance

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have booked quite a few properties with Toad Hall over the past few years. As we have a small dog we find this limiting with lots of providers, we have found that the selection with Toad hall is excellent and we do not feel like we have to choose from the bottom of the barrel. There is always an excellent collection of quality properties. The booking process is very easy and they are always very helpful if the need arises.
5

3 years ago

review by Marion And

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

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Toadhallcottages.co.uk Review

Discover over 900 self-catering holiday cottages in Devon Cornwall Somerset Dorset and the New Forest Feefo gold rated multi-award winning agency

Toadhallcottages.co.uk Customer Service Contacts

No contact details for this company.

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