3.3 / 5
Trust Score
2.9
Reviews
1
Social
5
Featured
4.5
Technical
Is vacuum-direct.com legit?
- Many trusted websites are linking to this site
- The SSL certificate is valid
- This website has existed for more than 3 years
- We found several negative reviews about this site
- Facebook account found but audience is small
- Instagram account not found
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
12
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites
Based on 4206 reviews
Smart.Reviews
3.3
12 reviews
Trustpilot
4.7
4194 reviews
Vacuum-direct.com Review
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Last update: Wed, Mar 9, 2022 1:40 AM
Credit card charged: 5/27/2014
Amount charged: full order amount.
Product has not arrived as of June 22, 2014
I order quite a bit online and never have I had the 0 response from any seller across the globe.
This is an absolute joke and waste of time, they should close the door and stop wasting everyone's time.
I ordered a replacement canister lid, a #15 spring and a wand release catch. The parts shipped the next day and I had them installed a couple minutes later. Its taken me three times longer to write this review. I will buy any future parts I need from them.
contacted them by phone. They told me I had the wrong number but they would get someone to contact me, which was fine. A week later got a call and email, they asked me a details of a sticker which was not on the vacuum. I explain this and since then I have had no contact from them, I have sent 4 email and nobody responds, terrible service.
The next day it never arrived I waited 2 more days and tried to contact customer service - practicaly impossible! I then emailed the company and was told it should arrive by the end of the week, it never did. I specifically asked that my phone number be passed on to yodel as it isn't easy to find my flat. Another week went by still didn't receive the vacuum cleaner. Contacted customer service again by email, they don't seem to answer the phone. And was told it would be delivered that day. Waited in all day nothing came phoned yodel and wad told it had been delivered and somebody else had signed for it? Ended up knocking on every door in my street, it had been delivered to a complete stranger in a office building!?!?
The cherry on the top was that it wasn't even the bloody vaccuam I ordered!!!!!
Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites
Vacuum-direct.com Review
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Weeks later, several more emails and voicemails later, still zero response, zero updates, and no items from my order have been sent to me.
I am in process of disputing charges and consider this company to be a complete scam.
How reputable vacuum brands (Dyson, Miele etc.) are sold on their site is unbelievable to me, they should discontinue their relationship with this company completely.
In short, total scammers! Do yourself a favor and DO NOT BUY FROM THIS WEBSITE!!
3 years ago
review by Badaxe13 J.