VEJA Official site - VEJA STORE

4.1 / 5

VEJA Official site - VEJA STORE

veja-store.com
10 Reviews
4.1 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.1 / 5

Trust Score

3.2

Reviews

4

Social

5

Featured

5

Technical

Is veja-store.com legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • We found several negative reviews about this site
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

10

reviews

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0

AI declined reviews

0%

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Usually stable businesses have more than 5 authority websites mentions, this one has 10 authority websites mentions and 0 mentions in other websites

Based on 5121 reviews

Smart.Reviews

4.1

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3

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Veja-store.com Review

Transparency Organic Materials Fair Trade Sourcing Beyond Sneakers Livraison et Retours Gratuits selon conditions Commandez en ligne sur wwwveja-storecom Livraison Offerte ds 65 Paiement Scuris

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Last update: Mon, Aug 22, 2022 12:37 AM

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Veja-store.com Reviews & Complaints (10)

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delivery 3 /5

quality 1 /5

refund 1 /5

customer service 1 /5

Misinformation: In today's 'Age' Newspaper 16 Feb '19 under title "Pack it Amsterdam' there's an article under SHOES detailing the Veja Roraima Desert sneakers as Vegan. When I visit the See veja-store.com I find they are made of leather.
1

3 years ago

review by Judith

Shocking company. I ordered dresses 3 months ago and I am still waiting on one. The others took 8 weeks to arrive. I have tried emailing and contacting customer service but no reply. Stay will clear is my advise.
1

3 years ago

review by K. X.

#customer service(1/5)

Hi, I purchased a pair of Veja shoes back in March just at the beginning of COVID-19. I could not find my size or the style I wanted anywhere in the US so I purchased right from the Veja website. BIG MISTAKE!!!! They don’t tell you it’s going to cost 50% of the cost of the shoes to ship them back because they to not offer a US return address like some of the other overseas retail like Tilley Endurables Hats. I hope this email saves others from purchasing directly through their company and going broke just to send them back. I believe if your going to offer your product in the US then figure out a way for people here to ship back easily. Shame on you!
1

3 years ago

review by V. U.

We send two pair of shoes back after waiting for them about 6 weeks to be delivered. Never got an E-mail of our Retour.... The money is not returned even. It is a shame for a Fairtrade company. We have a Fairtrade shop as well. Never behaved like this to our customer. Be aware of veja-store. WE will report this to pay pal.
1

3 years ago

review by Nadia S.

BUYER BEWARE! Clothes are cheap and of unsatisfactory quality. I ordered 4 items being 2 coats and 2 trenches. Only 3 arrived and since trying to return all 3 items that did arrive due to poor quality and cheap make, have still not received a response from the 4 emails I have sent in the last month the customer service number as instructed on the returns mention and web address. DO NOT MAKE THE MISTAKE AND PURCHASE ANYTHING FROM THIS COMPANY. content.zip domains domains.tar.gz domains.zip -grams-chaussee-berlin-10115 -kings-bench-walk latest.zip -markets-com mc-root -osteopathy-covent-garden reviewsio_urls -stcentral -st-for-fabrics systemd-private-c491ea30cdf7439bac5c7e16bc0040d7-apache2.service-9aSDI9 -taxi-lancaster -tehran- -the-ninestm wordpress SCAMMER *AWFUL QUALITY THAT DOES NOT PROVIDE RETURNS. *Seeking legal action online currently
1

3 years ago

review by Isabelle

#quality(1/5) #customer service(1/5)

I ordered, tried shoes (made from leather) on and one shoelace hole just cracked. Send shoes back to them and waited. Then reminded them should already recieve their shoes back and that i stated on return form i want money refund. No answer, I just get automatic email that I have on my veja profile credit store. I send them email again, politely asking ehat happened and that I want my refund and they refuse to give me money back. If you are thinking about getting shoes from them dont because quality is so poor id be ashamed to sell such stuff. Customer support is awful and obviously they dont respect costumers and laws. Rather get a pair of Nikes or Adidas. Will never buy from Veja again. Or Veja in general.
1

3 years ago

review by Matic

#quality(1/5) #refund(1/5)

WISH I HAD READ THE TERRIBLE REVIEWS BEFORE I ORDERED ONLINE FROM VEJA. APPALLING CUSTOMER SERVICE AND IT HAS TAKEN 7 WEEKS FOR ME TO GET A REFUND!! I placed my order on July 17th and paid 10 euros for “24 hr” delivery> When they did not arrive the next day I called their Customer Services and was told the “24 hr” does not start until the item has been dispatched! This was not at all clear on their website. I therefore cancelled my order on the 19th July 2019 as the item had still not been dispatched and requested a full and immediate refund at the same time which I was entitled to especially as the goods had not even left VEJA. Unfortunately I had to deal with “LOUISE” in Customer Service who refused to give me a refund until the items had been returned to Veja - even though they had not left Veja! I was then told by LOUISE that I would have to send her a signed sworn statement together with my ID confirming that I had not already collected my order!! Next email from LOUISE told me that she would be asking the local Colissimo for their video tape so she could check “who” had collected the item!! Truly unbelievable and objectionable and insulting. I then wrote to the Group CEO with an email address I found online, surprise, surprise no response from her whatsoever. I am appalled. If Louise represents VEJA and their Corporate values then the VELA Brand won’t be around for long!! IF I COULD GIVE VEJA A ZERO STAR RATING I ABSOLUTELY WOULD.
1

3 years ago

review by Q. Q.

#delivery(1/5) #refund(1/5) #customer service(1/5)

This is the worst customer service ever!!! Never buy from them. Veja says to be transparent but is hypocrisy. They really don't care about people, because they don't care about their customers! Their customer service is very rude. And I received an answer: "I understand that it's not your fault if the sneakers don't fit you, but indeed it is not our responsibility either". How the company don't want to be responsible for an exchange.
1

3 years ago

review by Izzy

#customer service(1/5)

Cool trainer brand recently worn by Meghan Markle. Well made, eco friendly brand with style. Delivery was prompt online from Brazil. Would highly recommend
5

3 years ago

review by Ryan J.

#delivery(5/5)

We found that this business has an active Facebook page with 104161 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
5

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 10 authority websites mentions and 0 mentions in other websites

Veja-store.com Review

Transparency Organic Materials Fair Trade Sourcing Beyond Sneakers Livraison et Retours Gratuits selon conditions Commandez en ligne sur wwwveja-storecom Livraison Offerte ds 65 Paiement Scuris

Veja-store.com Customer Service Contacts

No contact details for this company.

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