Townends

3.9 / 5

Townends

3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

4.6

Reviews

1

Social

5

Featured

4.5

Technical

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  • The site has mostly good reviews
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  • This website has existed for more than 3 years
  • Linkedin account found with large audience
  • Facebook account found but audience is small
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  • Business not mentioned on Wikipedia
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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

31

reviews

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0

AI declined reviews

0%

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Townends.co.uk Review

Townends Estate Agents selling and letting property across London Surrey and Hampshire Book your free property valuation now Find a branch near you

Townends.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 3:48 AM

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Townends.co.uk Reviews & Complaints (31)

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delivery 5 /5

price

quality 5 /5

customer service 4 /5

on-time

Worst experience ever. Poor service. At some point, I was left for more than 10 days without hot water because they "did had made a mistake when ordering the spare parts". When I called and said that I would stop paying the rent if they don't do anything to fix it, the manager replied that they would then "cancel their order and leave me without hot water". I have various issues in the flat, and they proved to be useless every time - no response, loss of documents and information. They usually blamed on a colleague who had just left the company and didn't share the information with the new agent. The worst estate agency I had to deal with in 20 years and 16 flats rented over 4 different countries.
1

3 years ago

review by S. Z.

Jamie was very helpful he dealt with an issue with a new neighbour sensitively in a way that maintained my own “peacefulness”, feedback and communication was prompt and consistent!
5

3 years ago

review by C. B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Sold property quite quickly however not plain sailing but had great negotiator Lauren
4

3 years ago

review by Valued E.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I thought it was very good and unusual in the current market. Well Done
5

3 years ago

review by Alexander Markou

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Jamie has been fully managing the letting of my rental property recently and I have been very satisfied with his service. He is communicative, polite, keeps me up to date where necessary and is very helpful. I would be very happy to recommend Jamie to others.
5

3 years ago

review by Rosalind Paine

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Up until the most recent months, I can’t lie, I wasn’t best impressed with the service received from I had been passed from pillar to post, left for months with a damp flat which made my daughter and I very ill. I had started to lose trust in townends. Then when Jen (my new property manager) took over my property, she has been great. She has really looked after me and out my mind at ease. There have been a few other issues in the flat and stuff in my personal life and Jen has really invested kindness and an excellent service to make me feel so much better and relaxed when things have gone wrong. I trust she actually cares and wants to make sure I am comfortable and happy in my property. Thanks jen, I really appreciate your support and kindness.
5

3 years ago

review by Rebecca Mehdizadeh

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My point of contact, Jamie Warden, has been great at attending various property issues quickly and efficiently. He is very helpful and understands the issues well and communicates well.
5

3 years ago

review by X. Q.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Having been starting to lose my faith in your company after appalling treatment from a couple of members of your staff, my faith has been restored by Marianne Gillet - she has in a matter of days/ hours sorted all the problems we have been having ( which the last member of staff after months of reporting had not mange to sort). She has been very friendly and professional in all communication and is a credit to your company.
5

3 years ago

review by K. Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Recently we have had a few issues with an applicance at our property and we have been liasing with one of your Senior Property Managers, Hayley Edwards. Hayley is a breath of fresh air, she makes everything so easy and nothing is ever to much for her. She is very responsive and always keeps you in the loop of what is going on around any issues you may have or questions that are asked. She is an absolute credit not only to herself but to your business and company as a whole. She will go to the very top in her career! Based on the service recieved alone from the property management team and in particular Hayley I would wholeheartedly recommend Townends to friends and family.
5

3 years ago

review by Ross Ayling

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been dealing with Rebecca Edwards and she has a very positive attitude and mature professionalism it was a pleasant experience dealing with her
5

3 years ago

review by Ken T.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been a Landlord with Townends for 6 years now. Thus far, my time with them as been mostly okay. However, in all that time, i have not come across a property manager as competent, Professional, enthusiastic, diligent, and understanding as my current Property Manager Mr Arran Southern. He is a credit to Townends. Good staff like this should be held on to!
5

3 years ago

review by Newton. S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I think Nicole is brilliant, one of the best property managers I've had in the last 15 years. She's on the ball, detail driven, reliable and a pleasure to work with. Highly recommended.
5

3 years ago

review by Mr Anthony

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Generally good service overall, there was only one prolonged issue which my new property manager Marianna Gillet solved immediately she got put in charge of my house. Special mention to her for quick replies prompt answers and being very accommodating.
4

3 years ago

review by Damini Ige

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I was assisted by Dotty Wilson (Property Manager) with extreme professionalism and kindness. She was resolute in helping me address an issue with the malfunctioning boiler in my rented property and she moved the process along to get this repaired, promptly and proactively. Thank you, Dotty!
5

3 years ago

review by O. B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Rebecca Edwards is a super star and all in honesty we use Townends for our rental property due to her exceptional service.
5

3 years ago

review by Q. U.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

It says on your feedback site it only takes 15 seconds I could take an a lot longer !! After being introduced to Marianna to look into my accounts I just like to say how passionate she is about her career and looking after her clients she is professional Kind courteous good sense of humour and always gets back to you she needs more recognition for her efforts
Thank you
Peter Thompson
5

3 years ago

review by Peter Thompson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

It is the second time in 3 months Katy Harris has helped and arranged British Gas to maintain water flash In our rented property. We are grateful she has reacted immediately and it has been done the same day.
Thank you Katy!
5

3 years ago

review by Bobby Stoyanova

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Arran Southern is an excellent Property Manager. For more than a year he as been liaising between myself and the landlord, always with kindness and patience, even during those days where everything goes wrong. Many thanks for everything Arran!
5

3 years ago

review by A. L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I am deeply appreciative of over 17 years of great service. From finding tenants, dealing with legalities, ensuring rent is paid and keeping us up-to-date with legislation, I can't fault them.
When any kind of difficulties have arisen Townends have consistently helped smooth the way forward, for which I am particularly grateful.
5

3 years ago

review by Y. G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Jamie - Senior Property Manager, Byfleet. Over the last 3 years Jamie has always provided fantastic support and service excellence whilst managing our rental property. Jamie is professional, prompt in responding to our queries and resolving issues - highly recommend.
5

3 years ago

review by Rf M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Townends.co.uk Review

Townends Estate Agents selling and letting property across London Surrey and Hampshire Book your free property valuation now Find a branch near you

Townends.co.uk Customer Service Contacts

No contact details for this company.

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