Vans

3.4 / 5

Vans

3.4 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.4 / 5

Trust Score

2.9

Reviews

1

Social

5

Featured

5

Technical

Is vans.co.uk legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Facebook account found but audience is small
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

5

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

Based on 403 reviews

Smart.Reviews

3.4

5 reviews

Knoji

4.2

18 reviews

Reviews io

3.9

29 reviews

Trustpilot

1.5

351 reviews

Vans.co.uk Review

Shop new-season looks from the latest range of men39s women39s and kids39 shoes clothes and backpacks at Vans Get FREE delivery returns UK-wide

Vans.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Sep 22, 2021 8:47 AM

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Vans.co.uk Reviews & Complaints (5)

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delivery 1 /5

price 1 /5

quality 5 /5

refund 2 /5

customer service 1 /5

The Biggest Christmas let down by Vans off the wall. They use the company yodel to deliver, I work in a 24hr building with a security which will always take packages and being the supervisor for the site I’m well known and the parcel wouldn't be refused. I bought a pair of shoes in the black Friday sales in November Paid and waiting for delivery. I forgot about the order and looked back 2 weeks and still no delivery so I talk to customer services to which they said no one was there to take the delivery and that it was sent back to Vans Depot. I doubled checked the date given on CCTV and no delivery was ever attempted with a fully manned site on the tracking date. So I put this to Vans they blamed Yodel and offered a Refund. but as a Christmas present all I wanted is the pair that yodel sent back to depot, the call taker (I won’t name, Names) said she would contact the depot and find out if this is possible, 2 days pass still waiting for depot, 5 days past still waiting for depot and the tracking says successfully at depot at this point. Today no phone calls just a refund which will take 3 to 5 working days to arrive. I bought the shoes in the colour and size I needed now unavailable in both size and colour and shot up in price by £30 from the price I paid in the sales. I feel like I have been lied to and basically told to go away with this refund which I didn't ask for, all I wanted is the Christmas present I paid for. This isn't the service I accepted from the brand.
1

3 years ago

review by Luke Rainbow

#delivery(1/5) #price(1/5) #refund(1/5) #customer service(1/5)

Horrible experience, the amount of time I have lost on the phone trying to get the shoes delivered and the refund sorted ..lacking the words. Called at least 6 times, being on hold for approx 30 min each time before getting through. Spoke to dimi, tony, sofia, sarah and couple more people, been jumping around just to get my shoes on time, which I had ordered a week before, obvs did not arrive on time (birthday present) instead been told to order them again and as recompensation been offered free express delivery and 20% off of the product, don't have to be a genius to be handling these numbers, however again the partial refund was not correct. NOT calling a 10th time to ask for a couple pounds but definitely not ordering again. Got to remind them CONSTANTLY what they're ought to do. Also, would recommend to check your emails since none of the replies to your general email address has ever been received. How do you expect your customers to stay in touch with you and being able to reply/ send your needed documents if your email address is not valid?
1

3 years ago

review by T. K.

#delivery(1/5) #refund(1/5)

I puchased a shoe from their website.I got the wrong size because their website does not indicate if it is US, UK or whatever.I returned the item and I got the refund immediately.
4

3 years ago

review by Deleted User

#refund(4/5)

Vans just has such a variety of good quality clothes and shoes, now as a skater that says a lot because Vans has every type of shoe you could ask for! Every time I go to a Vans store I realize I have an addiction to your name brand, shoes especially!!
5

3 years ago

review by Hagen Myles

#quality(5/5)

We searched online and found that this business has an active Facebook page with 383 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
3

by Smart.Reviews

Vans.co.uk Review

Shop new-season looks from the latest range of men39s women39s and kids39 shoes clothes and backpacks at Vans Get FREE delivery returns UK-wide

Vans.co.uk Customer Service Contacts

No contact details for this company.

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