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twomen.com.au
30 Reviews
3.7 Average
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3.7 / 5

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3.7

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2.5

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5

Featured

3.5

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Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 1 mentions in other websites

Based on 1185 reviews

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3.7

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Twomen.com.au Review

From personalised packing services to comprehensive insurance Two Men and a Truck can make your move around Australia the most hassle-free one

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Twomen.com.au Reviews & Complaints (30)

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delivery 5 /5

price 3 /5

quality

customer service 3 /5

on-time

In what was Sydney's biggest rainfall in 44 years, I was extremely hesitant to go ahead with my scheduled house-to-apartment move however Sean assured me every duty of care would be met from Josh and his team. I think this was one of the smoothest moves I've ever done. They called to confirm and then again on approach, showing up on time, had the whole truck packed within 45 minutes. The destination location was tricky being an apartment, sloping driveway and no shelter from the wind/rain and despite the three levels of stairs, Josh and his team were exceptional. Not one issue or problem, placed everything where it needed to go and were courteous and polite. The whole move was four hours door-to-door with a 30 minute distance from both locations, in peak, with torrential weather. I cannot recommend TMAAT highly enough. I hope they enjoyed the well deserved coffee and donuts!
5

3 years ago

review by Annalisa Holmes

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Recently moved from Chatswood to Seaforth. The team was punctual, professional, efficient and pleasant to deal with. Very pleased with the move. Would highly recommend
5

3 years ago

review by Alice B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Having used TMAAT last year with complete satisfaction (the team was significantly faster than we expected), as had a friend in 2017, we employed them again this year. Unfortunately, the same team was not available. The new team seemed inexperienced and not physically up to the task, taking much longer. Fortunately, the landlord accepted some minor damage to a door jamb, that really shouldn't have occurred. Our take home message? I would get a firm quote next time, and NOT rely on an hourly rate. Looking at other comments on this site and reviewing our experiences, it seems 'pot luck' on how good the team is. Last year's team moved (furniture only from) a six bedroom house to four separate locations around Sydney, this year's (furniture + six already packed cardboard cartons) a two bedroom house to two locations, in nearly the same time overall (just under four hours vs five).
2

3 years ago

review by Mark K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I had a large and heavy wooden table and eight chairs that I wanted moved across Melboune. The Two Men turned up with their truck on time, loaded the items and secured them efficiently, drove carefully and unloaded with no damage - all within an hour. They were nice and friendly guys and looked after my goods very professionally.
5

3 years ago

review by Doug B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Only moving within the same suburb and felt totally at ease at first contact with Two men and a Truck. Listed all furniture (including acoustic piano), and was provided with quote via email which I accepted. Two men were very polite but fitted everything into the truck except the piano, and said it would then be a $180 surcharge on top of the additional time to take second load of piano. Would only move with payment or discussion with office. Attempted phone contact with the office - no one available - please dial 9 - told it was an "incorrect selection" when I pressed 9. Paid the money to move the piano - which they scratched in the move :( and despite repeated attempts, no response from the office. Will not recommend them, and will not use them again.
2

3 years ago

review by Sue P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We moved from a large 3 bedroom apartment full of relics that comes with having an 8 person family (only 4 living together now though), into a 5 bedroom house. We couldn’t believe how much stuff we had that we had to move, although just a short distance from the north to inner west. We’ve been overseas for the last 20 years and have done 11 moves before this one, and every time had been extremely stressful. However this time we had the help of Rod, Billy, and Joey - the nicest, most polite, most efficient, and most careful movers we have ever had. They went above and beyond my expectations. I couldn’t recommend this company and these men enough. The move took a total of 5 hours - including the hour it took to drive between the homes. Fantastic service! -Yvette
5

3 years ago

review by Yvette Dobbie

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Two Men And A Truck moved us from Sydney to Queensland . It was a big move requiring 2x20ft containers. We had packed 35 plastic tubs, 50 card board boxes! A full pilates studio, comprised of sophisticated, hard to handle and heavy equipment. An Editing studio. And then a full 4 bedroom house. Not to mention some big pot plants that my wife wasn’t prepared to leave behind. The house we were moving out from was at the bottom of a steep driveway which the trucks couldn’t access, so we had to use 2 utes. Basically, all the potential for a nightmare move.

Well... Sean got us organised. Told us how to pack those boxes with efficiency and care. Was spot on on his estimate of space and time needed. And his quote was very competitive. Everything went according to plan and schedule. Amazing!

We have no words to express our gratitude to both the Sydney crew, Michael, Daniel, Jordan, Bruno P, Bruno M and Felipe and our Queensland crew Mike, Stephen, Claudio, Ciro, Leo and Bruno. These boys worked as hard as I’ve ever seen anyone working. They were careful, gentle in their handling and very smart on the packing of the containers. And same on the way out. To our surprise (one always expects some loss), there was not a single broken or lost item! Not a broken glass (and we had many!)

But best of all, was the attitude, the smiles and laughs, the encouragement, and not hearing a single complain. Kudos to these boys. If we ever have to move again, we’ll know whom to call.
5

3 years ago

review by Alexandre S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We moved a three bedroom house to another three bedroom house and the guys were great. Got to ours right when they said they would and got to work straight away. They didnt stuff around, were friendly and communicated well. Highly recommend..
5

3 years ago

review by Fitzy L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We had to move a few items into storage unit on a Saturday and needed two men with a truck to do this job. We were told they'd arrive between 11-1pm and then told on the day they were delayed and would definitely be there between 1-2pm. We had to leave at 3pm and they said they would be there and assured me there was time to do the job. By 3pm nobody had showed up, nobody had phoned and we left without getting the job done. NOT GOOD ENOUGH!
2

3 years ago

review by Disappointed Z.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My wife and I booked Two men and a truck to move us from our 1 bedroom apartment.

We have a baby and a toddler - So we thought it might be a good way for us to remove some of the stress that comes with moving.

We had ourselves ready. I've taken the day off from running my 1 man business, fridge off, kids beds packed, along with clothes and most of their nappies - ready to pull the trigger. My wife takes off to the new location with kids in tow (on a nice hot canberra day) thinking these guy aren't going to be long.

Little did we know that the book time slot allocated to us (11-1) would turn into at we'll be there at 1230 to disregard that, it won't be til 4/430........ummmm we're running late make it 530. My wife and kids have been waiting at the new place, no food nappies running low. Tired and exhausted, stress levels high

Well two men and a truck (literally) do arrive at 530 and park out on the grass in front of the complex that the Body Corp is super keen about, I say you should not park there fellas, you'll get your butt kicked - response 'ehhhh, it's the end of the day'

I start writing on my phone a email to two men and truck with a complaint.

Ok well. They get the paperwork out tell me I have to sign stuff - I don't. They start moving and I'm thinking, this is going to take ages, so I start helping. This takes an hour before they leave.

Email is responded to with 'sorry, we've escalated this'....

We all get to the house (about 20min away) unpack within a hour and they leave at near on 745/8.

The next day, I've taken half a day off to clean the old place, coz I couldn't do it the day before like planned and I see that we've already been charged (less the 12 hours) - despite our complaint and it's apparent 'escalation' I send a email again outlining that this is bad edicate, they try calling - I'm busy cleaning.

Hopefully will have this resolved. It not holding my breath. Take a close look at their logo, that's how we feel.
1

3 years ago

review by Stu S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Moved a 2 bedroom town house to a two story duplex, they called me at 11 on the dot which is the start time I was given and got to work straight away. First time using movers as I’ve always done it myself in the past and I’m blown away by two men and a truck. We have a lot of heavy and difficult furniture and the two guys who moved us never once complained and just got on with it. They were lovely and professional and never stopped working! They were so polite while being kind and understanding that moving is a stressful time, they made sure we were happy and everything was in its place. I want to extend a huge thank you to them and I would 100% be using them again, would highly recommend!
5

3 years ago

review by Beth. E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Moved 4 hours north of Melbourne in the middle of intense rain (Hume Fwy flooded) but the 2 guys moving our things were fantastic, excellent service. Highly recommended.
5

3 years ago

review by Blackers S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I moved from a 2 bedroom apartment in Croydan Park to a 1 bedroom apartment in West Ryde, Sydney. First of all, the person I spoke to on the phone was efficient and straightforward. Told me the cost up front and told me that since I had most of my things packed up, it would be cheaper to pack the rest up. David and his co-worker arrived on time (gave me a 10 minute heads up that they were coming). They were fast a efficient and really organised. If I move again, I will ask them to help me. Polite and helpful all the way - from the office staff I first spoke to, to the removalists. They are worth every cent.
5

3 years ago

review by Mfl M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Moved from an apartment to a house within the ACT in May 2019. Had great service with clear communication and very polite. Everything was well looked after, and moved quickly and confidently. They were also helpful in making sure furniture was in the right place in the new house and offered to change things if I wanted. Would absolutely use this company again!
5

3 years ago

review by Georgia M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The removalists subcontracted did not speak English and damaged our property and job that had to take less than 4 hours took them over 11 hours to do. will not recommend this company. Poor customer service from TMAT. We have been through emotional and mental anguish with TMAT and community needs to know how badly things are managed at TMAT.
1

3 years ago

review by Anju Mathur

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have recently moved into new house with the help of Bruno, Gian and Paulo . They came on time and with friendly introduce themselves then started quickly.
They took care of every single piece and worked at fast but steady pace. It only took 3 hours to move the 3 bedroom townhouse and they brought items to their respective positions.
We felt totally hassle free and what we have paid is worth it.
5

3 years ago

review by Cecilia H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I moved to a 2 bedroom apartment so only had a small amount of furniture but the young men who moved it had no idea how to look after it. A 2 piece Parker cabinet that should have been taken apart but was not and was seriously damaged. Other pieces of furniture have the corners banged. The men were very polite and friendly but seriously needed training. I will not recommend the company nor will I use them again. I only moved about 1.5 kilometres. Maybe if it had been further my load may have been destroyed.
1

3 years ago

review by Kaye B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

1 room assisted living to another assisted living, 6 items, bed, night stand, love seat, recliner, TV, Entertainment Center. Approx 35 minutes travel from 1 to other.
Our "window" was 11am - 1pm was called at 12:30 to expect at 1:30 they were. One of the moving team had bad attitude from the beginning, he was rough with furniture had me sign off all paper work in hallway instead of in the room they moved furniture from, thus I found out too late that they had forgotten the power cord to bed which I had to retrieve and install myself which was very hard at that point. They never "covered" the mattress. I took a dresser, 2 boxes and a end table off the move and the price did not change at all in fact it went up? Charge was $456 ended up $488, time did not chg 2 hrs, only change was 4 less items to move should have been less right? I was done dealing with [name removed]'s attitude even the manager at assisted living commented on his attitude! Will never use again and never recommend, have already had opportunity to "not recommend" and did so.
1

3 years ago

review by Poa T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We used two men and a truck to move our 3 bedroom house from Murarrie to Zillmere.

We booked on the basis of the first two hours for $550 and $100 each 30 min after that.

Having moved three times in the last year and having relatively minimal stuff for a three bedroom house, I was expecting the move to take 3-4 hours max.

It took over 5 hours. It took them 50 minutes to travel from Murarrie to Zillmere, which is just a 20minute drive. They argued this point with me, despite agreeing that google maps showed it as a 20 minute drive.

The cost was $1,150. This was almost as much as our recent move from Sydney to Brisbane.

We were helping move everything but that did not speed things up. The two men took forever to get things packed into the truck. I left our house from which we were moving 3 hours into the process as there were only 8 or so items left on the front lawn to get into the truck. It still took them another 1.5 hours to meet me in Zillmere at the new house.

They also left behind a tv and a couple of boxes in the living area, which we took to the new place ourselves.

I would strongly suggest going with another mover. We previously used Ready Movers in Brisbane and they were much quicker and cheaper - I wish we had gone with them again.
1

3 years ago

review by Matt K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We did an interstate relocation of our 3 bedrooms house furniture and other stuff from NSW to QLD and booked Two Men and a Truck after reading the reviews. The quote process was transparent and Martin was very understanding and accommodating. He explained the process properly. In our case, the furniture was picked up in a 20ft shipping container and loaded on the train. It was offloaded in QLD by their local guys and brought via a truck to our new house. The lead time was nearly 3 days.
The dates were fixed and honoured. Before choosing Two Men, I had received several quotes for next day delivery. But, when I spoke with the other movers, they would not confirm the dates at all.
Michel and Bruno did the packing and loading in NSW and I was amazed by their level of speed, efficiency and friendliness.
Renato, Marco and Claudio carried out the offloading in QLD and these guys did it swiftly without any fuss.
I would highly recommend Two Men for your local or interstate movers!
5

3 years ago

review by Jawad H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 1 mentions in other websites

Twomen.com.au Review

From personalised packing services to comprehensive insurance Two Men and a Truck can make your move around Australia the most hassle-free one

Twomen.com.au Customer Service Contacts

No contact details for this company.

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