Vans

4.7 / 5

Vans

4.7 Great
For scoring calculation, we evaluate more than 25 parameters.

4.7 / 5

Main Score

3.9

Reviews

5

Social

5

Featured

5

Technical

We are evaluating more than 25 parameters for scoring calculation.

Reviews Analysis

4

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

About Vans

Shop new-season looks from the latest range of men39s women39s and kids39 shoes clothes and backpacks at Vans Get FREE delivery returns UK-wide

Contact

No contact details for this company.

Last update: Fri, Dec 4, 2020 1:26 PM

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Review vans.co.uk

Vans Reviews (4)

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delivery 1 /5

price 1 /5

quality 5 /5

refund 2 /5

customer service 1 /5

The Biggest Christmas let down by Vans off the wall. They use the company yodel to deliver, I work in a 24hr building with a security which will always take packages and being the supervisor for the site I’m well known and the parcel wouldn't be refused. I bought a pair of shoes in the black Friday sales in November Paid and waiting for delivery. I forgot about the order and looked back 2 weeks and still no delivery so I talk to customer services to which they said no one was there to take the delivery and that it was sent back to Vans Depot. I doubled checked the date given on CCTV and no delivery was ever attempted with a fully manned site on the tracking date. So I put this to Vans they blamed Yodel and offered a Refund. but as a Christmas present all I wanted is the pair that yodel sent back to depot, the call taker (I won’t name, Names) said she would contact the depot and find out if this is possible, 2 days pass still waiting for depot, 5 days past still waiting for depot and the tracking says successfully at depot at this point. Today no phone calls just a refund which will take 3 to 5 working days to arrive. I bought the shoes in the colour and size I needed now unavailable in both size and colour and shot up in price by £30 from the price I paid in the sales. I feel like I have been lied to and basically told to go away with this refund which I didn't ask for, all I wanted is the Christmas present I paid for. This isn't the service I accepted from the brand.
1

1 month ago

  •  

review by Luke Rainbow

#delivery(1/5) #price(1/5) #refund(1/5) #customer service(1/5)

Horrible experience, the amount of time I have lost on the phone trying to get the shoes delivered and the refund sorted ..lacking the words. Called at least 6 times, being on hold for approx 30 min each time before getting through. Spoke to dimi, tony, sofia, sarah and couple more people, been jumping around just to get my shoes on time, which I had ordered a week before, obvs did not arrive on time (birthday present) instead been told to order them again and as recompensation been offered free express delivery and 20% off of the product, don't have to be a genius to be handling these numbers, however again the partial refund was not correct. NOT calling a 10th time to ask for a couple pounds but definitely not ordering again. Got to remind them CONSTANTLY what they're ought to do. Also, would recommend to check your emails since none of the replies to your general email address has ever been received. How do you expect your customers to stay in touch with you and being able to reply/ send your needed documents if your email address is not valid?
1

1 month ago

  •  

review by T. K.

#delivery(1/5) #refund(1/5)

I puchased a shoe from their website.I got the wrong size because their website does not indicate if it is US, UK or whatever.I returned the item and I got the refund immediately.
4

7 months ago

  •  

review by Deleted User

#refund(4/5)

Vans just has such a variety of good quality clothes and shoes, now as a skater that says a lot because Vans has every type of shoe you could ask for! Every time I go to a Vans store I realize I have an addiction to your name brand, shoes especially!!
5

7 months ago

  •  

review by Hagen Myles

#quality(5/5)

We found that this business has an active Facebook page with 18865402 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
5

by Smart.Reviews

About Vans

Shop new-season looks from the latest range of men39s women39s and kids39 shoes clothes and backpacks at Vans Get FREE delivery returns UK-wide

Contact

No contact details for this company.

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