Value Hobby

I have ordered two aircraft from Value Hobby. The first aircraft arrived in good condition and I'm very happy with the product. The second aircraft arrived in a timely fashion, though when I opened the package to inspect the aircraft, I discovered the fuselage was cracked. I contacted Value Hobby by phone and was instructed to submit a "support ticket". The gentleman on the phone told me that was the process to follow and that he would respond in about 24 hours.

Four days later, I received a response to the support ticket. Value Hobby asked if I would accept a replacement fuselage, rather than return the aircraft for a refund. I replied that I would accept the replacement fuselage. After four more days with no further response, I again called Value Hobby and spoke with the same gentleman again. I asked when I should expect the replacement fuselage to be shipped, and I was told to "just remain patient". The gentleman was not able to provide any information regarding when the item would be shipped. My patience has run out.

I have ordered hundreds of hobby items from dozens of suppliers and Value Hobby is the only company that has disappointed me enough to take the time to write a review. I should have taken more time to read reviews of Value Hobby before purchasing from the store.

Ive bought two 4s battery packs in the spring of 2016 and they worked great. Much cheaper then anywhere else ai could find after testing the first set for several flights, I bought another 2 sets! No issues and still using them in 2017

Delivery stated as 4-10 business days. Its been 13, 15 if you take into consideration the Post Office does work/deliver/transport on Saturdays. Absolutely no respect for customers or their concerns. No rapport with customers. Less than one star performance.

I ordered a 3s lipo battery,( G-Force) for about 25 dollars for my XTM monster truck, and that thing has out peeformed other batteries, and still going strong. The same with a servo i got from Value Hobbies, well priced and good quality. Value is where i purchase my batteries and servos from now on. The name says it Value....

I have purchased 60c lipos from VH since 2012. years. On 5/26/17 I purchased #215 worth of batteries, they were very bad quality. On 10/30/17 I bought $370 thinking they had a bad batch, ok I will bite the loss. I used to own a hobby shop so I have top of the line chargers ect. The last batch of batteries are crap. Charge a 5000ma to 99% run it down to 20% and it takes 2550 ma charge. Contacted VH twice and they blew me off. I want to do business with a US company but if I’m going to get crappy product and NO customer service I’m moving on to hobbyking
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