trivago.co.uk

Visited Nantwich today and ate lunch at ginger and pickles cafe, top notch, wonderful food and service 5star. Well done ladies.

Booked and paid for a hotel in Liverpool only to be told the room was not available 24 hours later. Spoke to Trivago and was advised to book again with Trivago ... guess what! Booked and canceled again so now I had 2 sets of payments with Trivago. Trivago advised me to book again, i did not dare give them even more money. One of the worst experiences with a company.

I booked a hotel through Trivago two months in advance. When I arrived at the hotel, the site that Trivago sent me to was fraudulent. They had taken my money but there was no hotel. My 70 year old mother and I had to sleep in the car as there were no rooms in the hotel and no other hotels in the vicinity. I have emailed Trivago who have passed the buck and I am still £93.00 out of pocket. They have not been helpful at all, you can't speak to anyone direct and the contact is sporadic through email to say the least. I know that Trivago is a comparison site but they have a duty of care to customers that use it and I find their customer service a disgrace. If I bought a top from Debenhams by a designer and that top was faulty. I would not go to the designer, I would go back to Debenhams. Trivago have a duty of care and they have not given that to us. PLEASE do not use them.

Doesn't list all hotels on their map only the ones that pay them an annual fee

I had booked myself and my 16 year old daughter into a hotel in Paris the weekend after the terrorist attacks, i was not prepared to take my daughter there and risk her life but unfortunately the hotel wernt prepared to offer me any sort of refund or good will gesture. Nor Were the booking company, Which insedently I had no idea I had booked through until the booking confirmation came through. Once I informed trivago of this situation they raised a complaint and did not let it drop until a satisfactory conclusion had been met. I would not have received any form of compensation by persuing this as 'just a customer' so I would like to thank you very much.

I booked a hotel in London through this website and I'm happy I did it. I paid a good price and had a great stay. I would use it for my future trips.

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