Vayama

I purchased the tickets from Vayama for the flight from Tucson, AZ to Jakarta, Indonesia. The flight was suspended and I knew about this at the airport on the flying day from airline operators (Friday, May 22, 2020). I did not receive any notification (call or email) from Vayama about this suspension. This is a horrible experience because I traveled with my little daughter and we already checked out from our apartment. I called Vayama, they did not apologize and told me that I had to wait until next Monday (May 25) to know the rescheduling. On Monday there was no call or email from them as they promised, so finally I had to call them. The answer was surprising, they said that I had to wait for another 24 hours. On the next day still no notification until I called them again, this time they said that there is no flight available for the next two months to Jakarta (I know this lying and cheating). I gave up dealing with this untrusted horrible company. Finally, I purchased new tickets directly from the airline. I requested to refund my ticket from Vayama, they made this process complicated by saying that I have to contact the airline directly. I contacted the airline, the official said that refund can only be requested by the travel agent (Vayama), they also said the process should be very simple and fast for rescheduling of refund as long as Vayama contact them, so now I know Vayama trick. Often time Vayama operators hanged up my calls when I asked for detailed clarification. I want my money back!!!!! This company made such a big trouble to me. Don’t ever buy ticket from Vayama

On Dec 22, I tried 2 times to book with Vayama and both times I was given the message "payment failed". So I booked the same ticket with CheapTickets.com and was issued an instant ticket by Cheap Tickets. So far so good. A little later, I get an email from Vayama about the booking confirmed and still a little later, the ticket - how is this possible?

I immediately emailed Vayama same day to cancel the booking and still haven't heard from them yet. And finally, the duplicate charge showed up today (10 days later) on the credit card, which I have disputed and also emailed the CEO and management of Vayama - keeping my fingers crossed.

Just heard from Vayama less than 12 hours later. Ms. Marjon Paanen, who received my email from CEO, informed me that the charge is refunded in full - bravo! Way to go Vayama - I appreciate it but 2 things are clear:
(1) Make the website further bug-proof so "Payment Failed" means no booking.
(2) Train customer service to respond to emails in a time-bound fashion, not only when emails go to the top echelons.

We found that this business has an active Facebook page with 108459 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.