4.4 / 5
Trust Score
4.4
Reviews
5
Social
3
Featured
5
Technical
Reviews Analysis
50
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Best in Hotel
Usually stable businesses have more than 5 authority websites mentions, this one has 3 authority websites mentions and 1 mentions in other websites
About Travelhouseuk
Get cheap flights, Hotels, Holidays and last minute travel deals with Travelhouseuk. Book with confidence with your own British travel agent in London
Contact
38RidingHouseSt,Fitzrovia, london, W1W7ES, GB
02037455784Share the company's rating
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Last update: Thu, Jan 28, 2021 9:45 AM
Thank Nice and wish you very best in the life.
They do not return phone calls it’s the complete opposite of when I was making the booking and I paid in full some 4 months before the planned departure date of 4/05/2020.
FOLLOW ON TO REPLY FROM TRAVELHOUSE UK
brother when you can Not deliver what you have been paid in full for then in our faith you are obligated to return the money in full for that which you have taken, and can not blame anyone one else as that money was In trusted to you, I know not of Egypt airlines or any other I paid you the money in full four months before departure and it is you who is responsible for returning it. I have phoned and emailed and texted On the subject and I shall await your findings and pray to ALLAH that you will do what is Islamic and right. Wasallam alaykum Mohamed Said Otmani
Mark Benson was top class. Prompt , efficient and professional.
Make sure you ask for him
Hans Dettman
Iwill always use travelhouse
Shocking service
Obviously got his commission and got out. No follow up whatsoever.
Have waited four days with no response to my email.
The Whatsapp service responded quickly and once again forwarded to Fred...same result!
My wife emailed at the start of lockdown....also no response.
Please do not deal with this person. If he answers , ask for someone else
Many thanks
Harry does his job professionally he reply to queries promptly and has the patience.
I will recommend him to anybody
Well done Harry
Monicah
Not sure why travelhouse have made very little contact with me as feeling quite stranded here.
Due to Covid 19 - I am unable to fly.
BA have cancelled my flights and have issued refunds to customers that have booked with them. However as I have booked through TRAVELHOUSEUK, this refund is proving difficult.
I was told 3 weeks ago at the start of Covid 19 by TRAVELHOUSEUK that once BA make a statement regarding how to deal with cancellations of flights I should only then contact the travel agency. So I waited patiently.
So my flight was cancelled last week. Since that week I have called every single day only to receive the same message over and over again.
- your travel agent is not available and is the only one that can deal with this request
- The managers do not have a contact number
- You will have to email in your enquiry
- We can not issue a refund only your chosen travel agent can.
I have sent emails, I have called numerous amount of times and I am absolutely appalled with the way I have been treated.
I have explained countless times that a voucher or credit refund will not be suitable as I am travelling with family including my elderly mum who does not want to fly anymore. Her health condition does not permit this and all I ask is for a full refund.
HOWEVER, my travel agent who reassured me that what ever BA are offering they will too offer this, is now going back on his word. In the conversation yesterday he was being very contradictory with the information he was giving
- BA have stopped offering refunds (but I called personally and they still are)
- BA are only offering refunds to customers that have bought tickets with them directly
- TRAVELHOUSEUK have written a new legislation (which they said they will email to me which they haven’t) stating that they cannot offer refunds.
Which does not make any sense to me. A legislation created one day ago should not have any affect on the claim I’m making as this was created after my claim.
Another reason this is contradicting there company rules. I spoke with a female member of staff this morning and she explained that
- she has been offering her customers refunds but including a £200 cancellation fee.
Which shows that TRAVELHOUSEUK are offering refunds but at there own discretion and for any fee. In this circumstance, a cancellation fee should not be administrated as it’s the airline who cancelled and not the person flying.
My travel agent promised to get me answers once he speaks to his manager. Promised to call me back 01/04/2020 and has not.
All I’m asking for is a full refund. I spoke with ABTA and they stated “a full refund should be issued as the airline are the ones who cancelled”. If my claim is not taken seriously or escalated anytime soon. I WILL BE TAKING THIS FURTHER.
Please stay away from this company .
Our trip was incredible and everything that was suggested and promised was in place.
Me and my family are very greatful for all the service that you provided.
I have recommended you to my family & friends.
Usually stable businesses have more than 5 authority websites mentions, this one has 3 authority websites mentions and 1 mentions in other websites
About Travelhouseuk
Get cheap flights, Hotels, Holidays and last minute travel deals with Travelhouseuk. Book with confidence with your own British travel agent in London
Contact
38RidingHouseSt,Fitzrovia, london, W1W7ES, GB
02037455784Share the company's rating
Share Preview

Is this your company?
Access SmartReviews free tools for businesses and start getting closer to your customers today!
10 months ago
•review by Deleted User