tobycarvery.co.uk

4.1 / 5

tobycarvery.co.uk

4.1 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.1 / 5

Trust Score

3.1

Reviews

5

Social

5

Featured

4.5

Technical

Is tobycarvery.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Instagram account found with large audience
  • Business is mentioned on Wikipedia
  • We found several negative reviews about this site
  • Facebook account not found
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

15

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

Based on 623 reviews

Smart.Reviews

4.1

15 reviews

Trustpilot

2.5

608 reviews

Tobycarvery.co.uk Review

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Last update: Wed, Mar 9, 2022 1:38 AM

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Tobycarvery.co.uk Reviews & Complaints (15)

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price 4 /5

customer service 1 /5

Toby Carvery in Speke , is no better than going to a drive in. Poor sloppy service. Meats dried , over cooked . Vegetables undercooked. Cramped cubicle seating . Wrote to customer services. , the response was a could not care less attitude. Would never recommend.
1

3 years ago

review by Linda Moore

#customer service(1/5)

Attended with family, food was lukewarm and meat fatty. Toilet facilities very poor, one out of action ,two had wet floors and grubby sinks, accessible toilet dirty, sink grubby, hand dryer not working and emergency pull tied up out the way! Spoke to staff member, but he didn't seemed too concerned, " I will have a look later"... Disappointing as its hard to find an accessible place to eat where there's room to manoeuvre and toby has usually fitted the bill...
1

3 years ago

review by anon

Fabulous food! (reading,berkshire) shame the waitress was rushed off her feet!! food always above standard but in my experience the only thing letting this restaurant down is the lack of staff on the floor, always a big que to get the food then you encounter a waitress whom you almost too afraid to ask anything off, on my last experience the stress off this situation was clearly apparent and actually spoilt the experience of eating out, a shame as the food is sooo good!
1

3 years ago

review by B. D.

Love this place. Not cheap but not overpriced either, fantastic Sunday dinner, huge variety of foods, unlimited veg and potatoes to fill your plate. Large collection of condiments to compliment your food including cranberry sauce, mint sauce, apple sauce, mustard etc.
5

3 years ago

review by Geogette bellamy

#price(5/5)

Terrible staff. Luke warm food. Also an £85 parking charge that they DO NOT tell you about in the restaurant!!!!! If you are LUCKY enough to spot the sign on the way out and go back inside, when the waitresses have finished talking they point at the bar and say they is a tablet in there to put in your reg!!!!
1

3 years ago

review by Paul Malcolm

This used to be a local haunt for me, living in Hartlepool. Sadly, as shabby as it was prior to the refurb, standards have gone down in most other ways, since. I went on the evening of Fri 24th Jan 2020, after a long break from it. It was unusually quiet in comparison to the past. Even so, there was one person at the reception desk, checking his computer, then escorting his customer to their table, while the queue just got longer. He should have dealt with the checking in, while somebody else, did the ushering!! When he seated us, he said the waitress would be straight over to take our drinks order. Nobody appeared and so after 10 minutes, I returned to him, and he himself, took our order. The 5 of us, went to the carvery, and on our return, still no drinks, they did finally arrive, shortly afterwards. We felt that there were too many potato/pasta choices, and too few vegetable ones. The food wasn't that hot, especially the vegetarian gravy. In our opinion, there wasn't any sign of the old efficient management/serving staff. Could this be part of the reason for the dwindling standards!! Had it been busy, we would have understood more!!
2

3 years ago

review by I. Q.

well I have just had a very nice lunch with a friend at the toby carvery id almonsbury Bristol, and it was very good and the service was very good staff were , smiling and it made the place happy to dine in.will be going again
5

3 years ago

review by mr r.c.rowe

Poor customer service and bad food, microwave dinners have more appeal. Will NOT be going to Toby's again, I advise everyone to spend a bit more by going somewhere else. If you do decide to go with the kids make sure you ask for a childs plate because they dont offer one even when they clearly see a child with you and there are no signs to state you need a childs plate to avoid an adult meal charge!
1

3 years ago

review by P. L.

#customer service(1/5)

Ok we had a take away , but still had to go into it as I had a voucher . No big deal infact it was better as I got to choose my own meat and veg it was sooooooo yummy infact they gave me an extra takeaway carton for my veg so we have enough food for tomorrow as well ! The only down side is the deserts are a lot of money for what you get and should be cheaper as they are takeaway also only a tiny bit of custard so overpriced and small portions . So that’s why I gave a 4 x
4

3 years ago

review by LT

#price(4/5)

The price for a carvery meal is excellent and the service is good. However at our last visit we were shown to a table where there was lots of food on the floor, undoubtedly left by children. Also on the table next to us a toddler was eating food not from a plate but direct from the table which was slightly riotous and pretty non-appetising!
1

3 years ago

review by K. V.

#price(3/5)

So I booked a table for two for Sunday lunch and arrived to find a 20 deep queue waiting to be booked in. There was chaos with no one filtering out the booked from non booked. But that did not matter because even if you go to your table you would then have to wait an hour for the food. I complained to Toby and their response was sorry but staff had gone off sick etc etc. No real acknowledgement that the service was disgraceful and as they have a contact number when booking they could always advise us it was not possible to serve lunch. People were walking out quite disgusted. So we left without a table or food and what an disgraceful way for such a large company to respond. No incentive to visit another Toby
1

3 years ago

review by Robert Edward

Just visited Toby Carvery, Taunton and found it to be one of the best carvery experiences for quite some time. Genuine welcome, great service and very tasty food. Well worth a visit.
5

3 years ago

review by Ralph Y.

The cross contamination of tongs from meat to non meat items by a customer and then despite the chef on duty being told he put tongs in potatoes that he had been using for meat products. Double contamination. Yummy...not. Despite the manager being informed no apologies were forth coming and having written in to the company exactly the same. Not impressed. Regular customer? Not anymore!
1

3 years ago

review by Deleted User

Hi We visited Toby Carvery Hinton yesterday. We had to wait over 10mins before anyone attended the front desk. Once seated over 12mins wait. The food was not up to Toby normal high standards with the Yorkshire pudding been very chewy and tasteless. All the staff seemed to be in a bad mood. It was more of a pleasure leaving than going there.
1

3 years ago

review by Unhappy V.

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business has a Wikipedia page. To us this shows that the business is credible and well known for its products, services or innovation.
4

by Smart.Reviews

Tobycarvery.co.uk Review

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