Buy Art Hand Paintings Canvas Prints Wall Hangings Interiors Online Australia

Worst online experience ever. I purchased a rug on the 30/12/19 and was advised the rug would be dispatched within 10 days. After 3 weeks I contacted the staff at the showroom location in Victoria as I had not heard anything. They advised that all rug purchases are now handled by their warehouse in QLD and to take it up with them. 5 weeks later (31/02/20) and I am still waiting with no response after numerous attempts to contact them and find out what is going on. Disgraceful service. Do not bother purchasing a rug from these guys.

I have ordered my painting for 2 weeks, painting not received, paid over $300. Do not buy from this stupid company if you don't want your money go down to scammer.

I have bought two items from United Interiors and have been extremely pleased with the quality and the value for money.
I had no issues at all with timeframes with delivery.
I did not have to contact them so I can't comment on their customer service, However, if people are referring to recent times with COVID-19. I have found delivery and customer service lacking from all the suppliers I have dealt with and I find that totally understandable.

Ordered 2 paintings over 5 weeks ago. Advised via email should be 28 days. Emailed them on 20/5/20 was advised they will be sent this week. This week 27/5/20 advised they should be sent this week. Really annoyed getting runaround as they are for a gift. I’m moving temporarily and will be on the road at end of next week, now they want alternate address. Can’t give them one as not sure where I’ll be at any given time and not storing them in a caravan they are too big. Can only mean they’re not coming next week either. Sick of them not being honest. I would give zero stars if possible.

I purchased the Sirieuse 2 painting on 1/7/18. Their website states that shipping for hand painted artworks is 28 days. I hadn't heard anything by 6/8 (36 days) so I sent an email requesting the status of my order & was advised on 7/8 that it would ship in the next 1-2 days. I received an email from the freight company on 9/8 stating that the artwork had been dispatched & it finally arrived on 17/8 (8 days after it was dispatched & 47 days after I ordered it).
To say that I was disappointed is an understatement. Their artwork looks spectacular online & this particular piece has appeared on a renovating show but pulling it out of the box, my face dropped, as it actually looks like it was done as paint by numbers.
I thought that unfortunately I was stuck with the painting but not only was the painting poor quality, I had actually ordered it with a floating frame, which it did not come with. I sent an email that afternoon regarding the frame (17/8) & did not hear anything back so I resent an email on 21/8 & finally got a response. I was advised that they would organise for the artwork to be picked up & framed which is supposedly booked for 23/8.
I asked how long this would all take as I had already waited a significant amount of time & was advised that the supplier should only take 5 days to dispatch back once they receive it. If I factor in that it took 8 days to receive in the first place after it was dispatched does that mean that I may get it back in a minimum of 21 days (8 days there, 8 days back & 5 days for the supplier to "fix" it)?
After this experience I searched productreview for any reviews & whilst there aren't any for United Interiors, there are lots for United Art & looking at all the reviews (good & bad), I would suggest that this is the same company.
I certainly won't be purchasing anything else from this store & would strongly recommend others to be wary.

Just received my 2 pictures and could not be happier. They were well packed and arrived damage free. The kids cannot wait To get them up in their rooms.
The tracking code is useless and doesn’t apply to anything. But that would be the only negative.

Ordered three framed canvas paintings. The artworks took almost 3 months to complete. After trying to contact them to confirm my order, I discovered they do not answer their phone and take several days to reply to emails. One painting arrived broken and needs to be sent back. The third painting was never sent and after several emails to confirm, they advised me it had been sent, and when it arrived it was the wrong artwork. I now have to send two of the three pieces back to them and god knows how long until the new pieces arrive. Despite multiple requests for a working phone number they will not provide one. The worst company to deal with.

I normally don’t leave a bad review if the item is OK to use. I purchased an art framework and I never expected the quality is this bad. Horrible!
Cheap quality printing and a cheaper frame. (the frame was falling apart as soon as I try to hang it on the wall)
I should have read these reviews from here before I purchased the frame.

United interiors is unprofessional in their approach and customer service. Their lead times are not adhered to, they do not pick up phone calls but prefer to communicate vaguely through email and their refund policy is vague and ambiguous. The staff will often say they are "following up" without actually providing any information of value. Most "artworks" are from abroad and the frustration is not the lead time, but the lack of honesty, communication. I wish i had not purchased through them and i will be raising a VISA dispute to obtain my funds. I would recommend a company like Urban Road instead who promptly reply and are professional in their approach.

I am a designer that does make overs on houses being sold. I have purchased quite a few things from this company. I had a problem with delivery of a print last time as it came much later than expected and it was hung half way through sales campaign which isn’t ideal. So this time I purchased 2 prints and paid extra $75 ( fast processing fee)to get in 3-5 days to avoid this issue again The prints after a lot of prodding arrived over a month late. Once again too late for staging. Makes me look unprofessional so need I say I won’t buy from them again! On top of that they never answer their phone and randomly answer emails . Very frustrating!!! Still waiting on a credit from them . As they have closed their showroom I’d be concerned about buying from this company online

I received my canvas artwork - the colours were exactly as shown - my canvas has pride of place in the dining area - delivery was on time and the staff at United Interiors are professional and friendly. Highly recommended.

Ordered online “ a pair of Hosier Lane prints” on 24 April, made several phone call where there was a recorded message to leave a message and someone would call back within 24 hrs. No one did. 6 weeks later and no returned phone calls or email responses. It was only after I contacted Afterpay about my order that I received a dispatch notification and tracking details from The Canvas Factory. I checked the status of my order 3 days later via the tracking number but I was unable to get any information, I had to follow up with The Canvas Factory who advised me that my order had in fact not left their warehouse. They then advised me that my order will be sent that day and provided me with a another tracking number, suffice to say, this tracking number was not correct either. After further emails and phone calls I was given another tracking number. 2 weeks later my order arrived at its destination, however, only one picture was dispatched instead of the two I ordered. The canvas factory offered to dispatch the missing print, but I declined. I had had enough of their incompetence and bad customer service. I was refunded monies for the picture I didn’t receive but the prints I ordered were “a pair”, one picture is useless. I am now trying to get them to pick up the one picture up and provide a full refund. I am also taking the matter to consumer affairs.

I was a bit reluctant after I purchased a pair of prints online as I read the reviews after. I started to stress. They did take a little longer than expected but in was pleasantly surprised when I received them today. Very happy.

I ordered an original painting from their photos. Very disappointed with quality and colours.
Be very wary ordering from their photos - you may not get what you ordered. I would not use them again

Originally bought 2 canvases from them - one being a framed printed canvas and the other a painting.
Both were of very good quality and we were very satisfied with the printed canvas, however the painting differed greatly in colour to what was depicted on the website and there was a fault with the framing. Our call to customer service and our supplying a photo of the issues resulted in prompt action from United Interiors who offered a refund. Their response was apologetic, polite and courteous.
We subsequently bought a third printed canvas which arrived very promptly and which looks terrific in our new home.

I ordered a framed print online and when several days passed without any update on delivery I contacted the courier. I received conflicting feedback over a 48 hour period variously stating that the item was in transit, still at the courier depot or they had no record of the order.
When delivery did happen and we were out of the house the courier took the print away despite authorisation to leave the item being provided.
Lastly on opening the package we discovered that there was no cord to hang the print attached to the frame and only two slots cut into the cardboard backing. This was unexpected.
Overall pretty unhappy with what should have been a simple transaction. I'd leave others to decide if this would suit them.

I placed an order for 2 canvases on the 21/01/20. After 3 weeks.and no communication from them, I started to enquire about my order. They do not answer the phone, or return messages, and it takes at least a week before they reply to emails. I was told my canvases would be dispatched on the 4/3/20 and after many emails and calls on my end, i have now been informed it was not dispatched, and there is no confirmed date of dispatch.
It is now going onto 8 weeks and I have not received my canvases.

I purchased a canvas and rug on-line from United Interiors on 27/1/20 totalling $1389 which was deducted from my credit card on 28/1/20. I received a package on 11/2 with the canvas but no rug and no correspondence about it's arrival or being out of stock. The cost for the rug is over $1000 that I have paid. I called the week commencing 10/2/20 to follow up on the rug and again the week commencing 17/2/20. Both times i have left a message and had no response. I sent an email on the 20/2/20 and yet again no response. The website mentions a recent move and delay in getting back to customers but that was on there when I ordered and does not warrant an issue with communication for over 5 weeks. Extremely disappointed and angry at being out of pocket.

I tried to get a replacement frame for a damaged print that I had purchased. Email reply was condescending and they tried to get me to purchase an entire new print (at a greater cost than the website had it advertised for). I won't be supporting this business again, I wouldn't recommend them.

We found that this business has an active Facebook page with 108724 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.