ToysLogic

I have been almost exclusively using these guys for my pre-order figure needs and for the roughly 2 years everything I've bought has come in undamaged, ahead or even on time when shipped. I've used customer service too on my own mistakes or even just to ask questions and they were down to earth professional and understanding, so what I'm saying is if you used them in the past please give them another shot because as of right now I'm stick with them for my American figure shop needs! Thanks for reading this review I dont do many

2 months ago, I Emailed to asked if an item was in stock, Never got an response back. So i finally did place a Order for that item, It showed In Stock, Next day i got an email that it's Out of Stock & my order canceled.

I have been ordering from Toyslogic for at least more than a year now and I have to say I'm not pleased with them. I have found better more reliable services to buy from and I will no longer
continue take my business to them.

But here is my review:

Services: They are okay. Large range of products, reasonable prices and pretty safe for the new buyer. Payment options range from PayPal to credit card to money orders. Deposits are sometimes required but not really expected from customers who has order history with them. You can also pay for your preorders in advance. They also have a customer loyalty program in which you can receive a small discount from them if you frequently buy from them. They also do price matching although only with online retailers based in North America. Occasionally they have sales on merchandise and discounts on services but usually only limited to USA customers. However they are not very reliable as figurines you may have ordered from them may be canceled without warning.

Customer service: Is kind of bad. They often take several days to get back to you if you email them, or you can call them (which you will most likely pay long distance for) and sort things out over the phone. They are pretty disorganized and their ordering system is flawed as they never keep it properly updated. If you order from them, keep track of all your order information yourself. I have had to give them more than once information on orders that they should have kept track of themselves (such as paypal transaction numbers. They tried saying I didn't pay for a preorder once.)

Shipping: No special deals with shipping but they have a fair selection on shipping methods. They often mark their packages as gifts so you shouldn't get hit with customs if you are ordering outside of the USA. Usually pretty quick to send you your order when item/payment is received, however lately it has taken almost a week until they actually send out my package. They do a relatively good job making sure your package won't be damaged. Usually lots of foam peanuts.

Ordering: Ordering can be sometimes a bit complicated and frustrating because as I said, they are very disorganized and do not properly updating your orders. Products usually received a month later after later the Japanese release, but are often delayed for months. They don't allow cancellation on certain products, mostly figures of high price.

Others: The forums are a good resource for information on products and people are generally helpful, but not in the case you wish to fix a problem with your orders.

Overall: Recommended as a last alternative.

We found that this business has an active Facebook page with 34744 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.